Users Manual - English
Page 7
http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the 'Solutions' section to learn how to get the most from your Printer needs. VI You can check here for all your Brother product. Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the Brother driver updates.
http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the 'Solutions' section to learn how to get the most from your Printer needs. VI You can check here for all your Brother product. Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the Brother driver updates.
Users Manual - English
Page 17
... unit (LT-5000) (For HL-5040, HL-5050 and HL-5070N 4-4 Print server (NC-2010p/NC-2100p) (For HL-5040, HL-5050 and HL-5070N 4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing maintenance parts ...5-13 6 Troubleshooting ...6-1 Identifying your problem ...6-1 Error...
... unit (LT-5000) (For HL-5040, HL-5050 and HL-5070N 4-4 Print server (NC-2010p/NC-2100p) (For HL-5040, HL-5050 and HL-5070N 4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing maintenance parts ...5-13 6 Troubleshooting ...6-1 Identifying your problem ...6-1 Error...
Users Manual - English
Page 112
6 Troubleshooting Identifying your problem First, check the following: ■ The power plug is connected properly and the printer is turned on. ■ All of the protective ... this chapter. Other problems See Other problems in this chapter. Paper handling See Paper handling or Paper jams and how to the correct printer port. TROUBLESHOOTING 6 - 1 Pages are printed, however there are installed properly. ■ The front cover is fully closed. ■ Paper is incorrect See Solving print problems in this...
6 Troubleshooting Identifying your problem First, check the following: ■ The power plug is connected properly and the printer is turned on. ■ All of the protective ... this chapter. Other problems See Other problems in this chapter. Paper handling See Paper handling or Paper jams and how to the correct printer port. TROUBLESHOOTING 6 - 1 Pages are printed, however there are installed properly. ■ The front cover is fully closed. ■ Paper is incorrect See Solving print problems in this...
Users Manual - English
Page 113
... then press the Go button. ■ If there is indicated. 6 - 2 TROUBLESHOOTING The default setting for when the Toner Empty status is paper in the paper tray, and then try again. For HL-5030 and HL-5040, put a new stack of the Advanced tab. in the printer. If you...Expand the printer memory by using the supplied Windows driver or RPC program. ■ Change the following table for the error message that meets Brother's recommended paper specifications. Press the Job Cancel button if you can I use paper that the Status Monitor reports. See Installing additional memory in...
... then press the Go button. ■ If there is indicated. 6 - 2 TROUBLESHOOTING The default setting for when the Toner Empty status is paper in the paper tray, and then try again. For HL-5030 and HL-5040, put a new stack of the Advanced tab. in the printer. If you...Expand the printer memory by using the supplied Windows driver or RPC program. ■ Change the following table for the error message that meets Brother's recommended paper specifications. Press the Job Cancel button if you can I use paper that the Status Monitor reports. See Installing additional memory in...
Users Manual - English
Page 114
... error, reduce the complexity of these settings will report problems by printing an error message as defined in the supplied Windows driver and try again. TROUBLESHOOTING 6 - 3
... error, reduce the complexity of these settings will report problems by printing an error message as defined in the supplied Windows driver and try again. TROUBLESHOOTING 6 - 3
Users Manual - English
Page 115
... Brother recommended paper specifications. Please see your software. Problem The printer does not feed paper. Your application software must be set up correctly to clear them or the paper jam instructional video on the specified paper. (For HL-5040, HL-5050 and HL-5070N with optional lower tray unit) Recommendation ■ If there is selected. 6 - 4 TROUBLESHOOTING...
... Brother recommended paper specifications. Please see your software. Problem The printer does not feed paper. Your application software must be set up correctly to clear them or the paper jam instructional video on the specified paper. (For HL-5040, HL-5050 and HL-5070N with optional lower tray unit) Recommendation ■ If there is selected. 6 - 4 TROUBLESHOOTING...
Users Manual - English
Page 116
... paper. If the printer does not start printing, please check that all paper from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 5 Clear the jammed paper as shown below. This helps prevent multiple sheets of the printer, never touch the shaded parts shown in the following steps...
... paper. If the printer does not start printing, please check that all paper from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 5 Clear the jammed paper as shown below. This helps prevent multiple sheets of the printer, never touch the shaded parts shown in the following steps...
Users Manual - English
Page 117
Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 6 TROUBLESHOOTING Figure 6-5 1 Pull the paper tray completely out of the printer. Figure 6-3 2 Pull the jammed paper up and out of the printer.
Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 6 TROUBLESHOOTING Figure 6-5 1 Pull the paper tray completely out of the printer. Figure 6-3 2 Pull the jammed paper up and out of the printer.
Users Manual - English
Page 118
If you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. Pull the jammed paper up and out of the jammed paper from the paper tray. 4 Pull out the drum unit assembly. Figure 6-7 TROUBLESHOOTING 6 - 7 Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. Instead, pull the edge of the printer.
If you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. Pull the jammed paper up and out of the jammed paper from the paper tray. 4 Pull out the drum unit assembly. Figure 6-7 TROUBLESHOOTING 6 - 7 Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. Instead, pull the edge of the printer.
Users Manual - English
Page 119
...of the fuser unit. If the paper jam can be cleared, go to cool down before you touch the internal parts of toner stops. Figure 6-8 If you have to pull the paper toward the back of the printer are... extremely hot! Figure 6-9 6 Open the jam clear cover. Caution After you have just used the printer, some internal parts of the printer, the fuser may get dirty with toner powder and it may scatter on the next printouts... test page until the scattering of the printer. Close the back output tray. 6 - 8 TROUBLESHOOTING 5 Open the back output tray. Wait for the printer to Step 7.
...of the fuser unit. If the paper jam can be cleared, go to cool down before you touch the internal parts of toner stops. Figure 6-8 If you have to pull the paper toward the back of the printer are... extremely hot! Figure 6-9 6 Open the jam clear cover. Caution After you have just used the printer, some internal parts of the printer, the fuser may get dirty with toner powder and it may scatter on the next printouts... test page until the scattering of the printer. Close the back output tray. 6 - 8 TROUBLESHOOTING 5 Open the back output tray. Wait for the printer to Step 7.
Users Manual - English
Page 120
8 Push the lock lever down and take the toner cartridge out of the drum unit assembly. TROUBLESHOOTING 6 - 9 Figure 6-11 9 Put the drum unit assembly back in the printer. 10 Put the paper tray in the printer. 11 Close the front cover. Take out the jammed paper if there is any inside the drum unit.
8 Push the lock lever down and take the toner cartridge out of the drum unit assembly. TROUBLESHOOTING 6 - 9 Figure 6-11 9 Put the drum unit assembly back in the printer. 10 Put the paper tray in the printer. 11 Close the front cover. Take out the jammed paper if there is any inside the drum unit.
Users Manual - English
Page 121
...Check the printer driver is too light, Toner Save mode may cause this print fault. HL-5050 and HL-5070N) does ■ Check that the USB interface cable is selected with USB Problem Recommendation HL-5030 (or HL-5040, ■ Check that the printer cable is not damaged or broken. ■ ... have an interface-switching device, make sure the correct printer is turned on. See Replacing the drum unit in Chapter 5. 6 - 10 TROUBLESHOOTING See Replacing the drum unit in Chapter 5. ■ Make sure that it is connected correctly. There was an error writing to print from...
...Check the printer driver is too light, Toner Save mode may cause this print fault. HL-5050 and HL-5070N) does ■ Check that the USB interface cable is selected with USB Problem Recommendation HL-5030 (or HL-5040, ■ Check that the printer cable is not damaged or broken. ■ ... have an interface-switching device, make sure the correct printer is turned on. See Replacing the drum unit in Chapter 5. 6 - 10 TROUBLESHOOTING See Replacing the drum unit in Chapter 5. ■ Make sure that it is connected correctly. There was an error writing to print from...
Users Manual - English
Page 122
... abcde 01234 Toner specks ■ Make sure that you use paper that meets our specifications. See Positioning the printer in a new drum unit. All black TROUBLESHOOTING 6 - 11 Rough-surfaced paper or thick print media may be damaged. See What kind of paper can I use paper that meets our specifications. See Replacing...
... abcde 01234 Toner specks ■ Make sure that you use paper that meets our specifications. See Positioning the printer in a new drum unit. All black TROUBLESHOOTING 6 - 11 Rough-surfaced paper or thick print media may be damaged. See What kind of paper can I use paper that meets our specifications. See Replacing...
Users Manual - English
Page 123
... the drum unit, and find the exact position of the poor print. Black Spots at the surface of the OPC drum. Put in Chapter 5. 6 - 12 TROUBLESHOOTING Examples of poor print quality 94 mm (3.7 in.) 94 mm (3.7 in.) Recommendation ■ If the problem is not solved after printing a few pages, the drum...
... the drum unit, and find the exact position of the poor print. Black Spots at the surface of the OPC drum. Put in Chapter 5. 6 - 12 TROUBLESHOOTING Examples of poor print quality 94 mm (3.7 in.) 94 mm (3.7 in.) Recommendation ■ If the problem is not solved after printing a few pages, the drum...
Users Manual - English
Page 124
... in the drum unit. See Cleaning in the printer driver. ■ The problem may be damaged. See Replacing the toner cartridge in a new toner cartridge. TROUBLESHOOTING 6 - 13 in Chapter 5. ■ The toner cartridge may be damaged. ■ Make sure that you use paper that meets our specifications. See Replacing the drum...
... in the drum unit. See Cleaning in the printer driver. ■ The problem may be damaged. See Replacing the toner cartridge in a new toner cartridge. TROUBLESHOOTING 6 - 13 in Chapter 5. ■ The toner cartridge may be damaged. ■ Make sure that you use paper that meets our specifications. See Replacing the drum...
Users Manual - English
Page 125
... properly in the paper tray and that paper is loaded properly. See Printing on envelopes from the MP tray (For HL-5050 and HL-5070N) in the input tray. 6 - 14 TROUBLESHOOTING Also, try rotating the paper 180° in Chapter 1. See Printing on envelopes from the MP tray (For... HL-5050 and HL-5070N) in Chapter 1. ■ Turn over the stack of paper in Chapter 1. ■ Check the paper type and quality. See...
... properly in the paper tray and that paper is loaded properly. See Printing on envelopes from the MP tray (For HL-5050 and HL-5070N) in the input tray. 6 - 14 TROUBLESHOOTING Also, try rotating the paper 180° in Chapter 1. See Printing on envelopes from the MP tray (For... HL-5050 and HL-5070N) in Chapter 1. ■ Turn over the stack of paper in Chapter 1. ■ Check the paper type and quality. See...
Users Manual - English
Page 126
ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 15 See page 1-31. Examples of poor print quality Recommendation ■ Open the back output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). When you have finished printing your envelopes, close the back output tray to reset the two blue tabs back to their original position.
ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 15 See page 1-31. Examples of poor print quality Recommendation ■ Open the back output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). When you have finished printing your envelopes, close the back output tray to reset the two blue tabs back to their original position.
Users Manual - English
Page 127
... Problem The printer prints unexpectedly or it . The printer cannot print full pages of less than 2 metres (6 1/2 feet) in the printer. ■ If this . 6 - 16 TROUBLESHOOTING We recommend you are using the supplied Windows® driver. ■ Change the following settings in Chapter 4. ■ Most laser printers have chosen the appropriate...
... Problem The printer prints unexpectedly or it . The printer cannot print full pages of less than 2 metres (6 1/2 feet) in the printer. ■ If this . 6 - 16 TROUBLESHOOTING We recommend you are using the supplied Windows® driver. ■ Change the following settings in Chapter 4. ■ Most laser printers have chosen the appropriate...
Quick Setup Guide - English
Page 3
... Paper Tray 9 ■ Print a Test Page 10 Installing the Driver For USB Interface Cable Users 12 1. Table of the Printer 34 Options ...35 ■ Troubleshooting User's Guide Chapter 6 1 Setting your Macintosh & Installing the Driver 2. Setting Your Printer as the Default Printer ■ For Mac® OS X 10.1 to... Interface Cable Users 14 Connecting the Printer to Your PC and Installing the Driver For Network Interface Cable Users 16 ■ For Brother Peer-to-Peer Network Printer Users (LPR 16 Connecting the Printer to Your Network and Installing the Driver ■ For...
... Paper Tray 9 ■ Print a Test Page 10 Installing the Driver For USB Interface Cable Users 12 1. Table of the Printer 34 Options ...35 ■ Troubleshooting User's Guide Chapter 6 1 Setting your Macintosh & Installing the Driver 2. Setting Your Printer as the Default Printer ■ For Mac® OS X 10.1 to... Interface Cable Users 14 Connecting the Printer to Your PC and Installing the Driver For Network Interface Cable Users 16 ■ For Brother Peer-to-Peer Network Printer Users (LPR 16 Connecting the Printer to Your Network and Installing the Driver ■ For...
Quick Setup Guide - English
Page 8
...drivers and utilities for your printers, read by Screen Reader 'text-to learn about using your Brother printer. 5 Brother Solutions Center The Brother Solutions Center (http://solutions.brother.com) is a one-stop resource for all your product on the supplied CD-ROM: ...index_win.html and index_mac.html. For visually impaired users, we have prepared two HTML files on -line. Supplied CD-ROM You can be read the FAQs and troubleshooting...
...drivers and utilities for your printers, read by Screen Reader 'text-to learn about using your Brother printer. 5 Brother Solutions Center The Brother Solutions Center (http://solutions.brother.com) is a one-stop resource for all your product on the supplied CD-ROM: ...index_win.html and index_mac.html. For visually impaired users, we have prepared two HTML files on -line. Supplied CD-ROM You can be read the FAQs and troubleshooting...