Service Manual
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... problems with Media Loading 1Ć7 What can I do if the Printer has problems with the Cutter 1Ć7 What can I do if the Bail Mechanism Fails 1Ć8 What is an EEROM error 1Ć8 2 System Error Codes Important Information on Troubleshooting Error Codes 2Ć2 System Error codes 2Ć4 3 User Messages User Messages 3Ć2 HP DesignJet 430, 450C and 455CA Printers Contents iii
... problems with Media Loading 1Ć7 What can I do if the Printer has problems with the Cutter 1Ć7 What can I do if the Bail Mechanism Fails 1Ć8 What is an EEROM error 1Ć8 2 System Error Codes Important Information on Troubleshooting Error Codes 2Ć2 System Error codes 2Ć4 3 User Messages User Messages 3Ć2 HP DesignJet 430, 450C and 455CA Printers Contents iii
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System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-3 System Error codes The following pages contain the possible error codes and the instructions necessary to solve the problem. 1 SETUP 2 FORM FEED 3 REPRINT 4 CANCEL STATUS D GROUP E F READY ALIGN MEDIA LOAD MEDIA ERROR K GROUP L M CARTRIDGES DATA MEDIA A FAST B NORMAL C BEST G PAPER H FILM I COATED J GLOSSY N ROLL O SHEET 5 PRINT QUALITY 6 MEDIA TYPE 7 MEDIA SOURCE LED Symbols: Off...
System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-3 System Error codes The following pages contain the possible error codes and the instructions necessary to solve the problem. 1 SETUP 2 FORM FEED 3 REPRINT 4 CANCEL STATUS D GROUP E F READY ALIGN MEDIA LOAD MEDIA ERROR K GROUP L M CARTRIDGES DATA MEDIA A FAST B NORMAL C BEST G PAPER H FILM I COATED J GLOSSY N ROLL O SHEET 5 PRINT QUALITY 6 MEDIA TYPE 7 MEDIA SOURCE LED Symbols: Off...
Service Manual
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... below to troubleshoot. D Dirty carriage flex circuit. D Faulty carriage. D Faulty electronics module. 2-4 HP DesignJet 430, 450C and 455CA Printers System Error Codes D RAM SIMM badly connected. D Faulty or badly connected trailing cable. Error Codes for the HP DesignJet 430, 450C and 455CA Printers D K E L F M A G N B H O C I J Steady KLM Cartridges + Data + Media: An error which will require a Service Engineer to find information on the subcode. D K E L F M A G N B H O C I J Steady...
... below to troubleshoot. D Dirty carriage flex circuit. D Faulty carriage. D Faulty electronics module. 2-4 HP DesignJet 430, 450C and 455CA Printers System Error Codes D RAM SIMM badly connected. D Faulty or badly connected trailing cable. Error Codes for the HP DesignJet 430, 450C and 455CA Printers D K E L F M A G N B H O C I J Steady KLM Cartridges + Data + Media: An error which will require a Service Engineer to find information on the subcode. D K E L F M A G N B H O C I J Steady...
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.... D Faulty Electronics Module. D Check the Capping Position in XĆaxis. Possible causes: D Obstacle or friction in the Service Station. If the quality is good. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-5 D Faulty media motor, or motor cable pinched. Refer to Chapter 7 for the current plot. D K E L F M A G N B H O C I J Steady DFK Ready + Load...
.... D Faulty Electronics Module. D Check the Capping Position in XĆaxis. Possible causes: D Obstacle or friction in the Service Station. If the quality is good. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-5 D Faulty media motor, or motor cable pinched. Refer to Chapter 7 for the current plot. D K E L F M A G N B H O C I J Steady DFK Ready + Load...
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... bail. (It is the carriage that tests to help troubleshoot. D Are cartridges correctly aligned? Note conditions and actions before error occurred. D K E L F M A G N B H O C I J Steady DEFM Ready + Align Media + Load Media + Media: Error in report. 2-6 HP DesignJet 430, 450C and 455CA Printers System Error Codes Include setup sheet and service configuration plot in bailĆlift mechanism. D Use the bail cycle test to...
... bail. (It is the carriage that tests to help troubleshoot. D Are cartridges correctly aligned? Note conditions and actions before error occurred. D K E L F M A G N B H O C I J Steady DEFM Ready + Align Media + Load Media + Media: Error in report. 2-6 HP DesignJet 430, 450C and 455CA Printers System Error Codes Include setup sheet and service configuration plot in bailĆlift mechanism. D Use the bail cycle test to...
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...badly connected trailing cable. D Faulty YĆmotor. D If this error remains, report the problem to the bad contacts of the connector. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-7 Check that the carriage sensor lights just over the white mark on... the mark encoder is dirty or missing. Probably due to your HP Response Center. D K E L F M A G N B H O C I J Steady DFL Ready + Load Media + Data...
...badly connected trailing cable. D Faulty YĆmotor. D If this error remains, report the problem to the bad contacts of the connector. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-7 Check that the carriage sensor lights just over the white mark on... the mark encoder is dirty or missing. Probably due to your HP Response Center. D K E L F M A G N B H O C I J Steady DFL Ready + Load Media + Data...
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...Media + Cartridges + Data: Problems when initializing the carriage. After the accuracy calibration is done, all the calibrations again and see if the error remains. Before trying to replace the electronics module try clearing the EEROM and perform all other parameters. Refer to page 4Ć27 in order to Chapter 5). 2-8 HP DesignJet 430, 450C and 455CA Printers... System Error Codes Possible causes: D Switch the Printer OFF and ON again and see if that it has been installed ...
...Media + Cartridges + Data: Problems when initializing the carriage. After the accuracy calibration is done, all the calibrations again and see if the error remains. Before trying to replace the electronics module try clearing the EEROM and perform all other parameters. Refer to page 4Ć27 in order to Chapter 5). 2-8 HP DesignJet 430, 450C and 455CA Printers... System Error Codes Possible causes: D Switch the Printer OFF and ON again and see if that it has been installed ...
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... working correctly, the internal resistance of the motor driver may be binding. D K E L F M A G N B H O C I J Steady FK Load Media + Cartridges: Electronics Module Failure. D Faulty RAM SIMM. Check for problems with the Cutter Assembly. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-9 D Ensure that the encoder strip is causing excessive friction in the voltage between the motor contacts...
... working correctly, the internal resistance of the motor driver may be binding. D K E L F M A G N B H O C I J Steady FK Load Media + Cartridges: Electronics Module Failure. D Faulty RAM SIMM. Check for problems with the Cutter Assembly. System Error Codes HP DesignJet 430, 450C and 455CA Printers 2-9 D Ensure that the encoder strip is causing excessive friction in the voltage between the motor contacts...
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... 8Ć8. D Dirty or incorrect media. D K E L F M A G N B H O C I J Steady DFM Ready + Load Media + Media: Error in YĆaxis encoder quadrature. D Faulty or badly connected trailing cable. Possible causes: D Incorrect routing of the motor cables. Possible causes: D Damaged or broken encoder strip. Possible causes: D Faulty Cartridges. D Faulty Carriage Assembly. D Faulty Electronics Module. 2-10 HP DesignJet 430, 450C and 455CA Printers System Error Codes
... 8Ć8. D Dirty or incorrect media. D K E L F M A G N B H O C I J Steady DFM Ready + Load Media + Media: Error in YĆaxis encoder quadrature. D Faulty or badly connected trailing cable. Possible causes: D Incorrect routing of the motor cables. Possible causes: D Damaged or broken encoder strip. Possible causes: D Faulty Cartridges. D Faulty Carriage Assembly. D Faulty Electronics Module. 2-10 HP DesignJet 430, 450C and 455CA Printers System Error Codes
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...Error group 3: Print quality group 4: Media type group 5: Media source group This light is not relevant. In order to understand the meaning. You will therefore find this is ON and FLASHING. This light is the relevant light. No lights Lights All lights off . 3-2 HP DesignJet 430, 450C and 455CA Printers... User Messages The fifteen lights on , you to understand the meaning of each combination of the error. They tell you the printer's current status and, if there is an error, the nature of lights, you...
...Error group 3: Print quality group 4: Media type group 5: Media source group This light is not relevant. In order to understand the meaning. You will therefore find this is ON and FLASHING. This light is the relevant light. No lights Lights All lights off . 3-2 HP DesignJet 430, 450C and 455CA Printers... User Messages The fifteen lights on , you to understand the meaning of each combination of the error. They tell you the printer's current status and, if there is an error, the nature of lights, you...
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... print cartridge of the wrong type for this printer. Or: it again. Or: the media lever is an invalid size. Error Group Lights CARTRIDGES Explanation and Action Either: one of the color or black print cartridges is called "Process document"...error message: some drivers, for DATA the printer's memory. For information on loading media. Or: the cover is open when the printer is a problem with your printer, allow you loaded is too large for example the Microsoft Windows driver supplied with the serial interface. Lower the cover. 3-4 HP DesignJet 430, 450C and 455CA Printers...
... print cartridge of the wrong type for this printer. Or: it again. Or: the media lever is an invalid size. Error Group Lights CARTRIDGES Explanation and Action Either: one of the color or black print cartridges is called "Process document"...error message: some drivers, for DATA the printer's memory. For information on loading media. Or: the cover is open when the printer is a problem with your printer, allow you loaded is too large for example the Microsoft Windows driver supplied with the serial interface. Lower the cover. 3-4 HP DesignJet 430, 450C and 455CA Printers...
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...Ćpanel LEDs. If a failure occurs, an error is indicated on that has failed. Introduction This chapter explains how to use the builtĆin Service Tests (Diagnostics) and what to accept media. 4-2 HP DesignJet 430, 450C and 455CA Printers Service Tests If possible, always perform a Service Test... tests and mechanical initialization sequences whenever the user switches the Printer on. Does not eject roll media if loaded. 13 Checks the media sensor. 14 Sets the Printer to do if the tests fail. PowerĆOn The Printers automatically perform a series of the drive roller. 12 Ejects...
...Ćpanel LEDs. If a failure occurs, an error is indicated on that has failed. Introduction This chapter explains how to use the builtĆin Service Tests (Diagnostics) and what to accept media. 4-2 HP DesignJet 430, 450C and 455CA Printers Service Tests If possible, always perform a Service Test... tests and mechanical initialization sequences whenever the user switches the Printer on. Does not eject roll media if loaded. 13 Checks the media sensor. 14 Sets the Printer to do if the tests fail. PowerĆOn The Printers automatically perform a series of the drive roller. 12 Ejects...
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...Sensors Test. IF THE CARRIAGE IS MOVING IT WILL NOT STOP IF THE COVER IS OPENED. To exit a test, press the Cancel and Media Source keys (some tests may take a short while before exiting). This failure means that do not need a complete initialization of the tests... BE VERY CAREFUL NOT TO PUT YOUR HANDS INSIDE. Reprint SERVICE MODE 1 + 4-6 HP DesignJet 430, 450C and 455CA Printers Service Tests THE COVER SENSOR IS DISABLED WHEN IN SERVICE MODE 1. This means if there is a system error in service mode 1 send test information to perform a test. If you are continuously ...
...Sensors Test. IF THE CARRIAGE IS MOVING IT WILL NOT STOP IF THE COVER IS OPENED. To exit a test, press the Cancel and Media Source keys (some tests may take a short while before exiting). This failure means that do not need a complete initialization of the tests... BE VERY CAREFUL NOT TO PUT YOUR HANDS INSIDE. Reprint SERVICE MODE 1 + 4-6 HP DesignJet 430, 450C and 455CA Printers Service Tests THE COVER SENSOR IS DISABLED WHEN IN SERVICE MODE 1. This means if there is a system error in service mode 1 send test information to perform a test. If you are continuously ...
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... and then lowered. 3 The test repeats the number of cycles as defined in Service Mode 2. If a system error prevents you from entering into Service Mode 2, you press the Cancel and Media Source keys. 4 If the test passes, the Best LED (LED C) will move out of the Service Station...Bail Test in the EEROM, unless you may try replacing the following component: 1 BailĆlift mechanism ' page 8Ć28. 4-8 HP DesignJet 430, 450C and 455CA Printers Service Tests Bail Cycle Test This tests the operation of the bail system, Service Station and the YĆaxis by engaging and disengaging the...
... and then lowered. 3 The test repeats the number of cycles as defined in Service Mode 2. If a system error prevents you from entering into Service Mode 2, you press the Cancel and Media Source keys. 4 If the test passes, the Best LED (LED C) will move out of the Service Station...Bail Test in the EEROM, unless you may try replacing the following component: 1 BailĆlift mechanism ' page 8Ć28. 4-8 HP DesignJet 430, 450C and 455CA Printers Service Tests Bail Cycle Test This tests the operation of the bail system, Service Station and the YĆaxis by engaging and disengaging the...
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... If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-10 The test is continued on y-axis test 6 The test ...press CarriageĆAxis Test (Reprint Key). 3 The test will fail. HP DesignJet 430, 450C and 455CA Printers Service Tests This Service Mode does not include carriageĆaxis initialization. If...Printer when the test begins, and the test will start to side over the drive roller. 4 If the test passes, the Fast LED (LED A) will light up after the first cycle. Y-AXIS TEST Test Mode Y-axis cycle: 26.67 speed and 0 pwm Test Mode Error...
... If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-10 The test is continued on y-axis test 6 The test ...press CarriageĆAxis Test (Reprint Key). 3 The test will fail. HP DesignJet 430, 450C and 455CA Printers Service Tests This Service Mode does not include carriageĆaxis initialization. If...Printer when the test begins, and the test will start to side over the drive roller. 4 If the test passes, the Fast LED (LED A) will light up after the first cycle. Y-AXIS TEST Test Mode Y-axis cycle: 26.67 speed and 0 pwm Test Mode Error...
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HP DesignJet 430, 450C and 455CA Printers Service Tests If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-16 The test is continued on the next page. X-AXIS TEST Test Mode X-Axis Cycle: 79 pwm Test Mode X-Axis Cycle: 115 pwm...Cycle: 127 pwm Test Mode Error: 1 on X-axis test 5 The test continuously repeats itself until you will start and the drive roller rotates in steps, each equivalent to one swath advance. 3 If the test passes, the Glossy LED (LED J) will see output similar to the following : 3. - MediaĆAxis (XĆAxis) ...
HP DesignJet 430, 450C and 455CA Printers Service Tests If you are viewing information via the serial port, you press the Cancel and Media Source keys. 4-16 The test is continued on the next page. X-AXIS TEST Test Mode X-Axis Cycle: 79 pwm Test Mode X-Axis Cycle: 115 pwm...Cycle: 127 pwm Test Mode Error: 1 on X-axis test 5 The test continuously repeats itself until you will start and the drive roller rotates in steps, each equivalent to one swath advance. 3 If the test passes, the Glossy LED (LED J) will see output similar to the following : 3. - MediaĆAxis (XĆAxis) ...
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... for the LEDs in the Error Group, will need a complete initialization of the Printer. Entering Service Mode 2 1 While holding the Media Source key down, switch the printer ON. 2 Once the the LEDs begin to flash. + Media Source SERVICE MODE 2 4-22 HP DesignJet 430, 450C and 455CA Printers Service Tests To exit Service ... as in service mode 2 DO NOT send test information to check the results. This means if there is a system error in order to the printer's serial port. Service Mode 2 Service Mode 2 contains tests that have been selected. The tests in normal user mode....
... for the LEDs in the Error Group, will need a complete initialization of the Printer. Entering Service Mode 2 1 While holding the Media Source key down, switch the printer ON. 2 Once the the LEDs begin to flash. + Media Source SERVICE MODE 2 4-22 HP DesignJet 430, 450C and 455CA Printers Service Tests To exit Service ... as in service mode 2 DO NOT send test information to check the results. This means if there is a system error in order to the printer's serial port. Service Mode 2 Service Mode 2 contains tests that have been selected. The tests in normal user mode....
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... will appear on the service configuration plot. Service Tests HP DesignJet 430, 450C and 455CA Printers 4-25 The maximum PWM of the test, you must print the Service Configuration Plot (Print Quality and Media Type keys). 4 If the test fails, an error code will change in both axis will be slight movements... in the EEROM. 3 To view the results of both axis. Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: ...
... will appear on the service configuration plot. Service Tests HP DesignJet 430, 450C and 455CA Printers 4-25 The maximum PWM of the test, you must print the Service Configuration Plot (Print Quality and Media Type keys). 4 If the test fails, an error code will change in both axis will be slight movements... in the EEROM. 3 To view the results of both axis. Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: ...
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...2 (the first two pins on the next page. The instructions are continued on the right) of the media motor encoder connector (ENC X). Service Tests HP DesignJet 430, 450C and 455CA Printers 4-27 It is very rare that these situations will light up as follows: 1 Remove the rightĆ...262;11. 2 Disconnect the media motor encoder cable from the main PCA (connector ENC X). 3 Turn the Printer ON while holding the Reprint key down. 4 Press the Media Source and Media Type keys together to exit the deconfiguration mode. D The Printer shows an unconfigured model ID system error (Steady EKL).
...2 (the first two pins on the next page. The instructions are continued on the right) of the media motor encoder connector (ENC X). Service Tests HP DesignJet 430, 450C and 455CA Printers 4-27 It is very rare that these situations will light up as follows: 1 Remove the rightĆ...262;11. 2 Disconnect the media motor encoder cable from the main PCA (connector ENC X). 3 Turn the Printer ON while holding the Reprint key down. 4 Press the Media Source and Media Type keys together to exit the deconfiguration mode. D The Printer shows an unconfigured model ID system error (Steady EKL).
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...as a DesignJet 430, 450C or 455CA. 8 Configure the Printer with the correct model ID as a DesignJet 430 (Monochrome)Printer, hold the Media Source key down and press the two Color Configuration (Print Quality + Media Type) keys at the same time. If the Printer is still incorrectly configured then Error Code ...at the same time. If the Printer is no indication that it was successful. If the Printer is to be configured as follows: Only one opportunity is given to perform this procedure and there is to Chapter 5). 4-28 HP DesignJet 430, 450C and 455CA Printers Service Tests
...as a DesignJet 430, 450C or 455CA. 8 Configure the Printer with the correct model ID as a DesignJet 430 (Monochrome)Printer, hold the Media Source key down and press the two Color Configuration (Print Quality + Media Type) keys at the same time. If the Printer is still incorrectly configured then Error Code ...at the same time. If the Printer is no indication that it was successful. If the Printer is to be configured as follows: Only one opportunity is given to perform this procedure and there is to Chapter 5). 4-28 HP DesignJet 430, 450C and 455CA Printers Service Tests