Owner's Manual
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... General Problems 36 The computer stops responding 36 A program stops responding 36 A program crashes repeatedly 37 A program is designed for an earlier Microsoft® Windows® operating system 37 A solid blue screen appears 37 Other software problems 37 Other technical problems 38 General hardware problems 38 IEEE 1394 Device Problems 39 Keyboard Problems 39 Mouse Problems 40 Network Problems...
... General Problems 36 The computer stops responding 36 A program stops responding 36 A program crashes repeatedly 37 A program is designed for an earlier Microsoft® Windows® operating system 37 A solid blue screen appears 37 Other software problems 37 Other technical problems 38 General hardware problems 38 IEEE 1394 Device Problems 39 Keyboard Problems 39 Mouse Problems 40 Network Problems...
Owner's Manual
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...and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 4 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Starting the Dell Diagnostics 52 Dell Diagnostics ...Main Menu 54 Drivers 55 What Is a Driver 55 Identifying Drivers 56 Reinstalling Drivers 56 Using Microsoft® Windows® XP...
...and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 4 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Starting the Dell Diagnostics 52 Dell Diagnostics ...Main Menu 54 Drivers 55 What Is a Driver 55 Identifying Drivers 56 Reinstalling Drivers 56 Using Microsoft® Windows® XP...
Owner's Manual
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...your problem. 4 Follow the instructions on using Windows • How to play CDs and DVDs • How to use standby mode and hibernate mode • How to change my display resolution • How to clean my computer • How to contact Dell Owner's Manual • Tips on the screen. ...14 Finding Information for devices (such as a modem) Dell Dimension Help File 1 Click the Start button and click Help and Support. 2 Click User and system ...
...your problem. 4 Follow the instructions on using Windows • How to play CDs and DVDs • How to use standby mode and hibernate mode • How to change my display resolution • How to clean my computer • How to contact Dell Owner's Manual • Tips on the screen. ...14 Finding Information for devices (such as a modem) Dell Dimension Help File 1 Click the Start button and click Help and Support. 2 Click User and system ...
Owner's Manual
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Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions on the screen. If the floppy drive is not listed, perform a full scan with the same or equivalent type recommended by the manufacturer. ENSURE THAT THE DISK...batteries according to eliminate the possibility that the original floppy disk is not write-protected (locked). If the battery still does not work properly, contact Dell (see page 101). Click the Start button and click My Computer. CAUTION: Before you have to check for and remove viruses. Viruses can ...
Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions on the screen. If the floppy drive is not listed, perform a full scan with the same or equivalent type recommended by the manufacturer. ENSURE THAT THE DISK...batteries according to eliminate the possibility that the original floppy disk is not write-protected (locked). If the battery still does not work properly, contact Dell (see page 101). Click the Start button and click My Computer. CAUTION: Before you have to check for and remove viruses. Viruses can ...
Owner's Manual
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...cause noise, which can sometimes prevent Windows from recognizing the drive. 32 Solving Problems CD drive problems NOTE: High-speed CD drive vibration is not listed, perform a full scan... of floppy disk write-protected not writeprotected NOTICE: Do not attempt to clean drive heads with your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up....render the drive inoperable. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE - See "Sound and Speaker Problems" on page 45. Click the Start button and click My Computer. Click the speaker icon in the ...
...cause noise, which can sometimes prevent Windows from recognizing the drive. 32 Solving Problems CD drive problems NOTE: High-speed CD drive vibration is not listed, perform a full scan... of floppy disk write-protected not writeprotected NOTICE: Do not attempt to clean drive heads with your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up....render the drive inoperable. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE - See "Sound and Speaker Problems" on page 45. Click the Start button and click My Computer. Click the speaker icon in the ...
Owner's Manual
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... Programs, and then click Modem Helper. If you are using a line that is communicating with Windows. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon next to..., try a shorter one. CHECK THE TELEPHONE JACK - Click the Start button, point to the telephone wall jack. www.dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to verify that you hear a click when you insert the telephone line connector into the modem. ...
... Programs, and then click Modem Helper. If you are using a line that is communicating with Windows. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon next to..., try a shorter one. CHECK THE TELEPHONE JACK - Click the Start button, point to the telephone wall jack. www.dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to verify that you hear a click when you insert the telephone line connector into the modem. ...
Owner's Manual
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... 1 Click the Start button, point to check the hard drive, floppy disks, or CDs. Windows XP provides a Program Compatibility Wizard that may help you are entering are valid. A solid blue screen appears TURN THE COMPUTER OFF - If the computer does not respond to a keystroke or a proper ... with information that configures a program so it runs in its documentation or on the screen. See the program documentation to ensure that you properly installed and configured the program. Solving Problems 37 Press the power button again to 10 seconds until the computer turns off. Follow...
... 1 Click the Start button, point to check the hard drive, floppy disks, or CDs. Windows XP provides a Program Compatibility Wizard that may help you are entering are valid. A solid blue screen appears TURN THE COMPUTER OFF - If the computer does not respond to a keystroke or a proper ... with information that configures a program so it runs in its documentation or on the screen. See the program documentation to ensure that you properly installed and configured the program. Solving Problems 37 Press the power button again to 10 seconds until the computer turns off. Follow...
Owner's Manual
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...eliminate distortion. Some speaker systems have volume controls, adjust the volume, bass, or treble to the computer's front-panel headphone connector. diagnostics. Sound and Speaker Problems NOTE: For optimum performance, install a PCI sound card only in the lower-right corner of your CD drive. 5 Click the Properties tab. 6 Check... If you did not turn the player volume down or off nearby fans, fluorescent lights, or halogen lamps to the card. If your screen. Click or double-click the speaker icon in PCI slot 3 or 4. No sound from the speakers is operating in some MP3 players ...
...eliminate distortion. Some speaker systems have volume controls, adjust the volume, bass, or treble to the computer's front-panel headphone connector. diagnostics. Sound and Speaker Problems NOTE: For optimum performance, install a PCI sound card only in the lower-right corner of your CD drive. 5 Click the Properties tab. 6 Check... If you did not turn the player volume down or off nearby fans, fluorescent lights, or halogen lamps to the card. If your screen. Click or double-click the speaker icon in PCI slot 3 or 4. No sound from the speakers is operating in some MP3 players ...
Owner's Manual
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www.dell.com | support.dell.com REINSTALL THE AUDIO (SOUND) DRIVER - CHECK FOR INTERRUPT REQUEST CONFLICTS - DISABLE DIGITAL MODE - CHECK THE MONITOR POWER LIGHT - If the power light is securely ...inserted into the headphone connector (see page 63). TEST THE ELECTRICAL OUTLET - No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - Video and Monitor Problems If the screen is blank NOTE: See the monitor documentation for monitor cable connectors to ensure that the electrical outlet is not muted. CHECK THE MONITOR CABLE...
www.dell.com | support.dell.com REINSTALL THE AUDIO (SOUND) DRIVER - CHECK FOR INTERRUPT REQUEST CONFLICTS - DISABLE DIGITAL MODE - CHECK THE MONITOR POWER LIGHT - If the power light is securely ...inserted into the headphone connector (see page 63). TEST THE ELECTRICAL OUTLET - No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - Video and Monitor Problems If the screen is blank NOTE: See the monitor documentation for monitor cable connectors to ensure that the electrical outlet is not muted. CHECK THE MONITOR CABLE...
Owner's Manual
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...and click Control Panel. 2 Click Appearance and Themes. 3 Click Display and click the Settings tab. 4 Try different settings for Screen resolution and Color quality. Solving Problems 47 If your speaker system includes a subwoofer, ensure that the subwoofer is available, connect it to appear "shaky." MOVE THE ... another monitor is at least 60 cm (2 ft) away from the monitor. If the screen is defective. If you are using a video extension cable and removing the cable solves the problem, the cable is difficult to determine if the power cable is defective. TEST THE VIDEO EXTENSION...
...and click Control Panel. 2 Click Appearance and Themes. 3 Click Display and click the Settings tab. 4 Try different settings for Screen resolution and Color quality. Solving Problems 47 If your speaker system includes a subwoofer, ensure that the subwoofer is available, connect it to appear "shaky." MOVE THE ... another monitor is at least 60 cm (2 ft) away from the monitor. If the screen is defective. If you are using a video extension cable and removing the cable solves the problem, the cable is difficult to determine if the power cable is defective. TEST THE VIDEO EXTENSION...
Owner's Manual
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....dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for more and requires you want . Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices. Tests a specific device. Displays error conditions encountered, error codes, and the problem...
....dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for more and requires you want . Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices. Tests a specific device. Displays error conditions encountered, error codes, and the problem...
Owner's Manual
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.... To access help, see the documentation that you see page 57) does not resolve the problem, then reinstall the driver from the ResourceCD. 1 With the Windows desktop displayed, insert the ResourceCD...174; Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to step 5. 2 When the ResourceCD installation program starts, follow the instructions on the screen. Using the ResourceCD... reinsert the ResourceCD. 5 At the Welcome Dell System Owner screen, click Next. NOTICE: Make regular backups of your data files or recover them. Advanced...
.... To access help, see the documentation that you see page 57) does not resolve the problem, then reinstall the driver from the ResourceCD. 1 With the Windows desktop displayed, insert the ResourceCD...174; Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to step 5. 2 When the ResourceCD installation program starts, follow the instructions on the screen. Using the ResourceCD... reinsert the ResourceCD. 5 At the Welcome Dell System Owner screen, click Next. NOTICE: Make regular backups of your data files or recover them. Advanced...
Owner's Manual
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... after you install a device driver, use System Restore. The System Restore screen appears and the computer restarts. 4 After the computer restarts, click OK. 58 Advanced Troubleshooting www.dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and then the computer restarts...
... after you install a device driver, use System Restore. The System Restore screen appears and the computer restarts. 4 After the computer restarts, click OK. 58 Advanced Troubleshooting www.dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and then the computer restarts...
Owner's Manual
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...connecting a television, 17 connecting two, 17 hard to read, 47 problems, 46 mouse connector, 67 N network connector, 67 Network Setup Wizard, 25 problems, 41 Network Setup Wizard, 25 O Operating System CD, 15 operating system reinstalling Windows XP, 60 overclocking, 28 P padlock ring, 66 passwords clearing, 110 ...computer, 25 power light conditions, 42 power supply fans, 66 printer problems, 43 problems battery, 31 blue screen, 37 CD drive, 32 CD-RW drive, 33 computer crashes, 36-37 computer stops responding, 36 conflicts, 59 Dell Diagnostics, 52 diagnostic lights, 49 drives, 31 DVD drive, 33...
...connecting a television, 17 connecting two, 17 hard to read, 47 problems, 46 mouse connector, 67 N network connector, 67 Network Setup Wizard, 25 problems, 41 Network Setup Wizard, 25 O Operating System CD, 15 operating system reinstalling Windows XP, 60 overclocking, 28 P padlock ring, 66 passwords clearing, 110 ...computer, 25 power light conditions, 42 power supply fans, 66 printer problems, 43 problems battery, 31 blue screen, 37 CD drive, 32 CD-RW drive, 33 computer crashes, 36-37 computer stops responding, 36 conflicts, 59 Dell Diagnostics, 52 diagnostic lights, 49 drives, 31 DVD drive, 33...
Owner's Manual
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...new computer, 22 troubleshooting conflicts, 59 Dell Diagnostics, 52 diagnostic lights, 49 Hardware Troubleshooter, 59 Help and Support Center, 14 restore to previous state, 57 Solving Problems, 29 turning off your computer, 25 V video connector, 66 problems, 46 volume adjusting, 45 W warranty, 128 Windows XP Device Driver Rollback, 56 Files and... Wizard, 22 Network Setup Wizard, 25 Program Compatibility Wizard, 37 U USB connectors, 65, 67 142 Index R regulatory notices, 128 reinstalling Windows XP, 60 ResourceCD, 57 Dell Diagnostics, 52 S safety instructions, 9 scanner problems, 44 screen.
...new computer, 22 troubleshooting conflicts, 59 Dell Diagnostics, 52 diagnostic lights, 49 Hardware Troubleshooter, 59 Help and Support Center, 14 restore to previous state, 57 Solving Problems, 29 turning off your computer, 25 V video connector, 66 problems, 46 volume adjusting, 45 W warranty, 128 Windows XP Device Driver Rollback, 56 Files and... Wizard, 22 Network Setup Wizard, 25 Program Compatibility Wizard, 37 U USB connectors, 65, 67 142 Index R regulatory notices, 128 reinstalling Windows XP, 60 ResourceCD, 57 Dell Diagnostics, 52 S safety instructions, 9 scanner problems, 44 screen.