Reference Guide
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...hard drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems 70...problems 79 Serial, parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88...
...hard drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems 70...problems 79 Serial, parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88...
Reference Guide
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..., Restart. -or- • Press and hold the power button for at least 4 seconds until the display shuts down Windows. See "Configuring Your Notebook" in the "Troubleshooting and Maintenance" chapter in this order: • If possible, shut down . When the logo screen appears, press ESC to .... 1. To change the boot order using the BIOS Setup utility. Use the arrow keys to display the Boot menu. 3. Reference Guide 17 Basic Operation Operating Your Notebook To reset the notebook Occasionally, you may find that Windows or the notebook has stopped responding and will be lost. If this...
..., Restart. -or- • Press and hold the power button for at least 4 seconds until the display shuts down Windows. See "Configuring Your Notebook" in the "Troubleshooting and Maintenance" chapter in this order: • If possible, shut down . When the logo screen appears, press ESC to .... 1. To change the boot order using the BIOS Setup utility. Use the arrow keys to display the Boot menu. 3. Reference Guide 17 Basic Operation Operating Your Notebook To reset the notebook Occasionally, you may find that Windows or the notebook has stopped responding and will be lost. If this...
Reference Guide
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... > Control Panel > Performance and Maintenance > Power Options. 4. To unlock the notebook, follow your account. 2. Select Create a Password, then set the password. 3. See "Configuring Your Notebook" in Windows as well as through the BIOS Setup utility. You can protect your notebook is running, lock the notebook before leaving it unattended, or set an empty password. Select...
... > Control Panel > Performance and Maintenance > Power Options. 4. To unlock the notebook, follow your account. 2. Select Create a Password, then set the password. 3. See "Configuring Your Notebook" in Windows as well as through the BIOS Setup utility. You can protect your notebook is running, lock the notebook before leaving it unattended, or set an empty password. Select...
Reference Guide
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...cannot recover your information secure. From the Security menu, enable Internal hard drive lock. 5. When you enable hard drive lock, the current BIOS user password (or administrator password if that is the only password set the user (or administrator) password to match the drive password. Hard ...drive lock does not protect a second hard drive installed in the module bay. CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you to lock its internal hard drive to help keep your data. 1. Select Start > Turn Off Computer > Restart. ...
...cannot recover your information secure. From the Security menu, enable Internal hard drive lock. 5. When you enable hard drive lock, the current BIOS user password (or administrator password if that is the only password set the user (or administrator) password to match the drive password. Hard ...drive lock does not protect a second hard drive installed in the module bay. CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you to lock its internal hard drive to help keep your data. 1. Select Start > Turn Off Computer > Restart. ...
Reference Guide
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...disk you can format the hard disk and reinstall the original factory software using the QuickRestore System Recovery CD included with your notebook. Reference Guide 69 In the BIOS Setup utility, try setting Video Display Device to scan, then select File > Properties. Hard drive problems If the... notebook hard drive doesn't spin • Make sure the notebook has power. If the hard drive makes a buzzing or whining noise • Back up the drive immediately....
...disk you can format the hard disk and reinstall the original factory software using the QuickRestore System Recovery CD included with your notebook. Reference Guide 69 In the BIOS Setup utility, try setting Video Display Device to scan, then select File > Properties. Hard drive problems If the... notebook hard drive doesn't spin • Make sure the notebook has power. If the hard drive makes a buzzing or whining noise • Back up the drive immediately....
Reference Guide
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... the TouchPad doesn't work • Press the TouchPad on-off the TouchPad while you detach the scroll mouse. See "Configuring Your Notebook" in this setting with the BIOS Setup utility. If the TouchPad moves the pointer or cursor while you type Press the TouchPad on-off button to turn off button to... turn on the keyboard to use the TouchPad again, you must put the notebook into Standby or shut it down before you attach the scroll mouse, so that it down before you type. In the BIOS Setup utility, make sure the External Pointing Devices option in pointing devices are normally...
... the TouchPad doesn't work • Press the TouchPad on-off the TouchPad while you detach the scroll mouse. See "Configuring Your Notebook" in this setting with the BIOS Setup utility. If the TouchPad moves the pointer or cursor while you type Press the TouchPad on-off button to turn off button to... turn on the keyboard to use the TouchPad again, you must put the notebook into Standby or shut it down before you attach the scroll mouse, so that it down before you type. In the BIOS Setup utility, make sure the External Pointing Devices option in pointing devices are normally...
Reference Guide
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...provide instructions. If possible, connect directly to static. • Eliminate extra connections in your notebook is not available for running applications. Reference Guide 73 If necessary, contact your notebook is using only PC2100 DDR-266 or higher memory (RAM) modules. Troubleshooting and Maintenance ... modem connection. If memory doesn't increase after adding RAM You installed an incompatible type of display memory is shown in the BIOS Setup utility. The amount of RAM. Modem problems If the modem seems slow • Excess static or noise on free space...
...provide instructions. If possible, connect directly to static. • Eliminate extra connections in your notebook is not available for running applications. Reference Guide 73 If necessary, contact your notebook is using only PC2100 DDR-266 or higher memory (RAM) modules. Troubleshooting and Maintenance ... modem connection. If memory doesn't increase after adding RAM You installed an incompatible type of display memory is shown in the BIOS Setup utility. The amount of RAM. Modem problems If the modem seems slow • Excess static or noise on free space...
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... device for directions. • If you're using the reset button. Then plug in the AC adapter again, and reset the notebook using a USB diskette drive, use the BIOS Setup utility Boot menu to a TCP/IP network with no DHCP server. See the "Basic Operation" chapter in this guide for ...the latest USB drivers. • Check the port settings in diskette drive, use the BIOS Setup utility to determine the proper TCP/IP configuration. If the notebook won't boot from the diskette drive • Make sure the diskette drive is selected as the boot device. If ...
... device for directions. • If you're using the reset button. Then plug in the AC adapter again, and reset the notebook using a USB diskette drive, use the BIOS Setup utility Boot menu to a TCP/IP network with no DHCP server. See the "Basic Operation" chapter in this guide for ...the latest USB drivers. • Check the port settings in diskette drive, use the BIOS Setup utility to determine the proper TCP/IP configuration. If the notebook won't boot from the diskette drive • Make sure the diskette drive is selected as the boot device. If ...
Reference Guide
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...you to make changes to the notebook system configuration, and to tailor the operation of your notebook to your individual work needs. To run the BIOS Setup utility The BIOS (basic input and output system) Setup utility enables you to run BIOS Setup, and marks the conflicting.... • Press the UP and DOWN arrow keys to move through values for the BIOS version at publication. If your notebook operation. Troubleshooting and Maintenance Configuring Your Notebook Configuring Your Notebook The BIOS Setup utility helps you want, press F10 or use the keyboard to navigate: •...
...you to make changes to the notebook system configuration, and to tailor the operation of your notebook to your individual work needs. To run the BIOS Setup utility The BIOS (basic input and output system) Setup utility enables you to run BIOS Setup, and marks the conflicting.... • Press the UP and DOWN arrow keys to move through values for the BIOS version at publication. If your notebook operation. Troubleshooting and Maintenance Configuring Your Notebook Configuring Your Notebook The BIOS Setup utility helps you want, press F10 or use the keyboard to navigate: •...
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...drive type and various parameters. Sets the video memory size allocated from total installed memory (RAM). Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC Address Main Menu... Description Shows the current BIOS version. Sets the language for repair service. Displays the serial number as 32 hex characters. Values set take effect immediately. ...
...drive type and various parameters. Sets the video memory size allocated from total installed memory (RAM). Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC Address Main Menu... Description Shows the current BIOS version. Sets the language for repair service. Displays the serial number as 32 hex characters. Values set take effect immediately. ...
Reference Guide
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...user password (or administrator password if that is set , change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Lets the notebook be turned on the hard drive. Shows if an administrator password is the only password set . If this... option is enabled, the notebook uses increased power while it is required when the notebook boots. The password can have no ...
...user password (or administrator password if that is set , change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Lets the notebook be turned on the hard drive. Shows if an administrator password is the only password set . If this... option is enabled, the notebook uses increased power while it is required when the notebook boots. The password can have no ...
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... Menu Description Shows the order of your notebook, depending on your video memory: 1. Default To change the performance of boot devices. Reference Guide 87 Discards any Setup changes made since last save configuration changes and exit BIOS screen. Press Enter to 8MB, 16MB, 32MB,... or 64MB may change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of memory settings. CD-ROM Drive 4....
... Menu Description Shows the order of your notebook, depending on your video memory: 1. Default To change the performance of boot devices. Reference Guide 87 Discards any Setup changes made since last save configuration changes and exit BIOS screen. Press Enter to 8MB, 16MB, 32MB,... or 64MB may change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of memory settings. CD-ROM Drive 4....
Reference Guide
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..., 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning off, 45 wireless, 44 boot device order, 17, 87 Boot menu (BIOS), 87 brightness, adjusting, 19 business cards, 46 C Cable lock, 25 Caps Lock, 9 Cardbus cards, 48 cards, PCMCIA, 48 CD-ROM drive creating or copying CDs, 23... inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem...
..., 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning off, 45 wireless, 44 boot device order, 17, 87 Boot menu (BIOS), 87 brightness, adjusting, 19 business cards, 46 C Cable lock, 25 Caps Lock, 9 Cardbus cards, 48 cards, PCMCIA, 48 CD-ROM drive creating or copying CDs, 23... inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem...
Reference Guide
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... port indicator lights, 39 location, 5 laser safety, 98 lights LAN port, 39 status, 2, 3, 8, 9 locking notebook, 24 LPT1 port, 5 M Main menu (BIOS), 85 maintenance notebook configuration, 84 software installation, 88 memory extended, 85 PC2100 DDR-266, 58, 73 troubleshooting, 73 video, 85 Mini ...mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9...
... port indicator lights, 39 location, 5 laser safety, 98 lights LAN port, 39 status, 2, 3, 8, 9 locking notebook, 24 LPT1 port, 5 M Main menu (BIOS), 85 maintenance notebook configuration, 84 software installation, 88 memory extended, 85 PC2100 DDR-266, 58, 73 troubleshooting, 73 video, 85 Mini ...mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9...
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... 34 scroll pad, 3 scroll pad, 2 secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, 82 saving power, 34 status lights, 8 ... 32 keyboard, 2, 3, 9 location, 2, 3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard drive, 69 infrared communications, 70 keyboard, 71...
... 34 scroll pad, 3 scroll pad, 2 secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, 82 saving power, 34 status lights, 8 ... 32 keyboard, 2, 3, 9 location, 2, 3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard drive, 69 infrared communications, 70 keyboard, 71...
Maintenance and Service Guide
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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
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... 1-25 Table 2-1. Example of Diagnostic Tools...3-7 Table 3-3. Basic Troubleshooting Steps ...3-3 Figure 4-1. Keyboard Status Lights...1-15 Table 1-5. POST Messages ...3-24 Table 3-6. BIOS Setup Menus and Parameters 3-28 Table 4-1. Boot-Block Jumper...2-62 Figure 3-1. Replacing Small Parts ...2-12 Table 2-5. Accessory Replaceable Parts 4-11 Table 4-3. Replacing the... Accessories ...1-22 Table 1-8. Exploded View ...4-2 Figure 4-2. Removing Components...2-63 Table 3-1. LCD Guidelines ...5-4 Service Manual v Main Status Lights (front of notebook 1-15 Table 1-4.
... 1-25 Table 2-1. Example of Diagnostic Tools...3-7 Table 3-3. Basic Troubleshooting Steps ...3-3 Figure 4-1. Keyboard Status Lights...1-15 Table 1-5. POST Messages ...3-24 Table 3-6. BIOS Setup Menus and Parameters 3-28 Table 4-1. Boot-Block Jumper...2-62 Figure 3-1. Replacing Small Parts ...2-12 Table 2-5. Accessory Replaceable Parts 4-11 Table 4-3. Replacing the... Accessories ...1-22 Table 1-8. Exploded View ...4-2 Figure 4-2. Removing Components...2-63 Table 3-1. LCD Guidelines ...5-4 Service Manual v Main Status Lights (front of notebook 1-15 Table 1-4.
Maintenance and Service Guide
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...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...
...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...
Maintenance and Service Guide
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... EMI springs attached to the next step. 5. Remove the following components from the boot menu. 6. Afterwards, you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Turn... the new motherboard. This restores the old system data on page 2-50. Enter the serial number from the bottom of the notebook-you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. After installing a new motherboard, you hear 5 beeps, press F1 to do so: 1. Follow...
... EMI springs attached to the next step. 5. Remove the following components from the boot menu. 6. Afterwards, you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Turn... the new motherboard. This restores the old system data on page 2-50. Enter the serial number from the bottom of the notebook-you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. After installing a new motherboard, you hear 5 beeps, press F1 to do so: 1. Follow...
Maintenance and Service Guide
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... also resets the configurations in the Connect window to the notebook. 4. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Once the update process begins, do not interrupt it . 3. .... Follow the instructions that are available from the HP Business Support Web site http://www.hp.com/go/bizsupport. When the process completes, press the power button to the Internet. 5. Update the notebook's BIOS as follows: 1. BIOS updates are running. 2. Connect the AC adapter to...
... also resets the configurations in the Connect window to the notebook. 4. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Once the update process begins, do not interrupt it . 3. .... Follow the instructions that are available from the HP Business Support Web site http://www.hp.com/go/bizsupport. When the process completes, press the power button to the Internet. 5. Update the notebook's BIOS as follows: 1. BIOS updates are running. 2. Connect the AC adapter to...