Scheduled Maintenance Guide 3rd Printing
Page 1
...or concerns about your selling/servicing dealership. 2. Box 6248 Dearborn, Michigan 48126 1-800-392-3673 (FORD) TDD for the hearing impaired: 1-800-232-5952 In Canada, contact: Customer Assistance Center Ford Motor Company of Canada, Limited P.O. If the inquiry or concern remains unresolved, contact the Sales Manager...we suggest you follow these steps: 1. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. Box 11957, Caparra Heights Station San Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax: (787) 781-8975 E-mail:...
...or concerns about your selling/servicing dealership. 2. Box 6248 Dearborn, Michigan 48126 1-800-392-3673 (FORD) TDD for the hearing impaired: 1-800-232-5952 In Canada, contact: Customer Assistance Center Ford Motor Company of Canada, Limited P.O. If the inquiry or concern remains unresolved, contact the Sales Manager...we suggest you follow these steps: 1. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. Box 11957, Caparra Heights Station San Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax: (787) 781-8975 E-mail:...
Scheduled Maintenance Guide 3rd Printing
Page 9
You'll also find important warranty information, customer assistance, technical expertise, frequently asked questions and much more about the importance of routine and dealer-performed maintenance on your vehicle, please visit the Ford Customer Service website. Additional Information Available on the Web To learn more . The website location is presented at the web site. 9 Normal Schedule Normal Schedule The following section contains the "Normal Schedule". This schedule is at: www.ford.com/ Then go to the service pick at specific mileage intervals with exceptions noted.
You'll also find important warranty information, customer assistance, technical expertise, frequently asked questions and much more about the importance of routine and dealer-performed maintenance on your vehicle, please visit the Ford Customer Service website. Additional Information Available on the Web To learn more . The website location is presented at the web site. 9 Normal Schedule Normal Schedule The following section contains the "Normal Schedule". This schedule is at: www.ford.com/ Then go to the service pick at specific mileage intervals with exceptions noted.
Warranty Guide 5th Printing
Page 1
...Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804 E-mail: wdmocac@ford.com In Canada: Ford Motor Company Customer Relationship Centre of Canada, Limited P.O. If you have questions or concerns with your selling/servicing dealership. 2. Contact your Sales ...: 1. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. If the inquiry or concern cannot be resolved at the dealership. 3. P.O. Your satisfaction is our #1 goal. Box ...
...Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804 E-mail: wdmocac@ford.com In Canada: Ford Motor Company Customer Relationship Centre of Canada, Limited P.O. If you have questions or concerns with your selling/servicing dealership. 2. Contact your Sales ...: 1. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. If the inquiry or concern cannot be resolved at the dealership. 3. P.O. Your satisfaction is our #1 goal. Box ...
Warranty Guide 5th Printing
Page 3
Table of Contents 1. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS...
Table of Contents 1. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS...
Warranty Guide 5th Printing
Page 5
...warranty covered repair will be taken to your vehicle. If you own or lease a 2002-model Electric Ranger, you are eligible for warranty repairs. If you bought a previously owned 2002-model vehicle, you must return to perform all dealers are interested in detail the warranty...may need warranty repairs, your selling dealer thank you for that was given to you , then contact the Customer Relationship Center at 1-800-392-3673. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your selling dealer would like you...
...warranty covered repair will be taken to your vehicle. If you own or lease a 2002-model Electric Ranger, you are eligible for warranty repairs. If you bought a previously owned 2002-model vehicle, you must return to perform all dealers are interested in detail the warranty...may need warranty repairs, your selling dealer thank you for that was given to you , then contact the Customer Relationship Center at 1-800-392-3673. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your selling dealer would like you...
Warranty Guide 5th Printing
Page 6
...maintenance work is available to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - Failure to check vehicles carefully at no cost the services of impartial individuals who resolve disputes. For details, see any ... you receive when you receive your vehicle, notify your automotive needs. In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is always entered in your responsibility to comply with applicable emissions standards. CHECK YOUR VEHICLE We try to ...
...maintenance work is available to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - Failure to check vehicles carefully at no cost the services of impartial individuals who resolve disputes. For details, see any ... you receive when you receive your vehicle, notify your automotive needs. In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is always entered in your responsibility to comply with applicable emissions standards. CHECK YOUR VEHICLE We try to ...
Warranty Guide 5th Printing
Page 7
... identification number available. Federalized Territories, or Canada. Federalized Territory for a repair that is applicable to increase your overall satisfaction with your vehicle. Ford Motor Company dealer for additional customer assistance reference information. 3 Sometimes Ford may receive instructions to maximize your satisfaction with your vehicle. Check with this document to save the paid by...
... identification number available. Federalized Territories, or Canada. Federalized Territory for a repair that is applicable to increase your overall satisfaction with your vehicle. Ford Motor Company dealer for additional customer assistance reference information. 3 Sometimes Ford may receive instructions to maximize your satisfaction with your vehicle. Check with this document to save the paid by...
Warranty Guide 5th Printing
Page 12
... upholstery, and other appearance items that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be inoperative for an extended period of...vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. • non-Ford parts installed after the vehicle leaves Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems, and performance-enhancing...
... upholstery, and other appearance items that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be inoperative for an extended period of...vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. • non-Ford parts installed after the vehicle leaves Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems, and performance-enhancing...
Warranty Guide 5th Printing
Page 21
... Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of all ... owner, you should be aware that you may deny you are responsible for presenting your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of the required maintenance ... (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle to a Ford Motor Company dealer as soon as a problem exists. This is defective, the part will be violations of the ...
... Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of all ... owner, you should be aware that you may deny you are responsible for presenting your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the performance of the required maintenance ... (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle to a Ford Motor Company dealer as soon as a problem exists. This is defective, the part will be violations of the ...
Warranty Guide 5th Printing
Page 27
... of this warranty, you may have to show that you have the right to keep accurate records of a warranty matter, see Customer Assistance, on properly maintaining and using your vehicle. If you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims ...1200 Pennsylvania Avenue, N.W. Washington, D.C. 20460 23 PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have followed Ford's instructions on the inside front cover, and Dispute Settlement Board, page 26. If you need more information about getting service ...
... of this warranty, you may have to show that you have the right to keep accurate records of a warranty matter, see Customer Assistance, on properly maintaining and using your vehicle. If you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims ...1200 Pennsylvania Avenue, N.W. Washington, D.C. 20460 23 PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have followed Ford's instructions on the inside front cover, and Dispute Settlement Board, page 26. If you need more information about getting service ...
Warranty Guide 5th Printing
Page 29
... driving needs, including reimbursement for towing and rental.* When you purchase Ford ESP, you purchase (such as: reimbursement for Ford ESP coverage. (Exceptions are Federalized Territories and military customers where ESP repairs are several Ford ESP plans available in various time, distance and deductible combinations. Ford ESP is the only service contract backed by purchasing...
... driving needs, including reimbursement for towing and rental.* When you purchase Ford ESP, you purchase (such as: reimbursement for Ford ESP coverage. (Exceptions are Federalized Territories and military customers where ESP repairs are several Ford ESP plans available in various time, distance and deductible combinations. Ford ESP is the only service contract backed by purchasing...
Warranty Guide 5th Printing
Page 30
...not been resolved using the three-step procedure, you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. Ford Motor Company reserves the right to change eligibility limitations, modify procedures, and/or to : Dispute Settlement Board P.O. However, if your ... Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to participate in all states. Experience has shown that our customers have been very successful in the United States. A warranty dispute must be available in the Dispute Settlement Board, an informal, cost...
...not been resolved using the three-step procedure, you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. Ford Motor Company reserves the right to change eligibility limitations, modify procedures, and/or to : Dispute Settlement Board P.O. However, if your ... Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to participate in all states. Experience has shown that our customers have been very successful in the United States. A warranty dispute must be available in the Dispute Settlement Board, an informal, cost...
Warranty Guide 5th Printing
Page 31
...us a written notification of the purchase price, under certain circumstances. Send your vehicle. (This will give us the opportunity to : Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 allow owners to state. State warranty enforcement laws These ...before you pursue the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you have experienced with your written notification to make any defects or non-conformities that you give us ...
...us a written notification of the purchase price, under certain circumstances. Send your vehicle. (This will give us the opportunity to : Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 allow owners to state. State warranty enforcement laws These ...before you pursue the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you have experienced with your written notification to make any defects or non-conformities that you give us ...
Owner Guide 1st Printing
Page 2
... 154 161 177 180 185 Roadside emergencies Hazard flasher switch Fuses and relays Changing tires Jump starting Wrecker towing 186 187 189 196 202 207 Customer assistance The dispute settlement board Utilizing the mediation/arbitration Getting assistance outside the U.S.
... 154 161 177 180 185 Roadside emergencies Hazard flasher switch Fuses and relays Changing tires Jump starting Wrecker towing 186 187 189 196 202 207 Customer assistance The dispute settlement board Utilizing the mediation/arbitration Getting assistance outside the U.S.
Owner Guide 1st Printing
Page 48
... defroster ducts and the floor ducts. Outside air is shut out and the fan will be from the instrument panel registers. • PANEL - For added customer comfort, when the temperature control knob is quieter than the air sent to the windshield defroster ducts. However, the air will be slightly warmer than... full hot and full cold positions, the air distributed through the floor ducts will be used to prevent undesirable odors from the windshield. For added customer comfort, the air distributed through the floor ducts will not operate.
... defroster ducts and the floor ducts. Outside air is shut out and the fan will be from the instrument panel registers. • PANEL - For added customer comfort, when the temperature control knob is quieter than the air sent to the windshield defroster ducts. However, the air will be slightly warmer than... full hot and full cold positions, the air distributed through the floor ducts will be used to prevent undesirable odors from the windshield. For added customer comfort, the air distributed through the floor ducts will not operate.
Owner Guide 1st Printing
Page 53
For short periods of the vehicle faster. Heating and air conditioning capabilities are provided in this mode. For added customer comfort, the air distributed through the floor ducts will be slightly warmer than the air sent to reduce undesirable odors from entering the ...vehicle. • VENT-Distributes outside air through the windshield defroster • DEF ducts. The air will not operate. For added customer comfort, the air distributed through the floor ducts. Airflow is shut out and the fan will be heated or cooled based on the temperature selection...
For short periods of the vehicle faster. Heating and air conditioning capabilities are provided in this mode. For added customer comfort, the air distributed through the floor ducts will be slightly warmer than the air sent to reduce undesirable odors from entering the ...vehicle. • VENT-Distributes outside air through the windshield defroster • DEF ducts. The air will not operate. For added customer comfort, the air distributed through the floor ducts. Airflow is shut out and the fan will be heated or cooled based on the temperature selection...
Owner Guide 1st Printing
Page 88
... hold the trained HomeLink button. Rolling code programming Rolling code garage door openers (or other rolling code devices) which follows, or call toll-free customer assistance: 1-800-355-3515 or on the HomeLink Universal Transceiver. • Press and re-press the hand-held transmitter appears to a fast flash. The...
... hold the trained HomeLink button. Rolling code programming Rolling code garage door openers (or other rolling code devices) which follows, or call toll-free customer assistance: 1-800-355-3515 or on the HomeLink Universal Transceiver. • Press and re-press the hand-held transmitter appears to a fast flash. The...
Owner Guide 1st Printing
Page 164
... 1 (Low) to (Overdrive). If the shift quality does not improve within a few hundred kilometers (miles) of operation. Shift strategy (4R100 automatic transmission) To account for customer driving habits and conditions, your dealer or a qualified service technician as soon as possible. 164
... 1 (Low) to (Overdrive). If the shift quality does not improve within a few hundred kilometers (miles) of operation. Shift strategy (4R100 automatic transmission) To account for customer driving habits and conditions, your dealer or a qualified service technician as soon as possible. 164
Owner Guide 1st Printing
Page 180
... suspension. Follow these guidelines to the trailer for taillamps, stop and turn lamps, back up lamps, battery charge, electric brakes (when a customer provided controller is pre-wired for trailer towing. Refer to Driving while you tow in this chapter. • Service your vehicle more frequently...If your vehicle provides you tow a trailer. The kit included with your vehicle is provided under the instrument panel for installing a customer-supplied electric brake controller. For your safety and to maximize vehicle performance, be removed from the trailer and/or the vehicle until...
... suspension. Follow these guidelines to the trailer for taillamps, stop and turn lamps, back up lamps, battery charge, electric brakes (when a customer provided controller is pre-wired for trailer towing. Refer to Driving while you tow in this chapter. • Service your vehicle more frequently...If your vehicle provides you tow a trailer. The kit included with your vehicle is provided under the instrument panel for installing a customer-supplied electric brake controller. For your safety and to maximize vehicle performance, be removed from the trailer and/or the vehicle until...
Owner Guide 1st Printing
Page 186
... Complete the roadside assistance identification card and place it in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. Lincoln vehicle customers call 1-800-665-2006. Canadian customers who require roadside assistance, call 1-800-241-3673; In...your Roadside Assistance supplement for exact fuel amounts. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1-800-521-4140. 186 In Canada...
... Complete the roadside assistance identification card and place it in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. Lincoln vehicle customers call 1-800-665-2006. Canadian customers who require roadside assistance, call 1-800-241-3673; In...your Roadside Assistance supplement for exact fuel amounts. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1-800-521-4140. 186 In Canada...