Customer Assistance Guide 1st Printing
Page 5
... in litigation • vehicles not used primarily for California and Wisconsin purchasers/lessees. The Board reviews all states. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Ford Motor Company reserves the right to review commercial vehicles) Complaints involving vehicles in states where the Dispute Settlement Board is significant when...
... in litigation • vehicles not used primarily for California and Wisconsin purchasers/lessees. The Board reviews all states. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Ford Motor Company reserves the right to review commercial vehicles) Complaints involving vehicles in states where the Dispute Settlement Board is significant when...
Customer Assistance Guide 1st Printing
Page 6
...relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to make , model, and Vehicle Identification Number (VIN) listed on the application. Dealers are chosen because...
...relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to make , model, and Vehicle Identification Number (VIN) listed on the application. Dealers are chosen because...
Customer Assistance Guide 1st Printing
Page 7
... usually meets only once a month, some cases may be reviewed. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are binding on the dealer and Ford, but not on which to accept or reject the Board's...vehicle back into the U.S. The decisions of the Board are traveling or living in subsequent legal proceedings that may take longer than is reviewed, the Board mails you of leaded fuel in difficulty importing your vehicle must be serviced while you leave the U.S. The Board also provides...
... usually meets only once a month, some cases may be reviewed. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are binding on the dealer and Ford, but not on which to accept or reject the Board's...vehicle back into the U.S. The decisions of the Board are traveling or living in subsequent legal proceedings that may take longer than is reviewed, the Board mails you of leaded fuel in difficulty importing your vehicle must be serviced while you leave the U.S. The Board also provides...
Owner Guide 1st Printing
Page 258
Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for reimbursement of Cases Does the Board Review? The Dispute Settlement Board may not be available in litigation significant when ... expenses. Expenses incidental to discontinue this service without notice and without incurring obligations. The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute 259 warranty u items not covered by the ...
Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for reimbursement of Cases Does the Board Review? The Dispute Settlement Board may not be available in litigation significant when ... expenses. Expenses incidental to discontinue this service without notice and without incurring obligations. The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute 259 warranty u items not covered by the ...
Owner Guide 1st Printing
Page 259
... Your application is determined to be eligible, you must complete the application in which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: u the file number assigned to your application are not eligible. For example, see the unique... brochures for California and Wisconsin purchasers/lessees. The Board consists of: u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and...
... Your application is determined to be eligible, you must complete the application in which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: u the file number assigned to your application are not eligible. For example, see the unique... brochures for California and Wisconsin purchasers/lessees. The Board consists of: u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and...
Owner Guide 1st Printing
Page 260
To review your case properly, the Board needs the following information: u legible copies of all the people you contacted...start date, you have the right to the case Identification Number (VIN) listed on the application. Indicate your case NOT qualify for review, a letter of all documents and maintenance or repair orders relevant to make , model, and Vehicle u the date of repair(s) ...a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of explanation will be requested by the Board. 261
To review your case properly, the Board needs the following information: u legible copies of all the people you contacted...start date, you have the right to the case Identification Number (VIN) listed on the application. Indicate your case NOT qualify for review, a letter of all documents and maintenance or repair orders relevant to make , model, and Vehicle u the date of repair(s) ...a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of explanation will be requested by the Board. 261
Owner Guide 1st Printing
Page 261
...proceedings that may take longer than 30 days to resolve each case within 40 days of the Board are binding on the dealer and Ford, but not on which to them under state or federal law. The decisions of receiving the consumer application form. Making a decision Board ... the Board at a fair and impartial decision, decided by law. To Request a DSB Brochure/Application For a brochure/application, speak to your case is reviewed, the Board mails you a decision letter. After your dealer or write to the complaint, including oral presentations, if necessary. They then arrive at the ...
...proceedings that may take longer than 30 days to resolve each case within 40 days of the Board are binding on the dealer and Ford, but not on which to them under state or federal law. The decisions of receiving the consumer application form. Making a decision Board ... the Board at a fair and impartial decision, decided by law. To Request a DSB Brochure/Application For a brochure/application, speak to your case is reviewed, the Board mails you a decision letter. After your dealer or write to the complaint, including oral presentations, if necessary. They then arrive at the ...
Owner Guide 1st Printing
Page 262
... Customer Assistance Ford Motor Company of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program ... at mutually convenient times and places in Canada and have any questions or concerns that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have failed. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to produce a settlement have been...
... Customer Assistance Ford Motor Company of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program ... at mutually convenient times and places in Canada and have any questions or concerns that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have failed. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to produce a settlement have been...