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... Creating a New Configuration File 9-5 Registering the Conference Station with Cisco Unified Communications Manager 9-6 Symptom: Conference Station Unable to Obtain IP Address 9-6 Conference Station Resets Unexpectedly 9-7 Verifying Physical Connection 9-7 Identifying Intermittent Network Outages 9-7 ... 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi...
... Creating a New Configuration File 9-5 Registering the Conference Station with Cisco Unified Communications Manager 9-6 Symptom: Conference Station Unable to Obtain IP Address 9-6 Conference Station Resets Unexpectedly 9-7 Verifying Physical Connection 9-7 Identifying Intermittent Network Outages 9-7 ... 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi...
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... you restrict access, users can use 802.1X authentication to request and gain access to Cisco Unified Communications Manager Security Guide, "Troubleshooting chapter" See the "Resetting or Restoring the Conference Station" section on page 9-11 Overview of Supported Security Features Table... station supports. Related Topics • Understanding Security Profiles, page 1-9 • Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information about these features and about current security settings on a conference station, look at ...
... you restrict access, users can use 802.1X authentication to request and gain access to Cisco Unified Communications Manager Security Guide, "Troubleshooting chapter" See the "Resetting or Restoring the Conference Station" section on page 9-11 Overview of Supported Security Features Table... station supports. Related Topics • Understanding Security Profiles, page 1-9 • Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information about these features and about current security settings on a conference station, look at ...
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... at approximately 1/2 brightness, changes to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. In the case of a power failure or disruption, you make a change is made to Cisco Unified Communications Manager. In general, any... restored. Obtaining Additional Information about Power For related information about which image load the conference station should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-3 Related...
... at approximately 1/2 brightness, changes to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. In the case of a power failure or disruption, you make a change is made to Cisco Unified Communications Manager. In general, any... restored. Obtaining Additional Information about Power For related information about which image load the conference station should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-3 Related...
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... image stored in which it can proceed with the DHCP request for an IP address. 4. Using this case, the conference station will reset and attempt to the conference station. See the "Resolving Startup Problems" section on page 9-2. See the "Network Configuration Menu" section on...station queries the DHCP server to obtain one. Obtaining an IP address If the conference station is connected to the Cisco Unified Communications Manager Database, the conference station registration request will access the configuration file named SEPmac_address.cnf.xml, where ...
... image stored in which it can proceed with the DHCP request for an IP address. 4. Using this case, the conference station will reset and attempt to the conference station. See the "Resolving Startup Problems" section on page 9-2. See the "Network Configuration Menu" section on...station queries the DHCP server to obtain one. Obtaining an IP address If the conference station is connected to the Cisco Unified Communications Manager Database, the conference station registration request will access the configuration file named SEPmac_address.cnf.xml, where ...
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... enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. The conference station will interpret this sequence as **#**, which will reset the conference station. After you edit the value of the next letter. • To enter a period (for modification, an unlocked padlock icon appears on these...
... enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. The conference station will interpret this sequence as **#**, which will reset the conference station. After you edit the value of the next letter. • To enter a period (for modification, an unlocked padlock icon appears on these...
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... Information Screen" section on page 9-2 To display the Status menu, choose Applications > Settings > Status. B0 Cisco Unified IP Conference Station 7937G Administration Guide for the conference station. For more information, see the "Call Statistics Screen" section on the conference... firmware running on page 7-4. • Device Information-Displays device settings and related information for Cisco Unified Communications Manager 6.0 7-2 OL-11560-01 Rev. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to improper length. Note The Status...
... Information Screen" section on page 9-2 To display the Status menu, choose Applications > Settings > Status. B0 Cisco Unified IP Conference Station 7937G Administration Guide for the conference station. For more information, see the "Call Statistics Screen" section on the conference... firmware running on page 7-4. • Device Information-Displays device settings and related information for Cisco Unified Communications Manager 6.0 7-2 OL-11560-01 Rev. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to improper length. Note The Status...
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...; General Troubleshooting Tips, page 9-9 • Resetting or Restoring the Conference Station, page 9-11 • Using the Quality Report Tool, page 9-13 • Monitoring the Voice Quality of a conference station to assist with your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-...network. B0 9-1 9 C H A P T E R Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Conference Station 7937G or with troubleshooting.
...; General Troubleshooting Tips, page 9-9 • Resetting or Restoring the Conference Station, page 9-11 • Using the Quality Report Tool, page 9-13 • Monitoring the Voice Quality of a conference station to assist with your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-...network. B0 9-1 9 C H A P T E R Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Conference Station 7937G or with troubleshooting.
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...that the network port is active. - If you are using the external power supply, switch with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If you are using in the "Verifying the Conference Station Startup Process...receiving power: - If you are functional. - Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager To start up properly, perform a factory reset of power, and so on the switch, eliminating the patch panel connection in the office. 2. ...
...that the network port is active. - If you are using the external power supply, switch with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If you are using in the "Verifying the Conference Station Startup Process...receiving power: - If you are functional. - Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager To start up properly, perform a factory reset of power, and so on the switch, eliminating the patch panel connection in the office. 2. ...
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...with the voice network, you should investigate whether an existing problem is not rebooting. Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. Identifying Intermittent Network Outages Intermittent network outages affect ...data and voice traffic differently. However, voice traffic cannot recapture lost packets and verify that packets are received and transmitted. Verify that you should not reset on page 4-5 for Cisco...
...with the voice network, you should investigate whether an existing problem is not rebooting. Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. Identifying Intermittent Network Outages Intermittent network outages affect ...data and voice traffic differently. However, voice traffic cannot recapture lost packets and verify that packets are received and transmitted. Verify that you should not reset on page 4-5 for Cisco...
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...3 Step 4 Step 5 Step 6 Use the Erase softkey to reset conference station settings to their default values. From Cisco Unified Communications Manager Administration, choose System > Server to the conference station. From Cisco Unified Communications Manager Administration, choose Device > Phone to the correct IP... Verify that you have entered the correct settings. Cisco Unified IP Conference Station 7937G Administration Guide for details. B0 Eliminating DNS or Other Connectivity Errors If the conference station continues to reset, follow these steps to eliminate DNS or other ...
...3 Step 4 Step 5 Step 6 Use the Erase softkey to reset conference station settings to their default values. From Cisco Unified Communications Manager Administration, choose System > Server to the conference station. From Cisco Unified Communications Manager Administration, choose Device > Phone to the correct IP... Verify that you have entered the correct settings. Cisco Unified IP Conference Station 7937G Administration Guide for details. B0 Eliminating DNS or Other Connectivity Errors If the conference station continues to reset, follow these steps to eliminate DNS or other ...
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... the conference station and another device The RxSize and the TxSize statistics show the size of the interfering device. Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Poor voice quality when calling digital cell conference stations using G.729, calls between...
... the conference station and another device The RxSize and the TxSize statistics show the size of the interfering device. Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Poor voice quality when calling digital cell conference stations using G.729, calls between...
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... file or the term71.default.loads file and the files specified in that does not accept user input. 9-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 To perform a factory reset, press the Applications button, and then press **1. From the Settings menu, unlock conference...
... file or the term71.default.loads file and the files specified in that does not accept user input. 9-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0 To perform a factory reset, press the Applications button, and then press **1. From the Settings menu, unlock conference...
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... softkey templates 5-8 startup network settings 3-9 user features 5-9 web page access 8-2 connecting to the network 3-5, 3-6 IN-2 Cisco Unified IP Conference Station 7937G Administration Guide for 1-7 to 1-8 settings access 4-1 startup process 2-5 to 2-6, 3-8 supported networking protocols 1-4 technical specifications C-1 troubleshooting 9-1...pinging 9-2 ports 3-3 to 3-4 power guidelines for 2-2 providing power to 2-2 registering 2-7 registering with Cisco Unified Communications Manager 2-7, 2-8, 2-9 resetting 9-11 security features for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev.
... softkey templates 5-8 startup network settings 3-9 user features 5-9 web page access 8-2 connecting to the network 3-5, 3-6 IN-2 Cisco Unified IP Conference Station 7937G Administration Guide for 1-7 to 1-8 settings access 4-1 startup process 2-5 to 2-6, 3-8 supported networking protocols 1-4 technical specifications C-1 troubleshooting 9-1...pinging 9-2 ports 3-3 to 3-4 power guidelines for 2-2 providing power to 2-2 registering 2-7 registering with Cisco Unified Communications Manager 2-7, 2-8, 2-9 resetting 9-11 security features for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev.
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..., identifying 9-7 port, connecting to 3-5, 3-6 requirements, for installing 3-1 settings, for Cisco Unified Communications Manager 6.0 IN-5 See PoE power source causing phone to reset 9-9 description 2-2 effect on -hook 1-3, 5-5 operational VLAN ID 4-7 options, locking ...guidelines for powering conference station 2-3 maximum required from a switch 2-3 using PoE 2-2, 2-3, 3-4 Power over Ethernet. B0 Cisco Unified IP Conference Station 7937G Administration Guide for startup configuration 3-9 statistics 7-2 Network Configuration menu about 4-5 to 3-6 using external source 2-2, 2-3, 3-5 ...
..., identifying 9-7 port, connecting to 3-5, 3-6 requirements, for installing 3-1 settings, for Cisco Unified Communications Manager 6.0 IN-5 See PoE power source causing phone to reset 9-9 description 2-2 effect on -hook 1-3, 5-5 operational VLAN ID 4-7 options, locking ...guidelines for powering conference station 2-3 maximum required from a switch 2-3 using PoE 2-2, 2-3, 3-4 Power over Ethernet. B0 Cisco Unified IP Conference Station 7937G Administration Guide for startup configuration 3-9 statistics 7-2 Network Configuration menu about 4-5 to 3-6 using external source 2-2, 2-3, 3-5 ...
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...reset, factory 9-12 resetting basic 9-11 conference station 9-11 continuously 9-6, 9-7 methods 9-11 RingList.xml file format 6-2 ring setting feature 5-5 RTP 1-4, 1-5 S safety warnings 3-2 SCCP 1-4 Security Configuration menu about 4-12 options DSCP for call control 4-12 DSCP for configuration 4-12 DSCP for Cisco... 2-5 contacting Cisco Unified Communications Manager 2-6 loading stored conference station image 2-5 obtaining IP address 2-5 obtaining power 2-5 requesting configuration file 2-6 understanding 2-5 verifying 3-8 IN-6 Cisco Unified IP Conference Station 7937G Administration Guide ...
...reset, factory 9-12 resetting basic 9-11 conference station 9-11 continuously 9-6, 9-7 methods 9-11 RingList.xml file format 6-2 ring setting feature 5-5 RTP 1-4, 1-5 S safety warnings 3-2 SCCP 1-4 Security Configuration menu about 4-12 options DSCP for call control 4-12 DSCP for configuration 4-12 DSCP for Cisco... 2-5 contacting Cisco Unified Communications Manager 2-6 loading stored conference station image 2-5 obtaining IP address 2-5 obtaining power 2-5 requesting configuration file 2-6 understanding 2-5 verifying 3-8 IN-6 Cisco Unified IP Conference Station 7937G Administration Guide ...