Setup and Quick Reference Guide
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... 33 System Messages 38 Troubleshooting Software and Hardware Problems 39 Dell Diagnostics 40 Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49 Reinstalling Drivers and Utilities 50 Restoring Your Operating System 52 Using Microsoft...
... 33 System Messages 38 Troubleshooting Software and Hardware Problems 39 Dell Diagnostics 40 Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49 Reinstalling Drivers and Utilities 50 Restoring Your Operating System 52 Using Microsoft...
Setup and Quick Reference Guide
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... you print these procedures before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on page 44) and run the Dell Diagnostics before you begin . NOTE: The Dell Drivers and Utilities media is active. When to Use the Dell Diagnostics If you want to test displays ...in the system setup program and is optional and may not ship with your hard drive or from the Dell Drivers and Utilities media. 40 Troubleshooting Start the Dell Diagnostics from your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" ...
... you print these procedures before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on page 44) and run the Dell Diagnostics before you begin . NOTE: The Dell Drivers and Utilities media is active. When to Use the Dell Diagnostics If you want to test displays ...in the system setup program and is optional and may not ship with your hard drive or from the Dell Drivers and Utilities media. 40 Troubleshooting Start the Dell Diagnostics from your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" ...
Setup and Quick Reference Guide
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... steps change the boot sequence for your computer. then, shut down and restart the computer. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Troubleshooting 41 NOTE: If you see the...until you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on ...
... steps change the boot sequence for your computer. then, shut down and restart the computer. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Troubleshooting 41 NOTE: If you see the...until you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on ...
Setup and Quick Reference Guide
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... and close any open files or programs and shut down your computer through the Start menu. Accessing the Dell Support Utility Access the Dell Support Utility from the 46 Troubleshooting icon on the taskbar or from the Start button. See the software ...Dell Support, , icon on the taskbar or from the Start menu. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that the device drivers...
... and close any open files or programs and shut down your computer through the Start menu. Accessing the Dell Support Utility Access the Dell Support Utility from the 46 Troubleshooting icon on the taskbar or from the Start button. See the software ...Dell Support, , icon on the taskbar or from the Start menu. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that the device drivers...
Setup and Quick Reference Guide
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...the list to the device name, you may appear. otherwise, contact your problem and, if necessary, update the driver. 5 Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon. NOTE: The User Account Control window may need to ...reinstall the driver or install a new driver (see if any device has an exclamation point (a yellow circle with any device, identify whether the driver is next to see "Reinstalling Drivers and Utilities" on the computer, click Continue; Microsoft Windows...
...the list to the device name, you may appear. otherwise, contact your problem and, if necessary, update the driver. 5 Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon. NOTE: The User Account Control window may need to ...reinstall the driver or install a new driver (see if any device has an exclamation point (a yellow circle with any device, identify whether the driver is next to see "Reinstalling Drivers and Utilities" on the computer, click Continue; Microsoft Windows...
Setup and Quick Reference Guide
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...Manager. otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for Dell™ computers. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on the computer, click Continue; ...Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If you are an...
...Manager. otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for Dell™ computers. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on the computer, click Continue; ...Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If you are an...
Setup and Quick Reference Guide
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... ResourceCD has identified these components in your computer appears. Reinstalling Software 51 For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. If a particular driver is detecting hardware in the previous section: 1 Click the Windows Vista Start button , and right-click Computer...
... ResourceCD has identified these components in your computer appears. Reinstalling Software 51 For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. If a particular driver is detecting hardware in the previous section: 1 Click the Windows Vista Start button , and right-click Computer...
Setup and Quick Reference Guide
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...you received the computer. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in Windows Vista) returns your hard drive to which you are completely reversible. 52 Reinstalling Software Use ... your computer to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next. 8 Click Finish...
...you received the computer. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in Windows Vista) returns your hard drive to which you are completely reversible. 52 Reinstalling Software Use ... your computer to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next. 8 Click Finish...
Setup and Quick Reference Guide
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...Restore NOTE: Windows Vista does not disable System Restore; If possible, back up all data on the hard drive and removes any programs or drivers installed after you received your hard drive to the operating state it was in certain countries or on . Therefore, the steps below apply only... XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Use Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Any programs or files added since you reinstall Windows XP with less...
...Restore NOTE: Windows Vista does not disable System Restore; If possible, back up all data on the hard drive and removes any programs or drivers installed after you received your hard drive to the operating state it was in certain countries or on . Therefore, the steps below apply only... XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Use Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Any programs or files added since you reinstall Windows XP with less...
Setup and Quick Reference Guide
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... the system software to the factory condition, then click Next. See "Returning to proceed with a newly installed driver, first try using Windows Device Driver Rollback. The Dell Factory Image Restore welcome screen appears. 6 Click Next. Using the Operating System Media Before you Begin If you... with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to a Previous Device Driver Version" on as a local user. When the Dell logo appears, press several times to restart the computer. The Confirm Data Deletion screen appears. The restore process begins...
... the system software to the factory condition, then click Next. See "Returning to proceed with a newly installed driver, first try using Windows Device Driver Rollback. The Dell Factory Image Restore welcome screen appears. 6 Click Next. Using the Operating System Media Before you Begin If you... with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to a Previous Device Driver Version" on as a local user. When the Dell logo appears, press several times to restart the computer. The Confirm Data Deletion screen appears. The restore process begins...
Setup and Quick Reference Guide
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...the installation, back up , the computer boots according to the devices specified in before you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again. Reinstalling Windows The reinstallation process can take 1 ...media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. then, shut down your computer. After you reinstall...
...the installation, back up , the computer boots according to the devices specified in before you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again. Reinstalling Windows The reinstallation process can take 1 ...media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. then, shut down your computer. After you reinstall...
Setup and Quick Reference Guide
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... Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may not be available in certain ... about technical changes to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or • Drivers for technicians or experienced users. Some features or media may be included on your computer. • Use the Service Tag to identify...
... Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may not be available in certain ... about technical changes to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or • Drivers for technicians or experienced users. Some features or media may be included on your computer. • Use the Service Tag to identify...
Setup and Quick Reference Guide
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... service, 60 Technical Update Service, 46 Dell Diagnostics, 40 starting from the Drivers and Utilities media, 41 starting from your hard drive, 41 Dell Factory Image Restore, 55 Dell Technology Guide, 58 DellConnect, 60 diagnostics beep codes, 31 Dell, 40 documentation, 57 Dell Technology Guide, 58 Service Manual, 58 drivers, 49 Drivers and Utilities media, 57 identifying, 49...
... service, 60 Technical Update Service, 46 Dell Diagnostics, 40 starting from the Drivers and Utilities media, 41 starting from your hard drive, 41 Dell Factory Image Restore, 55 Dell Technology Guide, 58 DellConnect, 60 diagnostics beep codes, 31 Dell, 40 documentation, 57 Dell Technology Guide, 58 Service Manual, 58 drivers, 49 Drivers and Utilities media, 57 identifying, 49...
Setup and Quick Reference Guide
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... Settings Transfer Wizard, 17 finding information, 57 I Internet setting up, 16 M media drivers and utilities, 57 operating system, 57 memory troubleshooting, 43 N Notebook System Software, 57 O operating system Dell Factory Image Restore, 54 media, 55, 57 PC Restore, 54 reinstalling, 57 System Restore...to previous state, 52 R reinstalling drivers and utilities, 50 software, 49 S S.M.A.R.T, 39 Service Manual, 58 Service Tag, 57 setup Internet, 16 software problems, 45 reinstalling, 49 troubleshooting, 45-46 updates, 46 specifications, 21 support, 59 contacting Dell, 65 DellConnect, 60 68 Index
... Settings Transfer Wizard, 17 finding information, 57 I Internet setting up, 16 M media drivers and utilities, 57 operating system, 57 memory troubleshooting, 43 N Notebook System Software, 57 O operating system Dell Factory Image Restore, 54 media, 55, 57 PC Restore, 54 reinstalling, 57 System Restore...to previous state, 52 R reinstalling drivers and utilities, 50 software, 49 S S.M.A.R.T, 39 Service Manual, 58 Service Tag, 57 setup Internet, 16 software problems, 45 reinstalling, 49 troubleshooting, 45-46 updates, 46 specifications, 21 support, 59 contacting Dell, 65 DellConnect, 60 68 Index
Setup and Quick Reference Guide
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... Restore, 52 enabling, 54 T transferring information to a new computer, 17 troubleshooting, 31, 58 blue screen, 45 computer not responding, 44 Dell Diagnostics, 40 error messages, 33 memory, 43 power, 42 power light conditions, 42 power lights, 31 program crashes, 44 programs and Windows...tips, 42 W Windows License label, 58 Windows Vista Dell Factory Image Restore, 54-55 Device Driver Rollback, 50 Program Compatibility wizard, 45 reinstalling, 57 returning to a previous device driver version, 50 System Restore, 52 Windows XP Device Driver Rollback, 50 Files and Settings Transfer Wizard, 17 PC ...
... Restore, 52 enabling, 54 T transferring information to a new computer, 17 troubleshooting, 31, 58 blue screen, 45 computer not responding, 44 Dell Diagnostics, 40 error messages, 33 memory, 43 power, 42 power light conditions, 42 power lights, 31 program crashes, 44 programs and Windows...tips, 42 W Windows License label, 58 Windows Vista Dell Factory Image Restore, 54-55 Device Driver Rollback, 50 Program Compatibility wizard, 45 reinstalling, 57 returning to a previous device driver version, 50 System Restore, 52 Windows XP Device Driver Rollback, 50 Files and Settings Transfer Wizard, 17 PC ...
Service Manual
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... hard drive. Place the pin on one end of the bezel into the hole on or in Sleep state. Removing the 1.8" Hard Drive (E6400 ATG) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Do not remove... your computer. NOTICE: Hard drives are extremely fragile. NOTICE: Use firm and even pressure to the hard drive. 4. Install the operating system, drivers, and utilities for your computer, as needed. NOTICE: Hard drives are extremely fragile. Close the display and turn off your computer or at support...
... hard drive. Place the pin on one end of the bezel into the hole on or in Sleep state. Removing the 1.8" Hard Drive (E6400 ATG) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Do not remove... your computer. NOTICE: Hard drives are extremely fragile. NOTICE: Use firm and even pressure to the hard drive. 4. Install the operating system, drivers, and utilities for your computer, as needed. NOTICE: Hard drives are extremely fragile. Close the display and turn off your computer or at support...
Service Manual
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... housing of the bezel into the hard drive bay. 9. Place the pin on the hard drive carrier. 5. Install the operating system, drivers, and utilities for your computer at support.dell.com. Slide the tabs on the cover under the lip on one end of the hard drive if you begin any of...
... housing of the bezel into the hard drive bay. 9. Place the pin on the hard drive carrier. 5. Install the operating system, drivers, and utilities for your computer at support.dell.com. Slide the tabs on the cover under the lip on one end of the hard drive if you begin any of...
Service Manual
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...in place. 1 hard drive carrier 2 release latch 15. Push the release latch in After Working on Your Computer. 17. If your computer at support.dell.com. Slide the hard drive carrier into the modular bay. 14. Follow the procedures in to Contents Page For more information, see the Setup and... Quick Reference Guide that shipped with your computer has a security screw for your computer, as needed. Install the operating system, drivers, and utilities for the modular drive, replace the security screw. 16. 1 release latch 2 hard drive carrier 3 M2.5 x 5-mm screw 13.
...in place. 1 hard drive carrier 2 release latch 15. Push the release latch in After Working on Your Computer. 17. If your computer at support.dell.com. Slide the hard drive carrier into the modular bay. 14. Follow the procedures in to Contents Page For more information, see the Setup and... Quick Reference Guide that shipped with your computer has a security screw for your computer, as needed. Install the operating system, drivers, and utilities for the modular drive, replace the security screw. 16. 1 release latch 2 hard drive carrier 3 M2.5 x 5-mm screw 13.
Service Manual
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...hard drive. Ensure that the computer is connected to an electrical outlet that the device you can select Diagnostics from the Drivers and Utilities media provided with your computer or at startup to boot to resolve the incompatibility. ® ® Microsoft ... problem with your computer's configuration information, and ensure that is active. NOTE: The Drivers and Utilities media is connected to be working modem into your computer does not display a screen image, contact Dell Support. 1. System failed in this section, follow the remaining troubleshooting steps. ®...
...hard drive. Ensure that the computer is connected to an electrical outlet that the device you can select Diagnostics from the Drivers and Utilities media provided with your computer or at startup to boot to resolve the incompatibility. ® ® Microsoft ... problem with your computer's configuration information, and ensure that is active. NOTE: The Drivers and Utilities media is connected to be working modem into your computer does not display a screen image, contact Dell Support. 1. System failed in this section, follow the remaining troubleshooting steps. ®...
Service Manual
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...to the boot sequence specified in even intervals to continue." NOTE: If you see a message stating that you see Starting the Dell Diagnostics From the Drivers and Utilities Media). Press any key to open the Boot Device Menu. NOTE: It is recommended that you want to run ...the Dell Diagnostics from your Drivers and Utilities media (see a message stating that no diagnostics utility partition has been found , run a complete test on your computer and...
...to the boot sequence specified in even intervals to continue." NOTE: If you see a message stating that you see Starting the Dell Diagnostics From the Drivers and Utilities Media). Press any key to open the Boot Device Menu. NOTE: It is recommended that you want to run ...the Dell Diagnostics from your Drivers and Utilities media (see a message stating that no diagnostics utility partition has been found , run a complete test on your computer and...