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... Windows Server and New Storage System 7-60 Using Windows DMP 7-64 Appendix A Customer Support Overview of Detecting and Resolving Problems A-2 Troubleshooting the Problem A-3 Before Calling the Customer Support Center A-4 Documenting the Problem A-5 Reporting a New Problem A-6 Sending Problem Documentation A-7 vi EMC Installation Roadmap for Windows 7-57 Required Host Software Revisions 7-57 Prerequisites 7-58 Documentation...
... Windows Server and New Storage System 7-60 Using Windows DMP 7-64 Appendix A Customer Support Overview of Detecting and Resolving Problems A-2 Troubleshooting the Problem A-3 Before Calling the Customer Support Center A-4 Documenting the Problem A-5 Reporting a New Problem A-6 Sending Problem Documentation A-7 vi EMC Installation Roadmap for Windows 7-57 Required Host Software Revisions 7-57 Prerequisites 7-58 Documentation...
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..., and provides essential questions that is important, but not hazard-related. ! Conventions Used in This Guide EMC uses the following conventions for a Tru64 UNIX server. A note presents information that you should answer before contacting the EMC Customer Support Center. Preface Organization Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Appendix A Installation checklist for an...
..., and provides essential questions that is important, but not hazard-related. ! Conventions Used in This Guide EMC uses the following conventions for a Tru64 UNIX server. A note presents information that you should answer before contacting the EMC Customer Support Center. Preface Organization Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Appendix A Installation checklist for an...
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... After you log in, select Support > Document Library and find the documents you have a valid EMC service contract, contact EMC Customer Service at: United States: (800) 782-4362 (SVC-4EMC) Canada: (800) 543-4782 (543-4SVC) Worldwide: (508) 497-7901 Follow the voice ...menu prompts to select Poll All Storage Systems on the EMC Powerlink™ website. For example, Operations > Poll All Storage Systems tells you to ...
... After you log in, select Support > Document Library and find the documents you have a valid EMC service contract, contact EMC Customer Service at: United States: (800) 782-4362 (SVC-4EMC) Canada: (800) 543-4782 (543-4SVC) Worldwide: (508) 497-7901 Follow the voice ...menu prompts to select Poll All Storage Systems on the EMC Powerlink™ website. For example, Operations > Poll All Storage Systems tells you to ...
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... Storage Systems Preface Sales and Customer Service Contacts Your Comments For the list of EMC sales locations, please access the EMC home page at: http://www.EMC.com/contact/ For additional information on the EMC products and services available to customers and partners, refer to the EMC Powerlink™ website: http://powerlink.EMC.com Your suggestions will help...
... Storage Systems Preface Sales and Customer Service Contacts Your Comments For the list of EMC sales locations, please access the EMC home page at: http://www.EMC.com/contact/ For additional information on the EMC products and services available to customers and partners, refer to the EMC Powerlink™ website: http://powerlink.EMC.com Your suggestions will help...
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...to that HBA. Use the following PowerPath command to verify that PowerPath sees all the paths to the LUNs: powermt display dev=all class=clariion If PowerPath cannot see all the paths, verify that • you registered your PowerPath license key if you have one • the OptionsSupported... the LUNs, save the PowerPath configuration with the following command: powermt save The PowerPath configuration is saved in the following file: /etc/powermt.custom 18 Server Test PowerPath with a license key If you have a PowerPath license key PowerPath product Note If your PowerPath license key is not ...
...to that HBA. Use the following PowerPath command to verify that PowerPath sees all the paths to the LUNs: powermt display dev=all class=clariion If PowerPath cannot see all the paths, verify that • you registered your PowerPath license key if you have one • the OptionsSupported... the LUNs, save the PowerPath configuration with the following command: powermt save The PowerPath configuration is saved in the following file: /etc/powermt.custom 18 Server Test PowerPath with a license key If you have a PowerPath license key PowerPath product Note If your PowerPath license key is not ...
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...the test. ❑ Choose one available LUN to receive I/O for the test. 2-24 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems Navisphere Manager administrator's guide and online...all the paths to the LUNs with the following PowerPath command: powermt display dev=all class=clariion PowerPath product guide ❑ If PowerPath can see all the path ❑ If PowerPath ... following file: The PowerPath configuration is saved in the following file: /etc/powermt.custom /etc/powermt.custom 19 Server Test PowerPath with a license key If you have a PowerPath license key...
...the test. ❑ Choose one available LUN to receive I/O for the test. 2-24 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems Navisphere Manager administrator's guide and online...all the paths to the LUNs with the following PowerPath command: powermt display dev=all class=clariion PowerPath product guide ❑ If PowerPath can see all the path ❑ If PowerPath ... following file: The PowerPath configuration is saved in the following file: /etc/powermt.custom /etc/powermt.custom 19 Server Test PowerPath with a license key If you have a PowerPath license key...
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...guide restricted to basic failover. ❑ View the LUNs available to the server using the following PowerPath command: powermt display dev=all class=clariion ❑ Choose one available LUN to receive I/O for the test. ❑ View the paths to the chosen LUN using the following PowerPath...LUNs, save the PowerPath configuration with the following command: powermt save The PowerPath configuration is saved in the following file: /etc/powermt.custom 19 Server Test PowerPath with a license key If you have a PowerPath license key PowerPath product Note If your PowerPath license key is...
...guide restricted to basic failover. ❑ View the LUNs available to the server using the following PowerPath command: powermt display dev=all class=clariion ❑ Choose one available LUN to receive I/O for the test. ❑ View the paths to the chosen LUN using the following PowerPath...LUNs, save the PowerPath configuration with the following command: powermt save The PowerPath configuration is saved in the following file: /etc/powermt.custom 19 Server Test PowerPath with a license key If you have a PowerPath license key PowerPath product Note If your PowerPath license key is...
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...which indicates that guide PowerPath sees the paths to the LUNs: powermt display dev=all class=clariion powermt display dev=all the path to the LUNs, save the PowerPath to the LUNs, ... following file: The PowerPath configuration is logged in the following file: /etc/powermt.custom /etc/powermt.custom 10 Server ❑ Cable any additional HBA ports to ❑ Cable any additional... PowerPath command to verify that the HBA port is saved in to the switch port. 2-40 EMC Installation Roadmap for the switch port connected to each switch port connected to SP ports. For ...
...which indicates that guide PowerPath sees the paths to the LUNs: powermt display dev=all class=clariion powermt display dev=all the path to the LUNs, save the PowerPath to the LUNs, ... following file: The PowerPath configuration is logged in the following file: /etc/powermt.custom /etc/powermt.custom 10 Server ❑ Cable any additional HBA ports to ❑ Cable any additional... PowerPath command to verify that the HBA port is saved in to the switch port. 2-40 EMC Installation Roadmap for the switch port connected to each switch port connected to SP ports. For ...
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...the server using the following PowerPath command: ❑ powermt display dev=all class=clariion ❑ View the LUNs available to the server using the following PowerPath command: powermt display dev=all class=clariion PowerPath product guide ❑ Choose one available LUN to receive I/O for the ...test. ❑ View the paths to the chosen LUN ❑ View the paths to the chosen LUN using the following PowerPath using the following file: /etc/powermt.custom /etc/powermt.custom ...
...the server using the following PowerPath command: ❑ powermt display dev=all class=clariion ❑ View the LUNs available to the server using the following PowerPath command: powermt display dev=all class=clariion PowerPath product guide ❑ Choose one available LUN to receive I/O for the ...test. ❑ View the paths to the chosen LUN ❑ View the paths to the chosen LUN using the following PowerPath using the following file: /etc/powermt.custom /etc/powermt.custom ...
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This appendix covers the following topics: ◆ Overview of Detecting and Resolving Problems A-2 ◆ Troubleshooting the Problem A-3 ◆ Before Calling the Customer Support Center A-4 ◆ Documenting the Problem A-5 ◆ Reporting a New Problem A-6 ◆ Sending Problem Documentation A-7 Customer Support A-1 nvisible Body Tag A Customer Support This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center.
This appendix covers the following topics: ◆ Overview of Detecting and Resolving Problems A-2 ◆ Troubleshooting the Problem A-3 ◆ Before Calling the Customer Support Center A-4 ◆ Documenting the Problem A-5 ◆ Reporting a New Problem A-6 ◆ Sending Problem Documentation A-7 Customer Support A-1 nvisible Body Tag A Customer Support This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center.
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... that the Problem is Software Related Call will be Directed to an EMC Software Support Engineer Problem is Tracked and Managed to resolve customer problems with its software products (Figure A-1). EMC uses the following process to Resolution Figure A-1 Problem Detection and Resolution Process A-2 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
... that the Problem is Software Related Call will be Directed to an EMC Software Support Engineer Problem is Tracked and Managed to resolve customer problems with its software products (Figure A-1). EMC uses the following process to Resolution Figure A-1 Problem Detection and Resolution Process A-2 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
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For additional information on EMC products and services available to customers and partners, refer to the EMC Powerlink website at one of the following numbers: United States: (800) 782-4362 (SVC-4EMC) Canada: (800) 543-4782 (543-4SVC) Worldwide:...Please perform the relevant diagnostic steps before you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at : http://powerlink.EMC.com Troubleshooting the Problem A-3 Run some test cases to the problem and describe them in writing. 3. If you...
For additional information on EMC products and services available to customers and partners, refer to the EMC Powerlink website at one of the following numbers: United States: (800) 782-4362 (SVC-4EMC) Canada: (800) 543-4782 (543-4SVC) Worldwide:...Please perform the relevant diagnostic steps before you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at : http://powerlink.EMC.com Troubleshooting the Problem A-3 Run some test cases to the problem and describe them in writing. 3. If you...
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Customer Support Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name ❑ Your phone number ❑ For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative A-4 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
Customer Support Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name ❑ Your phone number ❑ For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative A-4 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
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Customer Support Documenting the Problem If the EMC Customer Support Center requests information regarding the problem, please document it completely, making sure to include the following information: ❑ Your company name and address ❑ Your name ❑ Your telephone number ❑ The importance of the problem, so that it can be assigned a priority level To expedite the processing of your support request, you can photocopy this list and include it with the package. Documenting the Problem A-5
Customer Support Documenting the Problem If the EMC Customer Support Center requests information regarding the problem, please document it completely, making sure to include the following information: ❑ Your company name and address ❑ Your name ❑ Your telephone number ❑ The importance of the problem, so that it can be assigned a priority level To expedite the processing of your support request, you can photocopy this list and include it with the package. Documenting the Problem A-5
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Customer Support Reporting a New Problem For a new problem, please provide the following information: ❑ Release level of the software that you are running ❑ Software installation ... the error occurred ❑ Results from tests that you have run ❑ Other related system output ❑ Other information that may help solve the problem A-6 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
Customer Support Reporting a New Problem For a new problem, please provide the following information: ❑ Release level of the software that you are running ❑ Software installation ... the error occurred ❑ Results from tests that you have run ❑ Other related system output ❑ Other information that may help solve the problem A-6 EMC Installation Roadmap for CX-Series and FC-Series Storage Systems
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mail to the following methods to the EMC Customer Support Center: ◆ E-mail ◆ FTP ◆ U.S. Customer Support Sending Problem Documentation Use one of the problem to send documentation of the following address: EMC Customer Support Center 171 South Street Hopkinton, MA 01748-9103 If the problem was assigned a number or a specific support representative, please include that information in the address as well. Sending Problem Documentation A-7
mail to the following methods to the EMC Customer Support Center: ◆ E-mail ◆ FTP ◆ U.S. Customer Support Sending Problem Documentation Use one of the problem to send documentation of the following address: EMC Customer Support Center 171 South Street Hopkinton, MA 01748-9103 If the problem was assigned a number or a specific support representative, please include that information in the address as well. Sending Problem Documentation A-7