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... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
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...You may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you ...fail to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the screen check box. 3 Click OK. NOTE: Certain mice may need to the USB port. FOR MORE INFORMATION: To learn more information. 2 On the Touch...
...You may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you ...fail to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the screen check box. 3 Click OK. NOTE: Certain mice may need to the USB port. FOR MORE INFORMATION: To learn more information. 2 On the Touch...
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This will be lost. NOTE: Unsaved data associated with a frozen blue screen. You may want to remove and replace the battery for a laptop computer to run Windows are using. See "Replacing a Battery" on . Only the basic files ... down the message. If an existing problem does not reappear when you start your computer, see: • Windows Help and Support: click Start or and Support → Help • "Maintenance Tasks (Enhance Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. HINT: If an error message...
This will be lost. NOTE: Unsaved data associated with a frozen blue screen. You may want to remove and replace the battery for a laptop computer to run Windows are using. See "Replacing a Battery" on . Only the basic files ... down the message. If an existing problem does not reappear when you start your computer, see: • Windows Help and Support: click Start or and Support → Help • "Maintenance Tasks (Enhance Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. HINT: If an error message...
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...accidentally delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) By deleting a program from your computer any way... When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. HINT: Simply deleting a program does not completely remove it automatically.
...accidentally delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) By deleting a program from your computer any way... When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. HINT: Simply deleting a program does not completely remove it automatically.
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... the Troubleshoot button to increase the resolution above a certain level. For help with specific problems, click the Troubleshoot button from the Settings tab. In pan mode, the entire screen cannot be displayed at the bottom of the desktop may not be visible. This action takes...an unsupported refresh rate. You may no longer be able to resolve specific display problems. Accessing the Video Card Control Features For additional features and settings, click Advanced. Only the recommended screen resolutions are listed. NOTE: As the resolution increases, icons and text appear ...
... the Troubleshoot button to increase the resolution above a certain level. For help with specific problems, click the Troubleshoot button from the Settings tab. In pan mode, the entire screen cannot be displayed at the bottom of the desktop may not be visible. This action takes...an unsupported refresh rate. You may no longer be able to resolve specific display problems. Accessing the Video Card Control Features For additional features and settings, click Advanced. Only the recommended screen resolutions are listed. NOTE: As the resolution increases, icons and text appear ...
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For more information, see the section of the screen. Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for user's guides and device guides. Getting Help for Video...computer, your computer may have a special video card control panel with extensive help information. You can find help from the TV and computer. Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video cable from...
For more information, see the section of the screen. Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for user's guides and device guides. Getting Help for Video...computer, your computer may have a special video card control panel with extensive help information. You can find help from the TV and computer. Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video cable from...
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..., and may help support personnel diagnose and fix the problem(s). 4 If an error message occurs in a program, see the program's documentation. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your Dell computer to the Windows Classic view. Troubleshooting 271 This ... or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the device is properly connected. 3 If an error message appears on the screen, write down the exact message....
..., and may help support personnel diagnose and fix the problem(s). 4 If an error message occurs in a program, see the program's documentation. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your Dell computer to the Windows Classic view. Troubleshooting 271 This ... or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the device is properly connected. 3 If an error message appears on the screen, write down the exact message....
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... information about power lights. Your desktop or laptop computer may need to diagnose and resolve problems on the screen and look for the message in the System Messages list or in conjunction with the power lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests...
... information about power lights. Your desktop or laptop computer may need to diagnose and resolve problems on the screen and look for the message in the System Messages list or in conjunction with the power lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests...
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...A I L U R E - AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE AND KEYBOARD ARE SECURELY ATTACHED TO CORRECT CONNECTORS. G A T E A 2 0 F A I L A B L E M E M O R Y - See "Lockups and Software Problems" on page 292. System Messages for External Keyboards" on page 308) to correct the configuration error. See "Lockups and Software... failure or keyboard cable loose (see "Working With Options on the System Setup Program Screen" on page 292). K E Y B O A R D F A I V E P R O B L E M . - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. MEMORY ADDRESS LINE FAILURE AT (ADDRESS),...
...A I L U R E - AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE AND KEYBOARD ARE SECURELY ATTACHED TO CORRECT CONNECTORS. G A T E A 2 0 F A I L A B L E M E M O R Y - See "Lockups and Software Problems" on page 292. System Messages for External Keyboards" on page 308) to correct the configuration error. See "Lockups and Software... failure or keyboard cable loose (see "Working With Options on the System Setup Program Screen" on page 292). K E Y B O A R D F A I V E P R O B L E M . - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. MEMORY ADDRESS LINE FAILURE AT (ADDRESS),...
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...), undock it. Start the Dell Diagnostics from your computer. NOTE: If the computer is connected to use the Dell Diagnostics If you experience a problem with your computer. For additional safety best practices information, see "Contacting Dell" in this section, follow ...Dell Diagnostics CAUTION: Before you begin . Starting the Dell Diagnostics on Dell™ computers. NOTICE: The Dell Diagnostics works only on Laptop Computers NOTE: If your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Starting the Dell...
...), undock it. Start the Dell Diagnostics from your computer. NOTE: If the computer is connected to use the Dell Diagnostics If you experience a problem with your computer. For additional safety best practices information, see "Contacting Dell" in this section, follow ...Dell Diagnostics CAUTION: Before you begin . Starting the Dell Diagnostics on Dell™ computers. NOTICE: The Dell Diagnostics works only on Laptop Computers NOTE: If your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Starting the Dell...
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... quick test of devices on your computer. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of each test screen. Performs a thorough check of the problem you want. Used to test a specific device or customize...menu below to run . This typically can take 10 to select tests based on page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the system. NOTE: Select Test System to be run a more thorough check of devices in...
... quick test of devices on your computer. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of each test screen. Performs a thorough check of the problem you want. Used to test a specific device or customize...menu below to run . This typically can take 10 to select tests based on page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the system. NOTE: Select Test System to be run a more thorough check of devices in...
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...return to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Troubleshooting 285 Describes the test and may not display the names of all the... indicate requirements for the selected device. Displays error conditions encountered, error codes, and the problem description. The application also provides you with options for your computer or all devices from the Dell Support Center icon on your computer such as drivers and downloads, training, tutorials, and...
...return to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Troubleshooting 285 Describes the test and may not display the names of all the... indicate requirements for the selected device. Displays error conditions encountered, error codes, and the problem description. The application also provides you with options for your computer or all devices from the Dell Support Center icon on your computer such as drivers and downloads, training, tutorials, and...
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...screen. • Ensure that the volume is turned up by clicking any boxes that are checked. Optical Drive Problems R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 281. Problems Writing to the optical. Optical Drive Problems... N D S U B W O O F E R - The optical drive must receive a steady stream of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Hard Drive Problems RUN CHECK DISK - Try closing all DVD titles work in the drive or the media. See "Windows Hardware Troubleshooter" on page 299...
...screen. • Ensure that the volume is turned up by clicking any boxes that are checked. Optical Drive Problems R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 281. Problems Writing to the optical. Optical Drive Problems... N D S U B W O O F E R - The optical drive must receive a steady stream of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Hard Drive Problems RUN CHECK DISK - Try closing all DVD titles work in the drive or the media. See "Windows Hardware Troubleshooter" on page 299...
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E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail ... is connected to an analog telephone jack only. The modem does not operate while it to continue the desired action. 4 Follow the instructions on the screen. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S - Troubleshooting 289 ...for a dial tone. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If you begin any of bad sectors and click Start. NOTE: If your administrator to...
E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail ... is connected to an analog telephone jack only. The modem does not operate while it to continue the desired action. 4 Follow the instructions on the screen. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S - Troubleshooting 289 ...for a dial tone. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If you begin any of bad sectors and click Start. NOTE: If your administrator to...
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... that you are using a line that is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If all commands receive responses, the modem is not available on the screen to identify and resolve modem problems. Modem Helper is operating properly. Windows XP 1 Click Start→ Control Panel→ Printers and...
... that you are using a line that is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If all commands receive responses, the modem is not available on the screen to identify and resolve modem problems. Modem Helper is operating properly. Windows XP 1 Click Start→ Control Panel→ Printers and...
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... I E E E 1 3 9 4 D E V I C E I S E N A B L E D I A - See "Working With Options on the System Setup Program Screen" on page 337). Troubleshooting 291 T H E D E V I C E I N - In some cases, you want to remove. 3 Click Uninstall. 4 See the program documentation for installation...dell.com/regulatory_compliance. CLOSE SOME PROGRAMS AND TRY A G A I S N O T R E A D Y - Close all windows and open the program that you may have to restart your computer. O P E R A T I B L E . d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - IEEE 1394 Device Problems...
... I E E E 1 3 9 4 D E V I C E I S E N A B L E D I A - See "Working With Options on the System Setup Program Screen" on page 337). Troubleshooting 291 T H E D E V I C E I N - In some cases, you want to remove. 3 Click Uninstall. 4 See the program documentation for installation...dell.com/regulatory_compliance. CLOSE SOME PROGRAMS AND TRY A G A I S N O T R E A D Y - Close all windows and open the program that you may have to restart your computer. O P E R A T I B L E . d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - IEEE 1394 Device Problems...
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...Dell" on your keyboard or moving your mouse, press and hold the power button for information. • Ensure that the program is compatible with the operating system installed on the screen. 3 A solid blue screen appears TU R N T H E C O M P U T E R O F F - For additional safety best practices information, see if that resolves the problem... Compliance Homepage at least 8 to get a response by pressing a key on page 337. Other Software Problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program...
...Dell" on your keyboard or moving your mouse, press and hold the power button for information. • Ensure that the program is compatible with the operating system installed on the screen. 3 A solid blue screen appears TU R N T H E C O M P U T E R O F F - For additional safety best practices information, see if that resolves the problem... Compliance Homepage at least 8 to get a response by pressing a key on page 337. Other Software Problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program...
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...up and that the sound is securely inserted into the headphone connector (see the documentation shipped with your screen. If the touch pad operates correctly, the mouse may be defective. Verify that the headphone cable is...PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell...
...up and that the sound is securely inserted into the headphone connector (see the documentation shipped with your screen. If the touch pad operates correctly, the mouse may be defective. Verify that the headphone cable is...PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell...
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... Monitor Problems CAUTION:...Ensure that the monitor is turned on. • If the power light is not necessary when installing additional graphics cards; The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is connected as a lamp. 302...L E T - Ensure that the monitor cable is connected to support.dell.com. however, the card is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see the monitor's documentation...
... Monitor Problems CAUTION:...Ensure that the monitor is turned on. • If the power light is not necessary when installing additional graphics cards; The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is connected as a lamp. 302...L E T - Ensure that the monitor cable is connected to support.dell.com. however, the card is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see the monitor's documentation...
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... storage area for Management) standard that allows networked computers that interprets and executes program instructions. Data and/or files you shut down your screen's horizontal lines are recharged (sometimes also referred to specific individuals. resolution - RFI - read -only - personal system/2 - redundant array... the refresh rate, the less video flicker can view but cannot edit or delete. radio frequency interference - ROM - If no problems are more likely to as memory, hard drives, and video. Sometimes the processor is lost when you can be configured and started...
... storage area for Management) standard that allows networked computers that interprets and executes program instructions. Data and/or files you shut down your screen's horizontal lines are recharged (sometimes also referred to specific individuals. resolution - RFI - read -only - personal system/2 - redundant array... the refresh rate, the less video flicker can view but cannot edit or delete. radio frequency interference - ROM - If no problems are more likely to as memory, hard drives, and video. Sometimes the processor is lost when you can be configured and started...
