Customer Assistance Guide 1st Printing
Page 5
...you arrive at the most appropriate repair location in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Please have the following information ready ...any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of cases does the Board review? Contacting the dispute settlement board If inspections or...
...you arrive at the most appropriate repair location in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Please have the following information ready ...any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of cases does the Board review? Contacting the dispute settlement board If inspections or...
Customer Assistance Guide 1st Printing
Page 6
... required to review commercial vehicles) • vehicles which are not eligible. For example, see the unique brochures for Board membership are asked to state law. Board membership The Board consists of the DSB's independent administrator Your dealership and a Ford Motor Company ...limited warranties have your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt ...
... required to review commercial vehicles) • vehicles which are not eligible. For example, see the unique brochures for Board membership are asked to state law. Board membership The Board consists of the DSB's independent administrator Your dealership and a Ford Motor Company ...limited warranties have your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to submit statements at receipt ...
Customer Assistance Guide 1st Printing
Page 7
... also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be mailed ...days of receiving the consumer's application form. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the Board are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle •...
... also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be mailed ...days of receiving the consumer's application form. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the Board are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle •...