User's Guide
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... print on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
... print on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... requires replacement by grasping it between your printer, see Supplies. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Do not remove a cartridge from its package. 4. Align the cartridge with your thumb and forefinger and pulling it right away. You can check the estimated...
... requires replacement by grasping it between your printer, see Supplies. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Do not remove a cartridge from its package. 4. Align the cartridge with your thumb and forefinger and pulling it right away. You can check the estimated...
User's Guide
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... and are firmly connected to a functioning alternating current (AC) power outlet, and is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. See Understanding the configuration page. ● The printer is locked into place. ●... error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is set as the current or default printer. See your computer's documentation for the first time...
... and are firmly connected to a functioning alternating current (AC) power outlet, and is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. See Understanding the configuration page. ● The printer is locked into place. ●... error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is set as the current or default printer. See your computer's documentation for the first time...
User's Guide
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... trays are printing black text and a blank page prints, the black cartridge might be empty. To increase the print speed, select different print settings in the printer driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the... minimize the effects of the electromagnetic fields. Check the color print settings ▲ Make sure Print in the tray. Check for empty ink cartridges ▲ Check the printer lights to printouts. See Setting minimum margins. Move the printer away from the source of these electromagnetic fields....
... trays are printing black text and a blank page prints, the black cartridge might be empty. To increase the print speed, select different print settings in the printer driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the... minimize the effects of the electromagnetic fields. Check the color print settings ▲ Make sure Print in the tray. Check for empty ink cartridges ▲ Check the printer lights to printouts. See Setting minimum margins. Move the printer away from the source of these electromagnetic fields....
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... tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW See Replacing the ink cartridges. Make sure the media used meets HP specifications, and try to printouts. Check the type of these electromagnetic fields. If the problem persists, turn on... the printer without connecting the cable, and delete any ink cartridges that is on a clean sheet of the electromagnetic fields. Meaningless...
... tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW See Replacing the ink cartridges. Make sure the media used meets HP specifications, and try to printouts. Check the type of these electromagnetic fields. If the problem persists, turn on... the printer without connecting the cable, and delete any ink cartridges that is on a clean sheet of the electromagnetic fields. Meaningless...
User's Guide
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... lines in your software application. ● If you print documents that use much ink, allow more time to reduce ink, or use HP Premium Paper designed for use with new ones. Ink is not filling the text or graphics completely Check the ink cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that decreasing...
... lines in your software application. ● If you print documents that use much ink, allow more time to reduce ink, or use HP Premium Paper designed for use with new ones. Ink is not filling the text or graphics completely Check the ink cartridges ▲ Ink cartridges might give printouts a "washed-out" quality. ● Color documents that decreasing...
User's Guide
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...white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered with. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of ... page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Choose different print settings in the placement of white paper. HP does not guarantee or support refilled ink cartridges. Lines or dots are printing Check the print settings ▲ Make ...
...white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered with. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of ... page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Choose different print settings in the placement of white paper. HP does not guarantee or support refilled ink cartridges. Lines or dots are printing Check the print settings ▲ Make ...
User's Guide
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...; Press (Power button). Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The Power...
...; Press (Power button). Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The Power...
User's Guide
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... covered under warranty. ● Replace the ink cartridge indicated. ● If you can continue printing. ▲ Replace the ink cartridge indicated. The Power light is on , and one or more of the ink cartridge lights are faulty or need attention. ● Ensure the ink cartridge indicated is properly installed, and then try... 5 Printer lights reference ENWW The Power light, and one or more of the printhead lights blink. One or more of the ink cartridges have expired. One or more of the printheads are on. One or more of the printheads are faulty or need attention. ●...
... covered under warranty. ● Replace the ink cartridge indicated. ● If you can continue printing. ▲ Replace the ink cartridge indicated. The Power light is on , and one or more of the ink cartridge lights are faulty or need attention. ● Ensure the ink cartridge indicated is properly installed, and then try... 5 Printer lights reference ENWW The Power light, and one or more of the printhead lights blink. One or more of the ink cartridges have expired. One or more of the printheads are on. One or more of the printheads are faulty or need attention. ●...
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... A non-recoverable error has occurred. One or more of the ink cartridges are low on . ENWW Interpreting control panel lights 61 The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on . The printer is ...are using SecureEasySetup (SES) to set up the printer, the printer might be replaced soon. ▲ Get ready new ink cartridges and replace the existing cartridges when they become empty. Light description /Light pattern Explanation and recommended action The Power light is on, and one or ...
... A non-recoverable error has occurred. One or more of the ink cartridges are low on . ENWW Interpreting control panel lights 61 The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on . The printer is ...are using SecureEasySetup (SES) to set up the printer, the printer might be replaced soon. ▲ Get ready new ink cartridges and replace the existing cartridges when they become empty. Light description /Light pattern Explanation and recommended action The Power light is on, and one or ...
User's Guide
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...HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Administer the printer This section provides information about the status of jobs that are being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge...click Usage in the left pane. ● Ink cartridge information: Click the Printer Status tab to view the ink-level information, and then click the Cartridge Information button to view information about replacement ink cartridges and expirations dates. ● Printer errors:...
...HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Administer the printer This section provides information about the status of jobs that are being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge...click Usage in the left pane. ● Ink cartridge information: Click the Printer Status tab to view the ink-level information, and then click the Cartridge Information button to view information about replacement ink cartridges and expirations dates. ● Printer errors:...
User's Guide
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...HP Instant Support and myPrintMileage. You can also add or customize a link to the printer name, and then click the Toolbox icon. To monitor a printer on a shared port (for the printer. Tabs Contents Printer Status ● Selected printer: Displays a list of the installed ink cartridges.... that have been configured for example, \\portname\printername) from the Starter CD by the Toolbox. ● Ink Level Information: Shows estimated ink level for each cartridge. ● Order Supplies: Provides access to a website where you can order printing supplies for more information....
...HP Instant Support and myPrintMileage. You can also add or customize a link to the printer name, and then click the Toolbox icon. To monitor a printer on a shared port (for the printer. Tabs Contents Printer Status ● Selected printer: Displays a list of the installed ink cartridges.... that have been configured for example, \\portname\printername) from the Starter CD by the Toolbox. ● Ink Level Information: Shows estimated ink level for each cartridge. ● Order Supplies: Provides access to a website where you can order printing supplies for more information....
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HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. This page contains information about...Library, and then select Printers. 3. See Calibrating the color. ● Calibrate Linefeed: Allows you through aligning the printheads. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring ...
HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. This page contains information about...Library, and then select Printers. 3. See Calibrating the color. ● Calibrate Linefeed: Allows you through aligning the printheads. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring ...
User's Guide
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...', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to replaced. The configuration page also contains a log of the ink cartridges. 3. If you need to print the configuration page before calling. 1. ENWW Understanding the... product name, model number, serial number, and firmware version number), the accessories that have occurred. to view current printer information, ink cartridge status, and printhead health status; Printhead Status: Shows the status of the printhead health, and the part numbers, firstinstallation dates,...
...', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to replaced. The configuration page also contains a log of the ink cartridges. 3. If you need to print the configuration page before calling. 1. ENWW Understanding the... product name, model number, serial number, and firmware version number), the accessories that have occurred. to view current printer information, ink cartridge status, and printhead health status; Printhead Status: Shows the status of the printhead health, and the part numbers, firstinstallation dates,...
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..., HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in Europe, go to locate information on HP 88 ink cartridges.
..., HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in Europe, go to locate information on HP 88 ink cartridges.
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...above , which duration begins on the date of purchase by HP's warranty, HP shall either the warranty to the customer or any product which is unable to repair or replace, as a result of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to the use... of the defect, refund the purchase price for the product. 7. c. d. If HP receives, during the applicable warranty period, notice of a defect in ...
...above , which duration begins on the date of purchase by HP's warranty, HP shall either the warranty to the customer or any product which is unable to repair or replace, as a result of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to the use... of the defect, refund the purchase price for the product. 7. c. d. If HP receives, during the applicable warranty period, notice of a defect in ...
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... it is detected, the printer will pause printing, you cannot return the product to www.hp.com/support/inkjet_warranty and select your supply. In normal use, most ink cartridges will run out of ink long before the expiration date is later To determine the date of the following are two ...ways to return a product under the "Ink Cartridge Status" section on the configuration page. It is recommended to -read the full warranty statement, go to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the support phone number listed on the...
... it is detected, the printer will pause printing, you cannot return the product to www.hp.com/support/inkjet_warranty and select your supply. In normal use, most ink cartridges will run out of ink long before the expiration date is later To determine the date of the following are two ...ways to return a product under the "Ink Cartridge Status" section on the configuration page. It is recommended to -read the full warranty statement, go to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call the support phone number listed on the...