Sony KDF 50WE655 Support Question
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Question posted by lag9699 on December 7th, 2012
Re: Blue & Yellow Spots On Screen-sony Tv Model #kdf-55wf 655, Serial #9006797
I own the above-referenced Sony TV and the entire screen is covered in large blue dots and a large yellow circle encompassing almost the entire screen of the TV causing a distorted picture. What is the resolve on this problem? This TV was a very expensive purchase and would like Sony to take care of correcting this problem. Please advise me how you will handle this situation. I understand there is a class action suite regarding this matter.
At this moment I do not have the ability to forward a picture of this problem, although I will have the ability to furnish you with a picture of the above stated issues on Monday, December 10, 2012, as I need to find assistance to help me with this. Please furnish me with an e-mail account so that I can submit a picture Monday of this problem I'm having with the TV.
Current Answers
Answer #1: Posted by TVDan on December 8th, 2012 6:26 AM
this problem is due to a damaged optical engine. I am not aware of any class action suit, but here is a link to your models support page: http://esupport.sony.com/US/p/model-home.pl?mdl=KDF55WF655&template_id=1®ion_id=1&tab=alerts#/alertsTab
TV Dan
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