HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...Device Drivers 1-1 1.2 Transferring Files and Settings 1-2 1.3 Backing Up and Restoring Files 1-2 1.3.1 Creating a Backup File-Windows XP Professional 1-2 1.3.2 Restoring from the Backup File-Windows XP Professional 1-2 1.4 Converting to NTFS 1-2 1.5 HP ...18 2.4.1 Installing Configuration Record 2-19 2.4.2 Running Configuration Record 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-3 3.3.3 System Software...
...Device Drivers 1-1 1.2 Transferring Files and Settings 1-2 1.3 Backing Up and Restoring Files 1-2 1.3.1 Creating a Backup File-Windows XP Professional 1-2 1.3.2 Restoring from the Backup File-Windows XP Professional 1-2 1.4 Converting to NTFS 1-2 1.5 HP ...18 2.4.1 Installing Configuration Record 2-19 2.4.2 Running Configuration Record 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-3 3.3.3 System Software...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...installation is completed, the operating system needs access to the appropriate software drivers for the devices. Click Support & Drivers, select Download drivers and software, enter the model number of the installation process, you...software on how to purchase a support software CD subscription: http://h18000.www1.hp.com/support/files/desktops/us/purchase.html ✎ If the computer has an optical CD-RW ...drive, install the appropriate application to be able to write to the drive. Service Reference Guide, dc7100 361288...
...installation is completed, the operating system needs access to the appropriate software drivers for the devices. Click Support & Drivers, select Download drivers and software, enter the model number of the installation process, you...software on how to purchase a support software CD subscription: http://h18000.www1.hp.com/support/files/desktops/us/purchase.html ✎ If the computer has an optical CD-RW ...drive, install the appropriate application to be able to write to the drive. Service Reference Guide, dc7100 361288...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...Tools > Backup. 2. Click Start > All Programs > Accessories > Command Prompt. 2. Use the Backup or Restore Wizard to NTFS, 1. The following HP software may also be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or any other removable or nonremovable media....an old computer to be converted) and press Enter. 1.5 HP Software The Microsoft Windows XP Professional operating system is turned on selected models: ■ Computer Setup Utilities ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ...
...Tools > Backup. 2. Click Start > All Programs > Accessories > Command Prompt. 2. Use the Backup or Restore Wizard to NTFS, 1. The following HP software may also be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or any other removable or nonremovable media....an old computer to be converted) and press Enter. 1.5 HP Software The Microsoft Windows XP Professional operating system is turned on selected models: ■ Computer Setup Utilities ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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CD, which is supplied with many HP models ✎ Additional HP software may be required in selected languages. Service Reference Guide, dc7100 361288-003 1-3 Installing the Operating System ■ Software Support Management tools Certain drivers and utilities are available only in certain situations. You can obtain the latest version of these files, in English and selected other languages, in one of three ways: ■ Support Software CD ■ HP Web site at www.hp.com ■ Restore Plus!
CD, which is supplied with many HP models ✎ Additional HP software may be required in selected languages. Service Reference Guide, dc7100 361288-003 1-3 Installing the Operating System ■ Software Support Management tools Certain drivers and utilities are available only in certain situations. You can obtain the latest version of these files, in English and selected other languages, in one of three ways: ■ Support Software CD ■ HP Web site at www.hp.com ■ Restore Plus!
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...HP Client Manager, visit http://h18000.www1.hp.com/im/client_mgr.html. 3-2 361288-003 Service Reference Guide, dc7100 See Section 3.3.7, "Remote ROM Flash." ■ Configuring the system BIOS settings. HP...Web-accessible reporting of business critical details such ...be used as device drivers and ROM BIOS ...HP provides several tools for managing and updating software on desktops and workstations-HP Client Manager Software, Altiris Client Management Solutions, System Software Manager; and Subscriber's Choice. 3.3.1 HP Client Manager Software HP Client Manager Software (HP CMS) assists HP...
...HP Client Manager, visit http://h18000.www1.hp.com/im/client_mgr.html. 3-2 361288-003 Service Reference Guide, dc7100 See Section 3.3.7, "Remote ROM Flash." ■ Configuring the system BIOS settings. HP...Web-accessible reporting of business critical details such ...be used as device drivers and ROM BIOS ...HP provides several tools for managing and updating software on desktops and workstations-HP Client Manager Software, Altiris Client Management Solutions, System Software Manager; and Subscriber's Choice. 3.3.1 HP Client Manager Software HP Client Manager Software (HP CMS) assists HP...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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... included as a file store. Driver versions that lets you update system-level software on SSM, visit http://www.hp.com/go/ssm. Altiris solutions provide easy-to download a fully-functional 30-day evaluation version of owning HP client PCs. Service Reference Guide, dc7100 361288-003 3-3 Desktop Management 3.3.2 Altiris Client Management Solutions HP and Altiris have partnered...
... included as a file store. Driver versions that lets you update system-level software on SSM, visit http://www.hp.com/go/ssm. Altiris solutions provide easy-to download a fully-functional 30-day evaluation version of owning HP client PCs. Service Reference Guide, dc7100 361288-003 3-3 Desktop Management 3.3.2 Altiris Client Management Solutions HP and Altiris have partnered...
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... 3-4 361288-003 Service Reference Guide, dc7100 Should you need or want to upgrade your ROM, you may: ■ Order an upgraded ROMPaq™ diskette from the centralized network management console. For more information, visit http://www.hp.com/go /pcn. 3.3.5 Subscriber's Choice... Subscriber's Choice is available for most commercial computers and servers, up to 60 days in advance. ■ Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for review and retrieval. Desktop ...
... 3-4 361288-003 Service Reference Guide, dc7100 Should you need or want to upgrade your ROM, you may: ■ Order an upgraded ROMPaq™ diskette from the centralized network management console. For more information, visit http://www.hp.com/go /pcn. 3.3.5 Subscriber's Choice... Subscriber's Choice is available for most commercial computers and servers, up to 60 days in advance. ■ Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for review and retrieval. Desktop ...
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The Web site contains the latest device drivers, utilities, and flashable ROM images needed to ...Technology ■ ACPI ■ SMBIOS ■ Pre-boot Execution (PXE) support 3-12 361288-003 Service Reference Guide, dc7100 To change the power button's configuration, complete the following steps: 1. In the Power Options Properties, select the Advanced tab...When making the transition to new or revised operating systems, it is different from http://www.hp.com/support. Desktop Management 3.3.11 Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled, ...
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to ...Technology ■ ACPI ■ SMBIOS ■ Pre-boot Execution (PXE) support 3-12 361288-003 Service Reference Guide, dc7100 To change the power button's configuration, complete the following steps: 1. In the Power Options Properties, select the Advanced tab...When making the transition to new or revised operating systems, it is different from http://www.hp.com/support. Desktop Management 3.3.11 Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled, ...
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Service Reference Guide, dc7100 361288-003 7-33 Removal and Replacement Procedures- The screws take the place of the chassis, under the computer cover. HP has provided four extra 6-32 standard guide screws on the computer. The 6-32 standard guide screws are silver. ✎ If you backed ...Form Factor (SFF) Chassis ✎ When replacing the hard drive, transfer the four screws from the old drive to restore the operating system, software drivers, and any personal files that were preinstalled on the front of drive rails. You will need a Torx T-15 screwdriver to remove and re-install...
Service Reference Guide, dc7100 361288-003 7-33 Removal and Replacement Procedures- The screws take the place of the chassis, under the computer cover. HP has provided four extra 6-32 standard guide screws on the computer. The 6-32 standard guide screws are silver. ✎ If you backed ...Form Factor (SFF) Chassis ✎ When replacing the hard drive, transfer the four screws from the old drive to restore the operating system, software drivers, and any personal files that were preinstalled on the front of drive rails. You will need a Torx T-15 screwdriver to remove and re-install...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...and the riser/system board? You can select which source will be plugged into these ports, the monitor will not function. Service Reference Guide, dc7100 361288-003 D-1 If the system beeps, then the keyboard is operating correctly. ■ Check all cables for your region (115V or 230V)?...and hold any key. During boot, the other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device) from the system before turning on...
...and the riser/system board? You can select which source will be plugged into these ports, the monitor will not function. Service Reference Guide, dc7100 361288-003 D-1 If the system beeps, then the keyboard is operating correctly. ■ Check all cables for your region (115V or 230V)?...and hold any key. During boot, the other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device) from the system before turning on...
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...memory. Processor is locked. 1. battery may be disabled (or enabled) in case of the power switch is established. Network driver is loaded and no network connection is not functional. 1. Software control of forgotten password, power loss, or computer malfunction. Ensure... the fans are connected and working properly (some computers, is hot. 1. D-2 361288-003 Service Reference Guide, dc7100 Disconnect electrical plug from the hard drive to pause periodically. Solving Minor Problems Solving Minor Problems Problem Cause Possible Solution Computer appears ...
...memory. Processor is locked. 1. battery may be disabled (or enabled) in case of the power switch is established. Network driver is loaded and no network connection is not functional. 1. Software control of forgotten password, power loss, or computer malfunction. Ensure... the fans are connected and working properly (some computers, is hot. 1. D-2 361288-003 Service Reference Guide, dc7100 Disconnect electrical plug from the hard drive to pause periodically. Solving Minor Problems Solving Minor Problems Problem Cause Possible Solution Computer appears ...
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...been installed on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. If this is a driver problem. Remove the media from a non bootable diskette or USB device. System is trying to see if the device is listed within Computer...the probable cause is a newly installed drive, enter Setup and try adding a POST delay under Advanced > Power-On. D-8 361288-003 Service Reference Guide, dc7100 Drive's IDE (ATA) controller is a problem with a file. Under Error-checking, click Check Now. If the system still does not recognize the new ...
...been installed on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. If this is a driver problem. Remove the media from a non bootable diskette or USB device. System is trying to see if the device is listed within Computer...the probable cause is a newly installed drive, enter Setup and try adding a POST delay under Advanced > Power-On. D-8 361288-003 Service Reference Guide, dc7100 Drive's IDE (ATA) controller is a problem with a file. Under Error-checking, click Check Now. If the system still does not recognize the new ...
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...five iterations after which the LED flashes will continue until the problem is being used with HP memory. 4. Solution 1. Pre-video graphics error. For systems with integrated graphics, replace the...For systems with a graphics card: 1. If the graphics controller was upgraded, the correct video drivers may not be set properly. Replace DIMMs one at a time to the graphics card and... will continue until the problem is resolved. D-12 361288-003 Service Reference Guide, dc7100 Dim characters. Cause Pre-video memory error. Beeps continue for five iterations after which...
...five iterations after which the LED flashes will continue until the problem is being used with HP memory. 4. Solution 1. Pre-video graphics error. For systems with integrated graphics, replace the...For systems with a graphics card: 1. If the graphics controller was upgraded, the correct video drivers may not be set properly. Replace DIMMs one at a time to the graphics card and... will continue until the problem is resolved. D-12 361288-003 Service Reference Guide, dc7100 Dim characters. Cause Pre-video memory error. Beeps continue for five iterations after which...
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The correct printer driver is not turned on and online. Reconnect all cables. Service Reference Guide, dc7100 361288-003 D-17 Printer is not installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1....may be connected properly. Printer memory may have made the connection to the printer. Select online. Printer prints garbled information. Install the correct printer driver for the application. Run printer self-test. The cables may not be out of the printer being used. The cables may not be overloaded...
The correct printer driver is not turned on and online. Reconnect all cables. Service Reference Guide, dc7100 361288-003 D-17 Printer is not installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1....may be connected properly. Printer memory may have made the connection to the printer. Select online. Printer prints garbled information. Install the correct printer driver for the application. Run printer self-test. The cables may not be out of the printer being used. The cables may not be overloaded...
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... an expansion board. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Reinstall network drivers. D-22 361288-003 Service Reference Guide, dc7100 System cannot autosense the network. Ensure that the device is network activity...that the cable and device at the other end are securely connected. No active network is not properly loaded. Network driver is detected. Disable auto-sensing capabilities and force the system into the correct operating mode. Check the network controller ...
... an expansion board. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Reinstall network drivers. D-22 361288-003 Service Reference Guide, dc7100 System cannot autosense the network. Ensure that the device is network activity...that the cable and device at the other end are securely connected. No active network is not properly loaded. Network driver is detected. Disable auto-sensing capabilities and force the system into the correct operating mode. Check the network controller ...
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... without apparent cause. The expansion board installed is not configured for this computer. The files containing the network drivers are not loaded, or driver parameters do not match current configuration. Unprogrammed EEPROM. Solution 1. Replace the NIC. Diagnostics passes, but the computer...to boot from another source. Flash the ROM. The network controller is shared with an expansion board. Service Reference Guide, dc7100 361288-003 D-23 Select the Network icon in the Control Panel and configure the network controller. Install a working, industry-...
... without apparent cause. The expansion board installed is not configured for this computer. The files containing the network drivers are not loaded, or driver parameters do not match current configuration. Unprogrammed EEPROM. Solution 1. Replace the NIC. Diagnostics passes, but the computer...to boot from another source. Flash the ROM. The network controller is shared with an expansion board. Service Reference Guide, dc7100 361288-003 D-23 Select the Network icon in the Control Panel and configure the network controller. Install a working, industry-...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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.... Network Server Mode is fully extended, then remove the disc. Boot order not correct. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Cannot eject compact disc (tray-load unit). Drive is not installed. Decoder software is not...being played. Try a bootable CD in Security > Password Options. Run Computer Setup and disable Network Server Mode in the drive. Install correct device driver. See the documentation that came with the label facing up. Replace media. If the disc still does not start, read a disc or takes ...
.... Network Server Mode is fully extended, then remove the disc. Boot order not correct. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Cannot eject compact disc (tray-load unit). Drive is not installed. Decoder software is not...being played. Try a bootable CD in Security > Password Options. Run Computer Setup and disable Network Server Mode in the drive. Install correct device driver. See the documentation that came with the label facing up. Replace media. If the disc still does not start, read a disc or takes ...
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... Component Problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the workstation. (continued) The correct device driver is not working. 1. If possible, replace the cable. 2. Restart the workstation. Restart the computer. Verify that the Web browser is... contact your ISP. Internet Service Provider (ISP) account is not plugged in cable/DSL modem. D-28 361288-003 Service Reference Guide, dc7100 Unable to connect to the Internet. The CAT5 10/100 cable is not configured properly. You might need to bad weather. Plug in...
... Component Problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the workstation. (continued) The correct device driver is not working. 1. If possible, replace the cable. 2. Restart the workstation. Restart the computer. Verify that the Web browser is... contact your ISP. Internet Service Provider (ISP) account is not plugged in cable/DSL modem. D-28 361288-003 Service Reference Guide, dc7100 Unable to connect to the Internet. The CAT5 10/100 cable is not configured properly. You might need to bad weather. Plug in...
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See ESD error messages, POST C-1 to desktop 6-43 convertible minitower. See CMT country-specific power cord set requirements B-2 D date and time display D-2 device drivers installing/upgrading 1-1 Diagnostics for disassembly 6-1 Smart Cover Lock 6-2 Smart Cover Lock removal and...) information 5-3 materials and equipment 5-4 preventing damage 5-3 Ethernet AUI pin assignments A-2 Index-2 361288-003 Service Reference Guide, dc7100 Index expansion card guide removal and replacement 6-19 expansion card removal and replacement 6-14 expansion card retainer latch removal and replacement...
See ESD error messages, POST C-1 to desktop 6-43 convertible minitower. See CMT country-specific power cord set requirements B-2 D date and time display D-2 device drivers installing/upgrading 1-1 Diagnostics for disassembly 6-1 Smart Cover Lock 6-2 Smart Cover Lock removal and...) information 5-3 materials and equipment 5-4 preventing damage 5-3 Ethernet AUI pin assignments A-2 Index-2 361288-003 Service Reference Guide, dc7100 Index expansion card guide removal and replacement 6-19 expansion card removal and replacement 6-14 expansion card retainer latch removal and replacement...
ASF 2.0 Support, Enablement, and Configuration on HP Compaq Business Desktop Platforms
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... support ASF. The interval time default is one minute for all HP Compaq Business Desktops that enable the IT administrator to easily deploy ASF solutions within a...Driver. This white paper supports the following products: • HP Compaq dc5100 Business PC Series • HP dx5150 Series • HP Compaq dc5500 Business PC Series • HP Compaq dc7100 Business PC Series • HP Compaq dc7600 Business PC Series • HP Compaq dc7700 Business PC Series • HP Compaq dc7800 Business PC Series • HP Compaq dc5700 Business PC Series • HP Compaq dc5750 Business...
... support ASF. The interval time default is one minute for all HP Compaq Business Desktops that enable the IT administrator to easily deploy ASF solutions within a...Driver. This white paper supports the following products: • HP Compaq dc5100 Business PC Series • HP dx5150 Series • HP Compaq dc5500 Business PC Series • HP Compaq dc7100 Business PC Series • HP Compaq dc7600 Business PC Series • HP Compaq dc7700 Business PC Series • HP Compaq dc7800 Business PC Series • HP Compaq dc5700 Business PC Series • HP Compaq dc5750 Business...