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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
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..., configure, and repair these products. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and...
..., configure, and repair these products. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and...
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...represents an M2.5×4.0mm T-head screw). NOTE: Reassembly steps are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Reassembly notes are user-replaceable. Table 2-1. Service Manual Removal and Replacement 2-1 Removal Cross-Reference Assembly, display (page 2-23) • Assembly, speaker (page 2-15)... (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. 2 Removal and Replacement This chapter tells you install them.
...represents an M2.5×4.0mm T-head screw). NOTE: Reassembly steps are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Reassembly notes are user-replaceable. Table 2-1. Service Manual Removal and Replacement 2-1 Removal Cross-Reference Assembly, display (page 2-23) • Assembly, speaker (page 2-15)... (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. 2 Removal and Replacement This chapter tells you install them.
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...BIOS floppy disk are available from the HP Business Support Web site http://www.hp.com/go/bizsupport. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. The first time you might be replaced separately. Repairing the BIOS IC (Service Partners Only...2. When the process completes, press the power button to the Internet. 5. In some cases, however, you must replace the motherboard. Update the notebook's BIOS as follows: 1. Service Manual Removal and Replacement 2-59 In Windows, exit any programs that appear.
...BIOS floppy disk are available from the HP Business Support Web site http://www.hp.com/go/bizsupport. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. The first time you might be replaced separately. Repairing the BIOS IC (Service Partners Only...2. When the process completes, press the power button to the Internet. 5. In some cases, however, you must replace the motherboard. Update the notebook's BIOS as follows: 1. Service Manual Removal and Replacement 2-59 In Windows, exit any programs that appear.
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...blank for a minute or more while the BIOS is the latest version. Boot-Block Jumper 2-60 Removal and Replacement Service Manual If the notebook does not turn on the notebook and allow it to boot from the BIOS floppy disk. Unplug the AC adapter. Press and hold Fn+B. Release Fn... the Partnership Web site (see page vii) under Product Support Information in a boot block jumper, unplug it is reprogrammed. NOTE: If you are repairing. Using a BIOS Floppy Disk If you could accidentally install the wrong BIOS. 1. After the BIOS reprograms itself, check the BIOS version to use...
...blank for a minute or more while the BIOS is the latest version. Boot-Block Jumper 2-60 Removal and Replacement Service Manual If the notebook does not turn on the notebook and allow it to boot from the BIOS floppy disk. Unplug the AC adapter. Press and hold Fn+B. Release Fn... the Partnership Web site (see page vii) under Product Support Information in a boot block jumper, unplug it is reprogrammed. NOTE: If you are repairing. Using a BIOS Floppy Disk If you could accidentally install the wrong BIOS. 1. After the BIOS reprograms itself, check the BIOS version to use...
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual...
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...the specials process. See the following table. However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual In other countries, ASP support is standard in most situations but you should ...check the marking on the bottom of the notebook indicates the ASP support status for parts or labor. Serial Number Label...
...the specials process. See the following table. However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual In other countries, ASP support is standard in most situations but you should ...check the marking on the bottom of the notebook indicates the ASP support status for parts or labor. Serial Number Label...
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Verify the repair by testing the functionality of the problem and any supporting information. Troubleshoot the problem using: - Diagnostic tools. - Check for customer abuse. Try to duplicate the customer's problem. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check the customer's description of the complete unit. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Troubleshooting suggestions.
Verify the repair by testing the functionality of the problem and any supporting information. Troubleshoot the problem using: - Diagnostic tools. - Check for customer abuse. Try to duplicate the customer's problem. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check the customer's description of the complete unit. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. Troubleshooting suggestions.
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...the diagnostic tools and troubleshooting suggestions to duplicate the problem. Other tools include the power-on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others known to be in a confused state and ... help find the module responsible for each problem. After you will normally be good is your primary troubleshooting tool. Service Manual Troubleshooting and Diagnostics 3-5 Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the...
...the diagnostic tools and troubleshooting suggestions to duplicate the problem. Other tools include the power-on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others known to be in a confused state and ... help find the module responsible for each problem. After you will normally be good is your primary troubleshooting tool. Service Manual Troubleshooting and Diagnostics 3-5 Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the...
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Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
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... display remains off, try again. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. If the power status light does not turn notebook on but BIOS does not complete, replace display assembly. If power status...OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Press and hold power button to turn notebook off , and reconnect power and try external monitor. SDRAM module Check AC adapter. If you cannot isolate the...
... display remains off, try again. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. If the power status light does not turn notebook on but BIOS does not complete, replace display assembly. If power status...OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Press and hold power button to turn notebook off , and reconnect power and try external monitor. SDRAM module Check AC adapter. If you cannot isolate the...
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...forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. Power Service Manual Troubleshooting and Diagnostics 3-9 If available, try another battery. Make sure CD is restricted to reinstall factory software onto hard... drive, replace hard drive. Restart notebook. Delete temporary and unneeded files. Check boot order in floppy drive. Password removal is bootable. Repair Center: Comments Make sure floppy drive is properly installed and fully charged....
...forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. Power Service Manual Troubleshooting and Diagnostics 3-9 If available, try another battery. Make sure CD is restricted to reinstall factory software onto hard... drive, replace hard drive. Restart notebook. Delete temporary and unneeded files. Check boot order in floppy drive. Password removal is bootable. Repair Center: Comments Make sure floppy drive is properly installed and fully charged....
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... AC adapter is an estimate based on current task and assumes power will be replaced. Check for blocked air vents. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink AC adapter Motherboard Time Remaining is... available, try another battery or AC adapter if available. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is currently using good deal of...
... AC adapter is an estimate based on current task and assumes power will be replaced. Check for blocked air vents. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink AC adapter Motherboard Time Remaining is... available, try another battery or AC adapter if available. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is currently using good deal of...
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... SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Check power supply. Make sure SDRAM modules are not set to enter) Standby or Hibernation mode. Make sure CPU module is busy, it normally finishes current operation before entering (or allowing notebook to Never. If...Contact software vendor for AC and battery power are installed properly. Notebook won't suspend if connection to resume if network card is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is active. Press Fn+F5 several times. Make sure hibernate...
... SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Check power supply. Make sure SDRAM modules are not set to enter) Standby or Hibernation mode. Make sure CPU module is busy, it normally finishes current operation before entering (or allowing notebook to Never. If...Contact software vendor for AC and battery power are installed properly. Notebook won't suspend if connection to resume if network card is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is active. Press Fn+F5 several times. Make sure hibernate...
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...Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Was notebook or drive dropped? Check hard disk installation. See quality statement on another computer. External display Motherboard Hard drive or ... on noise source If drive case is on screen Repair Center: Comments Check display cable connection. Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Press Fn+F5 several times. Repair Center: Likely Causes Display cable connection Switchboard PCA Display...
...Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Was notebook or drive dropped? Check hard disk installation. See quality statement on another computer. External display Motherboard Hard drive or ... on noise source If drive case is on screen Repair Center: Comments Check display cable connection. Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Press Fn+F5 several times. Repair Center: Likely Causes Display cable connection Switchboard PCA Display...
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...tab in disk's Properties sheet. Restart notebook. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk... drive with soft cloth or replace as needed. Make sure CD/DVD drive is installed and connected correctly. Movie may be paused. Hard disk allocates approximately 20 MB to diagnostic software. DVD may be double-sided. Check hard disk using HP...
...tab in disk's Properties sheet. Restart notebook. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Repair Center: Likely Causes Hard drive No response from floppy drive. Service Manual Troubleshooting and Diagnostics 3-13 Test hard disk... drive with soft cloth or replace as needed. Make sure CD/DVD drive is installed and connected correctly. Movie may be paused. Hard disk allocates approximately 20 MB to diagnostic software. DVD may be double-sided. Check hard disk using HP...
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...tray before pressing Play. Wait 5 to DVD player software help for different region. Restart notebook. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure disk... work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Symptom Region Code error System Error: Unable to play DVD intended for details. This... key to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual
...tray before pressing Play. Wait 5 to DVD player software help for different region. Restart notebook. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure disk... work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Symptom Region Code error System Error: Unable to play DVD intended for details. This... key to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual
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... default, touch pad is disabled if external PS/2 mouse is enabled in Device Manager. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse ... sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check software controls. Test audio with e-Diagtools diagnostics. Delete temporary and unneeded files. Service Manual Troubleshooting and Diagnostics 3-15 Top case Speaker assembly Switchboard ...
... default, touch pad is disabled if external PS/2 mouse is enabled in Device Manager. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse ... sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check software controls. Test audio with e-Diagtools diagnostics. Delete temporary and unneeded files. Service Manual Troubleshooting and Diagnostics 3-15 Top case Speaker assembly Switchboard ...
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...HP Notebook Web site (see page vii) for data line. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Try disabling error correction and data compression. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair...Device Manager. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Control Panel. Test modem with e-Diagtools diagnostics. If modem has a conflict, try the other port. Restart notebook. Check settings in...
...HP Notebook Web site (see page vii) for data line. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Try disabling error correction and data compression. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair...Device Manager. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Control Panel. Test modem with e-Diagtools diagnostics. If modem has a conflict, try the other port. Restart notebook. Check settings in...
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Check settings in Windows Help. Open Hardware Device Manager. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 For fast-IrDA, check for 100Base-TX operation. Sunlight, heat from notebook (possible IRQ conflict). Test LAN with ECP parallel port. If green light... length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Try connecting notebook to network or network may be connected to another network station (if applicable). Try to enable the infrared port. Make sure LAN...
Check settings in Windows Help. Open Hardware Device Manager. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 For fast-IrDA, check for 100Base-TX operation. Sunlight, heat from notebook (possible IRQ conflict). Test LAN with ECP parallel port. If green light... length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Try connecting notebook to network or network may be connected to another network station (if applicable). Try to enable the infrared port. Make sure LAN...