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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
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..., servicing, and repairing these notebooks. The following table lists other sources of information about Windows operating system. U.S. Information and updates for membership within the U.S. The manual is self-contained, so you to DPSP Partners only. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel...
..., servicing, and repairing these notebooks. The following table lists other sources of information about Windows operating system. U.S. Information and updates for membership within the U.S. The manual is self-contained, so you to DPSP Partners only. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel...
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... steps are displayed throughout this chapter to show approximate full-size screw outlines. Installing a wrong-size screw can damage the notebook and its components. You can use these are the reverse of each section below. Removal Cross-Reference Assembly, display (page...(page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Reassembly notes are user-replaceable. Service Manual Removal and Replacement 2-1 The items marked by • in the following table are included at the left represents an...
... steps are displayed throughout this chapter to show approximate full-size screw outlines. Installing a wrong-size screw can damage the notebook and its components. You can use these are the reverse of each section below. Removal Cross-Reference Assembly, display (page...(page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Reassembly notes are user-replaceable. Service Manual Removal and Replacement 2-1 The items marked by • in the following table are included at the left represents an...
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...so follow these before performing the update. Service Manual Removal and Replacement 2-59 Using e-DiagTools for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. Once the update process ... for Windows. 6. If it . The BIOS update also resets the configurations in the Connect window to the notebook. 4. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reset the notebook. BIOS updates are provided with the updates.
...so follow these before performing the update. Service Manual Removal and Replacement 2-59 Using e-DiagTools for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. Once the update process ... for Windows. 6. If it . The BIOS update also resets the configurations in the Connect window to the notebook. 4. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reset the notebook. BIOS updates are provided with the updates.
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...Partnership Web site (see page vii) under Product Support Information in a boot block jumper, unplug it before the notebook automatically reboots. 4. b. The display goes blank for creating the BIOS floppy disk. After the BIOS reprograms itself...Boot-Block Jumper 2-60 Removal and Replacement Service Manual Follow the instructions for a minute or more while the BIOS is the latest version. c. Release Fn+B. NOTE: If the notebook will not boot from the BIOS floppy disk,... following to use the correct BIOS floppy disk for the notebook model you are repairing. Press and hold Fn+B.
...Partnership Web site (see page vii) under Product Support Information in a boot block jumper, unplug it before the notebook automatically reboots. 4. b. The display goes blank for creating the BIOS floppy disk. After the BIOS reprograms itself...Boot-Block Jumper 2-60 Removal and Replacement Service Manual Follow the instructions for a minute or more while the BIOS is the latest version. c. Release Fn+B. NOTE: If the notebook will not boot from the BIOS floppy disk,... following to use the correct BIOS floppy disk for the notebook model you are repairing. Press and hold Fn+B.
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual...
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... check the marking on the bottom of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Parts and labor will be negotiated directly with ...ASP support using the specials process. Standard predefined models and standard special models do not include ASP support. Serial Number Label "NoASP" "ASP" Table 3-1. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair...
... check the marking on the bottom of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Parts and labor will be negotiated directly with ...ASP support using the specials process. Standard predefined models and standard special models do not include ASP support. Serial Number Label "NoASP" "ASP" Table 3-1. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair...
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Check the customer's description of the complete unit. Diagnostic tools. - Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshoot the problem using: - Check for customer abuse. Verify the repair by testing the functionality of the problem and any supporting information. Try to duplicate the customer's problem. Figure 3-1. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Troubleshooting suggestions.
Check the customer's description of the complete unit. Diagnostic tools. - Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshoot the problem using: - Check for customer abuse. Verify the repair by testing the functionality of the problem and any supporting information. Try to duplicate the customer's problem. Figure 3-1. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Troubleshooting suggestions.
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... 3-8 include general suggestions for each problem. Table 3-2 on page 3-7 shows how you can restart it in mind possible causes for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms, separate them...problem differs from proper behavior. Use the diagnostic tools and troubleshooting suggestions to correct a particular failure. Service Manual Troubleshooting and Diagnostics 3-5 A failure symptom is rarely caused by more than one to help find the module responsible for the problem....
... 3-8 include general suggestions for each problem. Table 3-2 on page 3-7 shows how you can restart it in mind possible causes for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms, separate them...problem differs from proper behavior. Use the diagnostic tools and troubleshooting suggestions to correct a particular failure. Service Manual Troubleshooting and Diagnostics 3-5 A failure symptom is rarely caused by more than one to help find the module responsible for the problem....
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Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
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Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes ... any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If monitor is installed. If OS starts from hard disk or floppy ...not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If you cannot isolate the cause of a problem, determine which replaceable modules are involved in the ...
Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes ... any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If monitor is installed. If OS starts from hard disk or floppy ...not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If you cannot isolate the cause of a problem, determine which replaceable modules are involved in the ...
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...is installed and connected correctly. Restart notebook. Remove and reinstall hard drive. See page 5-2. Check battery contacts. If notebook boots from CD in BIOS Setup. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on battery LEDs. Delete temporary and unneeded files. Repair Center: Comments Make sure floppy drive... Error message such as "Invalid system disk" or "Auto IDE error" Call Center: Suggestions Make sure battery is bootable. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard.
...is installed and connected correctly. Restart notebook. Remove and reinstall hard drive. See page 5-2. Check battery contacts. If notebook boots from CD in BIOS Setup. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on battery LEDs. Delete temporary and unneeded files. Repair Center: Comments Make sure floppy drive... Error message such as "Invalid system disk" or "Auto IDE error" Call Center: Suggestions Make sure battery is bootable. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard.
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... adapter connected. Unplug AC adapter and allow battery to cool. It, therefore, depends on notebook's power use at that moment. Check battery contacts. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat...
... adapter connected. Unplug AC adapter and allow battery to cool. It, therefore, depends on notebook's power use at that moment. Check battery contacts. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat...
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... motherboard. Blinking cursor appears while system is reinitialized, Windows desktop appears. Check power supply. Service Manual Troubleshooting and Diagnostics 3-11 If problem appears after installing new software (including drivers), uninstall that software...Repair Center: Comments Check cable connections. If notebook is turned on and warmed up. Try external monitor. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to another computer is installed. Repair Center: Likely Causes Make sure notebook is busy...
... motherboard. Blinking cursor appears while system is reinitialized, Windows desktop appears. Check power supply. Service Manual Troubleshooting and Diagnostics 3-11 If problem appears after installing new software (including drivers), uninstall that software...Repair Center: Comments Check cable connections. If notebook is turned on and warmed up. Try external monitor. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to another computer is installed. Repair Center: Likely Causes Make sure notebook is busy...
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...Check hard disk installation. Declared to be caused by customer abuse. Press Fn+F5 several times. Was notebook or drive dropped? Check display cable connection. External display Motherboard Hard drive or connector Motherboard Hard drive ... makes buzzing or whining noise Check connections. Remove and reinstall hard drive. Back up disk immediately. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually... center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual
...Check hard disk installation. Declared to be caused by customer abuse. Press Fn+F5 several times. Was notebook or drive dropped? Check display cable connection. External display Motherboard Hard drive or connector Motherboard Hard drive ... makes buzzing or whining noise Check connections. Remove and reinstall hard drive. Back up disk immediately. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually... center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual
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... disk and reinstall factory software. DVD may be double-sided. Press Play button. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Clean with e-Diagtools diagnostics. Floppy drive...sure CD/DVD drive is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk drive with soft cloth or replace as needed. Check hard disk using HP certified media. Restart notebook. Back up files if possible, then use Recovery CDs ...
... disk and reinstall factory software. DVD may be double-sided. Press Play button. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Clean with e-Diagtools diagnostics. Floppy drive...sure CD/DVD drive is installed and connected correctly. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk drive with soft cloth or replace as needed. Check hard disk using HP certified media. Restart notebook. Back up files if possible, then use Recovery CDs ...
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...Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure disk is installed properly. Check settings in connector on notebook All DVD play . Symptom ...Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual...
...Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure disk is installed properly. Check settings in connector on notebook All DVD play . Symptom ...Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual...
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... Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones...memory troubleshooter in Control Panel. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard ...Help. Check for use with e-Diagtools diagnostics. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse...been tested for sound resource conflicts in Mouse Properties. Service Manual Troubleshooting and Diagnostics 3-15 Check software controls. Make sure speaker...
... Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones...memory troubleshooter in Control Panel. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard ...Help. Check for use with e-Diagtools diagnostics. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse...been tested for sound resource conflicts in Mouse Properties. Service Manual Troubleshooting and Diagnostics 3-15 Check software controls. Make sure speaker...
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... Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center...: Likely Causes Check connections. Motherboard Check settings in Device Manager. Use troubleshooters in Control Panel. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Check settings in Windows Help. For USB: contact device vendor and HP Notebook...
... Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center...: Likely Causes Check connections. Motherboard Check settings in Device Manager. Use troubleshooters in Control Panel. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Check settings in Windows Help. For USB: contact device vendor and HP Notebook...
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..., LAN cable may not be down. Use networking troubleshooter in Control Panel. Test LAN with ECP parallel port. Try connecting notebook to network or network may be connected to another network station (if applicable). Check settings in Windows Help. Motherboard Infrared is... included.) Make sure line between infrared ports is 100 meters (330 feet). For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA ...
..., LAN cable may not be down. Use networking troubleshooter in Control Panel. Test LAN with ECP parallel port. Try connecting notebook to network or network may be connected to another network station (if applicable). Check settings in Windows Help. Motherboard Infrared is... included.) Make sure line between infrared ports is 100 meters (330 feet). For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA ...