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Sony KDF 50WE655 Support Question

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Question posted by lag9699 on December 7th, 2012

Re: Blue & Yellow Spots On Screen-sony Tv Model #kdf-55wf 655, Serial #9006797

I own the above-referenced Sony TV and the entire screen is covered in large blue dots and a large yellow circle encompassing almost the entire screen of the TV causing a distorted picture. What is the resolve on this problem? This TV was a very expensive purchase and would like Sony to take care of correcting this problem. Please advise me how you will handle this situation. I understand there is a class action suite regarding this matter. At this moment I do not have the ability to forward a picture of this problem, although I will have the ability to furnish you with a picture of the above stated issues on Monday, December 10, 2012, as I need to find assistance to help me with this. Please furnish me with an e-mail account so that I can submit a picture Monday of this problem I'm having with the TV.

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Answer #1: Posted by TVDan on December 8th, 2012 6:26 AM

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TVDan

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this problem is due to a damaged optical engine. I am not aware of any class action suit, but here is a link to your models support page: http://esupport.sony.com/US/p/model-home.pl?mdl=KDF55WF655&template_id=1&region_id=1&tab=alerts#/alertsTab

TV Dan

Related Sony KDF 50WE655 Manual Pages

Operating Instructions - Page 1

LCD Projection TV KDF-42WE655/KDF-50WE655/KDF-55WF655/KDF-60WF655 2-059-370-12(1) LCD Projection TV HD-TV Operating Instructions KDF-42WE655 KDF-50WE655 KDF-55WF655 KDF-60WF655  2004 Sony Corporation

Operating Instructions - Page 2

... LCD projection TV, below . Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669) Customers in the spaces provided below the Sony logo, on the sticker, and also on the TV box (white label). Serial No. Record these numbers in Canada contact the Customer Relations Center at the rear of your Sony TV...

Operating Instructions - Page 4

...fully into the wall outlet only one way. SONY APPLIANCE MODEL NO.: KDF-42WE655 KDF-50WE655 KDF-55WF655 KDF-60WF655 SONY TV STAND MODEL NO.: SU-GW11 (for KDF-42WE655/KDF-50WE655) SU-GW12 (for KDF-55WF655/KDF-60WF655) SU-GW1 (for several days, disconnect the power by your local cable operator. If you to receive unscrambled digital cable television programming via subscription service to a cable...

Operating Instructions - Page 5

...forcing it from the screen, wipe it is operating, unplug the TV and consult your ...projection TV regularly. Always turn the set with a dry soft cloth. Cleaning ❑ Clean the rear cover area of the grounding plug. If the picture becomes dark after using your LCD projection TV...Entry Never push objects of any kind on the serial/model plate. It is left unattended and unused for...

Operating Instructions - Page 6

... for the specific model of LCD projection TV. Section 810 of...covered. ❑ Never cover the slots and openings with a cloth or other materials. ❑ Never block the slots and openings by the manufacturer for the grounding electrode. 6 Be sure the antenna system is subject to overturn. Use only a cart or stand recommended by placing the set on the screen surface The screen...

Operating Instructions - Page 8

...(1.8 or 2.0 m) for KDF-42WE655 or KDF-50WE655, or approx. 6.8 or...Projection lamp ❑ Your LCD projection TV uses a projection lamp as radiators, heat registers, stoves, or other strong illumination shines on the screen, part of the screen may appear constantly on the front panel blinks in accordance with highprecision technology, black dots may appear or bright points of light (red, blue...

Operating Instructions - Page 9

...Sony LCD Projection TV Presenting the Sony LCD Projection TV 11 Package Contents 11 Using This Manual 11 Features 12 Enjoying Your LCD Projection TV 14 Notes on the LCD Projection TV 15 Cleaning the Screen Surface 15 Replacing the Lamp 16 Setting Up the LCD Projection TV Overview 23 LCD Projection TV Front Panel and Connectors ..24 Front Panel 24 Front and Rear...Cable Box 50 Digital ...

Operating Instructions - Page 10

... Options 115 Other Information Overview 117 Glossary 118 Contacting Sony 119 Troubleshooting 119 Twin View 119 Remote Control 120... General 125 Flashing Indicators on the Front of the TV .........126 Specifications 127 Optional Accessories 129 Index Index 130...Menu 102 Selecting Audio Options 102 Using the Screen Menu 104 Selecting Screen Options 104 Using the Channel Menu 106 ...

Operating Instructions - Page 11

...for models KDF-42WE655, KDF-50WE655, KDF55WF655 and KDF-60WF655. Package Contents Along with your LCD projection TV settings. This manual is for purchasing the Sony LCD projection TV. Similar controls are stored on Memory Stick media, such as photographs and movies. 5 Using the Menus This section teaches you how to access on-screen menus and adjust your new LCD projection TV, the...

Operating Instructions - Page 12

...display 1080i, 720p and 480p sources. ❑ Integrated HDTV: You can watch digital television programs and enjoy the improved audio/video quality offered by these programs. ❑ S-Master...This engine features unique Sony technology, including: ● The first step in the selected window. You can watch two programs side by side with your LCD projection TV screen. ❑ Parental ...

Operating Instructions - Page 13

... Projection TV Introducing the Sony LCD Projection TV ❑ CableCARD™ slot: Provides cable subscribers with your cable TV company, the card replaces the need for a separate set-top box. (Check with access to watch 4:3 normal broadcasts in wide screen mode (16:9 aspect ratio). ❑ Steady Sound®: Equalizes volume levels so there is inserted into the TV's rear...

Operating Instructions - Page 14

... the Sony LCD Projection TV Enjoying Your LCD Projection TV For KDF-WE655 series For KDF-WF655 series POWER STANDBY TIMER LAMP Projection lamp Indicators Screen Projection lamp LAMP STD/DUO PRO POWER TIMER POWER/STANDBY Indicators Indicators The indicators show the current status of your LCD projection TV will not turn on. Inappropriate cleaning methods could damage the screen...

Operating Instructions - Page 15

... the LCD projection TV for instructions on the screen, wipe with a sharp or abrasive object (see "Cleaning the Screen Surface" below). Use gentle pressure when cleaning. 15 Using these types of abrasive pad, alkaline cleaner, scouring powder, window cleaners or solvent such as alcohol or benzene. Introducing the Sony LCD Projection TV Introducing the Sony LCD Projection TV Notes on...

Operating Instructions - Page 16

...two minutes after removing the lamp. Introducing the Sony LCD Projection TV Replacing the Lamp The projection lamp, which illuminates the picture, has a limited life. Doing so may damage the LCD projection TV. ❑ Do not remove the lamp ...than replacement. Doing so may cause a fire or the screen to do not touch the lamp receptacle once the lamp has been removed. ❑ Mount the new ...

Operating Instructions - Page 17

The screw for KDF-42WE655 is for KDF-50WE655. Wait several minutes, then unplug the power cord. (The cooling fan will continue ... lamp or the glass of the box. ✍ Do not shake the lamp. Introducing the Sony LCD Projection TV Introducing the Sony LCD Projection TV For KDF-WE655 series ✍ For instruction for KDF-WF655 series, see page 20. 1 Turn off .) 2 Wait at least 30 minutes after...

Operating Instructions - Page 20

... or the glass of the box. ✍ Do not shake the lamp. Introducing the Sony LCD Projection TV For KDF-WF655 series 1 Turn off .) 2 Wait at least 30 minutes after unplugging the power cord... to allow the lamp to blow for about two minutes after turning the power off the power on the rear...

Operating Instructions - Page 29

To Prevent the LCD Projection TV from the TV during installation. For KDF-50WE655, use TV stand model SU-GW11 or SU-GW1, for KDF-42WE655, use TV stand model SU-GW12, with support belts ❑ Sony strongly recommends using the TV stand designed for KDF-55/ 60WF655, use TV stand model SU-GW11 and for your LCD projection TV at least 4 inches (10 cm) away from the...

Operating Instructions - Page 30

Model KDF-42WE655 KDF-50WE655 KDF-55WF655 KDF-60WF655 Viewing distance min. 5.9 ft. (approx. 1.8 m) min. 6.6 ft. (approx. 2.0 m) min. 6.8 ft. (approx. 2.1 m) min. 7 ft. (approx. 2.2 m) For KDF-WE655 series Horizontal Viewing Area m6in5˚.m5.i9n.ft6.4.(62a"fptp.5(r0ao"pxp. For the best picture quality, install your LCD projection TV within the areas shown below. Setting Up the LCD ...

Operating Instructions - Page 47

.... ✍ To control DVD functions with S VIDEO, use a VIDEO cable (yellow) instead of LCD projection TV S VIDEO VIDEO IN 1 3 4 S VIDEO 7 S VIDEO cable VIDEO L (MONO) AUDIO R VHF/UHF CABLE AUDIO-R (red) AUDIO-L (white) VIDEO (yellow) Cables are often color-coded to connectors. DVD player Rear of the S VIDEO cable. ✍ To watch the DVD player, press...

Operating Instructions - Page 125

...TV to the LCD projection TV Cannot operate Menu ❏ If a menu option appears in gray, this may indicate the TV...10063; The screw of the lamp cover may be slanted. to factory settings ...TV. video equipment connected to factory ❏ Turn on the TV. (The TV will remain lit even when the TV is not available. Lost password ❏ In the password screen (see page 102). TV...