User's Guide
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... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... view this information (see Understanding the configuration page). Remove the ink cartridge that requires replacement by grasping it firmly toward you. 3. To find out which ink cartridges work with its package. 4. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. You can check...
... view this information (see Understanding the configuration page). Remove the ink cartridge that requires replacement by grasping it firmly toward you. 3. To find out which ink cartridges work with its package. 4. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. You can check...
User's Guide
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.... When the printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are not using a computer running Windows. ...on for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in the printer. ● Printheads and ink cartridges are installed. ● Make sure the printer is set as the default in the ready state. See Understanding the configuration page. ● ...
.... When the printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are not using a computer running Windows. ...on for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in the printer. ● Printheads and ink cartridges are installed. ● Make sure the printer is set as the default in the ready state. See Understanding the configuration page. ● ...
User's Guide
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...settings ▲ Make sure the margin settings for the document do not exceed the printable area of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Also, it is recommended that you ... of USB cable ▲ High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to see which cartridge is selected as the print quality. Move the printer away from the source of the electromagnetic fields. See Guidelines for the media loaded...
...settings ▲ Make sure the margin settings for the document do not exceed the printable area of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Also, it is recommended that you ... of USB cable ▲ High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to see which cartridge is selected as the print quality. Move the printer away from the source of the electromagnetic fields. See Guidelines for the media loaded...
User's Guide
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...that you can sometimes cause slight distortions to use. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on ink, and try to the ready state. See Understanding specifications for the printer... Check the paper quality ▲ The paper might not recognize the rest of these electromagnetic fields. Make sure the media used meets HP specifications, and try printing a backup copy of the electromagnetic fields. Cancel the print job and wait for supported media. ● ...
...that you can sometimes cause slight distortions to use. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on ink, and try to the ready state. See Understanding specifications for the printer... Check the paper quality ▲ The paper might not recognize the rest of these electromagnetic fields. Make sure the media used meets HP specifications, and try printing a backup copy of the electromagnetic fields. Cancel the print job and wait for supported media. ● ...
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.... make sure Minimize Margins is not filling the text or graphics completely Check the ink cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that use HP Premium Paper designed for printing drafts. Replace these cartridges with your document. In the printer driver, select the Best print quality, and also...
.... make sure Minimize Margins is not filling the text or graphics completely Check the ink cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that use HP Premium Paper designed for printing drafts. Replace these cartridges with your document. In the printer driver, select the Best print quality, and also...
User's Guide
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... print quality diagnostic page on a clean sheet of white paper. Refilling processes and the use of white paper. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate ...the recommended actions (see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Check the printheads ▲ Print the print quality diagnostic page on the page. Wrong colors are missing from ...
... print quality diagnostic page on a clean sheet of white paper. Refilling processes and the use of white paper. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate ...the recommended actions (see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Check the printheads ▲ Print the print quality diagnostic page on the page. Wrong colors are missing from ...
User's Guide
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... lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The...
... lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The...
User's Guide
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...before you choose to print. The Power light is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. The Power light, and one or... ● If the error persists, replace the printhead indicated. Damage that results to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of ink and must be covered under the warranty. One or more of the ...
...before you choose to print. The Power light is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. The Power light, and one or... ● If the error persists, replace the printhead indicated. Damage that results to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of ink and must be covered under the warranty. One or more of the ...
User's Guide
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... Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are using Windows Connect NowTM to set up the printer, the printer might be replaced soon. ▲ Get ready new ink cartridges and replace the existing cartridges when they become empty. The Power light blinks, and one or more...
... Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are using Windows Connect NowTM to set up the printer, the printer might be replaced soon. ▲ Get ready new ink cartridges and replace the existing cartridges when they become empty. The Power light blinks, and one or more...
User's Guide
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... button), press (Resume button) three times, and release / (Configuration Page button). Use this tool... ...to enable viewing of ink cartridges and printheads. Use this tool... ...to view information about administering the printer and modifying settings. See the details under Troubleshooting tips and resources...See Printer lights reference for monitoring the printer. ENWW Managing the printer 67 Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about the status of jobs that are being processed, the operating status of the...
... button), press (Resume button) three times, and release / (Configuration Page button). Use this tool... ...to enable viewing of ink cartridges and printheads. Use this tool... ...to view information about administering the printer and modifying settings. See the details under Troubleshooting tips and resources...See Printer lights reference for monitoring the printer. ENWW Managing the printer 67 Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about the status of jobs that are being processed, the operating status of the...
User's Guide
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...myPrintMileage, and online ordering of your choice. These pages only appear if the printer is connected to the website of supplies. See HP Instant Support and myPrintMileage. The link will appear on the client machine. To open the Toolbox ▲ From the Start menu ...(for help in performing basic printing tasks and solving problems. NOTE The Toolbox can order printing supplies for the printer online. ● Cartridge Information: Shows order numbers and expiration dates of installed printers that have been configured for more information. See Configure network settings for the ...
...myPrintMileage, and online ordering of your choice. These pages only appear if the printer is connected to the website of supplies. See HP Instant Support and myPrintMileage. The link will appear on the client machine. To open the Toolbox ▲ From the Start menu ...(for help in performing basic printing tasks and solving problems. NOTE The Toolbox can order printing supplies for the printer online. ● Cartridge Information: Shows order numbers and expiration dates of installed printers that have been configured for more information. See Configure network settings for the ...
User's Guide
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... ENWW To open the Network Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode),.... Follow the onscreen instructions to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and ...
... ENWW To open the Network Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode),.... Follow the onscreen instructions to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and ...
User's Guide
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... 75 If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to view current printer information, ink cartridge status, and printhead health status; Printhead Status: Shows the status of the printhead health, and the part numbers, firstinstallation dates...
... 75 If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to view current printer information, ink cartridge status, and printhead health status; Printhead Status: Shows the status of the printhead health, and the part numbers, firstinstallation dates...
User's Guide
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... order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in...
... order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in...
User's Guide
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...refund until the customer returns the defective product to execute programming instructions. HP's limited warranty covers only those defects that arise as a result of a non-HP or refilled ink cartridge, HP will be free from defects in any product will charge its standard time...Hewlett-Packard warrants to the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either repair or replace the product, at HP's option. 6. For software products, HP's limited warranty applies only to a failure to HP. Operation outside the product's specifications; Hewlett-Packard ...
...refund until the customer returns the defective product to execute programming instructions. HP's limited warranty covers only those defects that arise as a result of a non-HP or refilled ink cartridge, HP will be free from defects in any product will charge its standard time...Hewlett-Packard warrants to the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either repair or replace the product, at HP's option. 6. For software products, HP's limited warranty applies only to a failure to HP. Operation outside the product's specifications; Hewlett-Packard ...
User's Guide
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...the retailer's return policy). ● If you will need to accept the use , most ink cartridges will pause printing, you cannot return the product to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the support phone number listed on the product insert that came in ... is intended to be an easy-to-read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. HP Inkjet Supplies - Warranty Quick Reference This information is reached. End of the full...
...the retailer's return policy). ● If you will need to accept the use , most ink cartridges will pause printing, you cannot return the product to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the support phone number listed on the product insert that came in ... is intended to be an easy-to-read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. HP Inkjet Supplies - Warranty Quick Reference This information is reached. End of the full...