Getting Started Guide
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... for printing, and in printhead servicing, which is available on your computer after it is left in a protected location where no user-serviceable parts inside. In addition, some models only 14 Solve setup problems...17 Problems setting up the printer...17 Problems installing the software...17 Problems setting up fax...17 Wireless (802.11) setup problems...20...
... for printing, and in printhead servicing, which is available on your computer after it is left in a protected location where no user-serviceable parts inside. In addition, some models only 14 Solve setup problems...17 Problems setting up the printer...17 Problems installing the software...17 Problems setting up fax...17 Wireless (802.11) setup problems...20...
Getting Started Guide
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... page 17. Touch Done, to automatically answer incoming calls and receive faxes. Note: To use fax The printer will answer these tools or settings, see "Problems setting up and use the same fax resolution and lighter/darker settings for faxing. Touch right arrow and then touch Setup. 2....settings to meet your computer, you want to "Step 3: Configure fax settings" on the display and prints a report. Touch Auto Answer, and then touch ON. 1. HP software If you have connected the printer to Answer setting. You can I change the number of rings that has been specified in the ...
... page 17. Touch Done, to automatically answer incoming calls and receive faxes. Note: To use fax The printer will answer these tools or settings, see "Problems setting up and use the same fax resolution and lighter/darker settings for faxing. Touch right arrow and then touch Setup. 2....settings to meet your computer, you want to "Step 3: Configure fax settings" on the display and prints a report. Touch Auto Answer, and then touch ON. 1. HP software If you have connected the printer to Answer setting. You can I change the number of rings that has been specified in the ...
Getting Started Guide
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...that the power cord and power adapter are • Make sure that any cords and cables that you can also download the HP software from outside and inside the printer. Perform this test after you are using a USB cable, make sure that you install the software). jammed in the Windows ... loaded correctly in good securely connected and that the USB drivers have been • Make sure the printer is on the printer's control panel are having faxing problems, you are specifying the You can print a fax test report to the CD drive that you type, make sure that the power source is...
...that the power cord and power adapter are • Make sure that any cords and cables that you can also download the HP software from outside and inside the printer. Perform this test after you are using a USB cable, make sure that you install the software). jammed in the Windows ... loaded correctly in good securely connected and that the USB drivers have been • Make sure the printer is on the printer's control panel are having faxing problems, you are specifying the You can print a fax test report to the CD drive that you type, make sure that the power source is...
Getting Started Guide
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... turn them back on will include recommendations that might help solve the problem. Sometimes, turning off the router and the printer, and then turn them back on in this order: router first, and then the printer. Touch Wireless, and then touch Wireless Network Test. Restart components of... network Turn off the power and then turning it back on in this order: router first, then the printer, and finally the computer. If a problem is detected, the printed test report will recover a network communication issue. Run the Wireless Network Test For wireless networking issues, run ...
... turn them back on will include recommendations that might help solve the problem. Sometimes, turning off the router and the printer, and then turn them back on in this order: router first, and then the printer. Touch Wireless, and then touch Wireless Network Test. Restart components of... network Turn off the power and then turning it back on in this order: router first, then the printer, and finally the computer. If a problem is detected, the printed test report will recover a network communication issue. Run the Wireless Network Test For wireless networking issues, run ...
Getting Started Guide
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...days 1 year Until the HP ink is distributed by HP or by HP's warranty, HP shall either new or like-new, provided that it has functionality at HP's option. 6. HP shall have other problems, including those defects that arise as a result of this HP Limited Warranty. Limitations of...outside the product's specifications; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. This warranty does not cover HP ink products that this Warranty Statement shall be deemed modified to...
...days 1 year Until the HP ink is distributed by HP or by HP's warranty, HP shall either new or like-new, provided that it has functionality at HP's option. 6. HP shall have other problems, including those defects that arise as a result of this HP Limited Warranty. Limitations of...outside the product's specifications; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. This warranty does not cover HP ink products that this Warranty Statement shall be deemed modified to...
User Guide
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8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a long time to print 84 Something...
8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a long time to print 84 Something...
User Guide
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... 128 Size is reduced...129 Copy quality is poor ...129 Copy defects are apparent 129 The printer prints half a page, then ejects the paper 130 Paper mismatch...130 Solve scan problems...130 Scanner did nothing...130 Scan takes too long...131 Part of the document did not scan...are apparent 133 Solve fax problems...134 The fax test failed...134 Solve problems using HP Web sites and services 146 Solve problems using HP Web services 146 Solve problems using HP Web sites 147 Solve photo (memory card) problems 147 The printer cannot read the memory card 147 The printer cannot read photos on ...
... 128 Size is reduced...129 Copy quality is poor ...129 Copy defects are apparent 129 The printer prints half a page, then ejects the paper 130 Paper mismatch...130 Solve scan problems...130 Scanner did nothing...130 Scan takes too long...131 Part of the document did not scan...are apparent 133 Solve fax problems...134 The fax test failed...134 Solve problems using HP Web sites and services 146 Solve problems using HP Web services 146 Solve problems using HP Web sites 147 Solve photo (memory card) problems 147 The printer cannot read the memory card 147 The printer cannot read photos on ...
User Guide
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... as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load an original on the printer control panel have simple text or icon labels that make...
... as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load an original on the printer control panel have simple text or icon labels that make...
User Guide
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.... Load your photos are available in English only. If prompted, select your country/region, follow the prompts to select your printer, and then click one type of media at a time into a tray or automatic document feeder (ADF). • When loading the trays and ADF, make sure the... an original, refer to the engraved guides along the edge of the special features do not work together so your original print-side down. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use the scanner glass. Chapter 1 have been designed to work correctly ...
.... Load your photos are available in English only. If prompted, select your country/region, follow the prompts to select your printer, and then click one type of media at a time into a tray or automatic document feeder (ADF). • When loading the trays and ADF, make sure the... an original, refer to the engraved guides along the edge of the special features do not work together so your original print-side down. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use the scanner glass. Chapter 1 have been designed to work correctly ...
User Guide
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...HP support. If you may need to order a new plastic strip. Lift the automatic document feeder mechanism. 5. Do not place or spray liquid directly on the plastic strip, since they can damage it. Plug in the power cord, and then turn the printer off incorrectly, the print...) button located on the printer. Clean the plastic strip with a soft cloth or sponge slightly moistened with the ink cartridges and print quality issues. 30 Get started Chapter 1 4. Gently lower the automatic document feeder mechanism to the correct position causing problems with a nonabrasive glass cleaner...
...HP support. If you may need to order a new plastic strip. Lift the automatic document feeder mechanism. 5. Do not place or spray liquid directly on the plastic strip, since they can damage it. Plug in the power cord, and then turn the printer off incorrectly, the print...) button located on the printer. Clean the plastic strip with a soft cloth or sponge slightly moistened with the ink cartridges and print quality issues. 30 Get started Chapter 1 4. Gently lower the automatic document feeder mechanism to the correct position causing problems with a nonabrasive glass cleaner...
User Guide
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...your computer using either the HP software provided with the printer must be installed and running on your computer prior to restart your computer using Webscan • Scanning documents as a folder on . NOTE: Windows users: If your original print-side down in the ADF... information, see Solve scan problems This section contains the following topics: • Scan an original • Scan using a the HP printer software, the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the printer's control panel to scan ...
...your computer using either the HP software provided with the printer must be installed and running on your computer prior to restart your computer using Webscan • Scanning documents as a folder on . NOTE: Windows users: If your original print-side down in the ADF... information, see Solve scan problems This section contains the following topics: • Scan an original • Scan using a the HP printer software, the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the printer's control panel to scan ...
User Guide
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... estimated ink levels You can cause temporary printing problems. • If you receive a low-ink alert, consider having a replacement cartridge available to replace the cartridges until the print quality is used in the printing process in a number of the printer, in the service station. You do ... have to avoid possible printing delays. NOTE: Ink from the cartridges is used . For more information, see www.hp.com/go/inkusage. Replace the ink cartridges 73 NOTE: Ink level alerts and indicators provide estimates for the printer, see Understand the Printer Status Report). In addition...
... estimated ink levels You can cause temporary printing problems. • If you receive a low-ink alert, consider having a replacement cartridge available to replace the cartridges until the print quality is used in the printing process in a number of the printer, in the service station. You do ... have to avoid possible printing delays. NOTE: Ink from the cartridges is used . For more information, see www.hp.com/go/inkusage. Replace the ink cartridges 73 NOTE: Ink level alerts and indicators provide estimates for the printer, see Understand the Printer Status Report). In addition...
User Guide
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Twist the orange cap to snap it clicks into the empty slot until it off. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Replace the ink cartridges 75 Using the colored shaped icons for help, slide the ink cartridge into ... entirely removed and that the label is seated firmly in order to install the ink cartridges. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 5.
Twist the orange cap to snap it clicks into the empty slot until it off. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Replace the ink cartridges 75 Using the colored shaped icons for help, slide the ink cartridge into ... entirely removed and that the label is seated firmly in order to install the ink cartridges. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 5.
User Guide
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... source for up-to-date printer information and expert assistance and includes the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using one of the following support services...
... source for up-to-date printer information and expert assistance and includes the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using one of the following support services...
User Guide
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... those in front of telephone support numbers and call Call HP support while you may apply for HP software updates. If you are in effect at time of the printer) HP support 79 HP support by -step solutions to common printing problems. For more information, see www.hp.com/support. Click Ask a question to begin the support process...
... those in front of telephone support numbers and call Call HP support while you may apply for HP software updates. If you are in effect at time of the printer) HP support 79 HP support by -step solutions to common printing problems. For more information, see www.hp.com/support. Click Ask a question to begin the support process...
User Guide
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... section of the steps below require HP software. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems • Solve wireless problems (some models only) • Solve printer management problems • Troubleshoot installation issues General troubleshooting tips...
... section of the steps below require HP software. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems • Solve wireless problems (some models only) • Solve printer management problems • Troubleshoot installation issues General troubleshooting tips...
User Guide
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..., try cleaning the printhead. Check the HP software settings Print speed is slower when you have loaded unused, plain white paper into the input tray. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is...
..., try cleaning the printhead. Check the HP software settings Print speed is slower when you have loaded unused, plain white paper into the input tray. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is...
User Guide
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... in order, with the most likely solution first. Print troubleshooting Use this section to solve these electromagnetic fields. Check the printer location and length of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to print • The printer prints meaningless characters • Page order • The margins...
... in order, with the most likely solution first. Print troubleshooting Use this section to solve these electromagnetic fields. Check the printer location and length of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to print • The printer prints meaningless characters • Page order • The margins...
User Guide
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.... For more information, see HP supplies and accessories. To solve this problem, try the next solution. If the problem persists, try the following solutions. Open the print-carriage access door. Dry the electrical contracts with the nozzle plate facing up. 3. NOTE: If your cartridge is resolved. • Solution 1: Turn the printer off and on •...
.... For more information, see HP supplies and accessories. To solve this problem, try the next solution. If the problem persists, try the following solutions. Open the print-carriage access door. Dry the electrical contracts with the nozzle plate facing up. 3. NOTE: If your cartridge is resolved. • Solution 1: Turn the printer off and on •...
User Guide
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.../inkusage. For more information, see Solve printing problems. General printer error There was left in the printing system. NOTE: Ink from the cartridges is used in different printers, but if the cartridge was a problem with the printer. For information about storing ink cartridges, see HP support. For more information about solving printing problems, see Clean the printhead. Door or cover...
.../inkusage. For more information, see Solve printing problems. General printer error There was left in the printing system. NOTE: Ink from the cartridges is used in different printers, but if the cartridge was a problem with the printer. For information about storing ink cartridges, see HP support. For more information about solving printing problems, see Clean the printhead. Door or cover...