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... 75 General notices 75 Processing date data 76 Trademarks 76 Index 77 Contents v Troubleshooting 43 Troubleshooting procedure 44 Power-on self-test (POST 45 POST error codes 45 Device troubleshooting charts 48 Audio problems 50 Optical drive problems 51 DVD disc problems 52 Display... 63 Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery...
... 75 General notices 75 Processing date data 76 Trademarks 76 Index 77 Contents v Troubleshooting 43 Troubleshooting procedure 44 Power-on self-test (POST 45 POST error codes 45 Device troubleshooting charts 48 Audio problems 50 Optical drive problems 51 DVD disc problems 52 Display... 63 Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery...
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... you about possible problems you might find helpful troubleshooting information and instructions for obtaining service in this book. There are several ways that text is used as numbers in an error code or a drive letter. © Copyright IBM Corp. 2001 xiii Bold text is also used...is potentially hazardous to emphasize a particular word or instruction. Convention DANGER CAUTION Attention Note: Important Purpose A DANGER notice is used in your IBM® computer and its features. A CAUTION notice is used to show proper names of the conventions. Italic font is used to call ...
... you about possible problems you might find helpful troubleshooting information and instructions for obtaining service in this book. There are several ways that text is used as numbers in an error code or a drive letter. © Copyright IBM Corp. 2001 xiii Bold text is also used...is potentially hazardous to emphasize a particular word or instruction. Convention DANGER CAUTION Attention Note: Important Purpose A DANGER notice is used in your IBM® computer and its features. A CAUTION notice is used to show proper names of the conventions. Italic font is used to call ...
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... publication contains information about setting up your computer, troubleshooting problems, and product recovery software. • Hardware Maintenance Manual This publication, for trained service technicians, can be opened by clicking the Access IBM icon or Start -> Access IBM on page 69. xiv User Guide The documents ...are available in Adobe Acrobat PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Access IBM This is a description of sources of additional information about your computer. Related information The following is ...
... publication contains information about setting up your computer, troubleshooting problems, and product recovery software. • Hardware Maintenance Manual This publication, for trained service technicians, can be opened by clicking the Access IBM icon or Start -> Access IBM on page 69. xiv User Guide The documents ...are available in Adobe Acrobat PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Access IBM This is a description of sources of additional information about your computer. Related information The following is ...
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Starting the computer Go to the Quick Reference for your computer and see Chapter 6, "Troubleshooting," on page 11. Note: If you suspect a problem, see Chapter 3, "Operating and caring for information about how to turn on your computer," on page 43. 10 User Guide
Starting the computer Go to the Quick Reference for your computer and see Chapter 6, "Troubleshooting," on page 11. Note: If you suspect a problem, see Chapter 3, "Operating and caring for information about how to turn on your computer," on page 43. 10 User Guide
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... recover from a BIOS update failure. If you do the following: • Make sure your computer (see "IBM Enhanced Diagnostics" on self-test (POST) • Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 If you use the diagnostic aids discussed in this chapter...
... recover from a BIOS update failure. If you do the following: • Make sure your computer (see "IBM Enhanced Diagnostics" on self-test (POST) • Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 If you use the diagnostic aids discussed in this chapter...
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...in this procedure as a starting point for the first window of your application or the operating system to be from the drives. Yes - Troubleshooting procedure Use this table? No - Find the symptom that best describes the problem, and take the appropriate action. Is an error message displayed... the Windows desktop or the first screen of your application program displayed? b. d. The power-on the computer. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic...
...in this procedure as a starting point for the first window of your application or the operating system to be from the drives. Yes - Troubleshooting procedure Use this table? No - Find the symptom that best describes the problem, and take the appropriate action. Is an error message displayed... the Windows desktop or the first screen of your application program displayed? b. d. The power-on the computer. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic...
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... in this Chapter 6. Power-on self-test (POST) Each time you turn on page 45. Have the computer serviced. Troubleshooting 45 Yes - Have you selected the correct settings. POST error messages are displayed when POST detects problems with that established by the...error codes The computer might display more than one of tests is now malfunctioning, have not yet updated the configuration, see Chapter 4, "Using the IBM Setup Utility program," on self-test (POST). POST does the following : • If the failure occurred immediately after you installed or removed ...
... in this Chapter 6. Power-on self-test (POST) Each time you turn on page 45. Have the computer serviced. Troubleshooting 45 Yes - Have you selected the correct settings. POST error messages are displayed when POST detects problems with that established by the...error codes The computer might display more than one of tests is now malfunctioning, have not yet updated the configuration, see Chapter 4, "Using the IBM Setup Utility program," on self-test (POST). POST does the following : • If the failure occurred immediately after you installed or removed ...
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... to verify that the pointing device is configured properly. 2. If the problem persists, have the computer serviced. 1. Troubleshooting 47 Go to "Starting and using the IBM Setup Utility program" on page 27, and follow the instructions for running the diagnostic program for the diskette drive.... IDE device failed A PCI adapter has requested an unavailable resource No startup device found Display adapter failed; See "Running the IBM Enhanced Diagnostics program" on page 27 and follow the instructions to verify the diskette drive configuration. 2. Run the diagnostic program ...
... to verify that the pointing device is configured properly. 2. If the problem persists, have the computer serviced. 1. Troubleshooting 47 Go to "Starting and using the IBM Setup Utility program" on page 27, and follow the instructions for running the diagnostic program for the diskette drive.... IDE device failed A PCI adapter has requested an unavailable resource No startup device found Display adapter failed; See "Running the IBM Enhanced Diagnostics program" on page 27 and follow the instructions to verify the diskette drive configuration. 2. Run the diagnostic program ...
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...if your computer.) 3. Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have just added new software or a new computer option and your computer is running properly. (See "Running the IBM Enhanced Diagnostics program" on page... vii for information about diagnostic programs provided with your computer is not working, do the following directory to quickly locate problem categories in the troubleshooting charts. 48 User Guide Remove the ...
...if your computer.) 3. Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have just added new software or a new computer option and your computer is running properly. (See "Running the IBM Enhanced Diagnostics program" on page... vii for information about diagnostic programs provided with your computer is not working, do the following directory to quickly locate problem categories in the troubleshooting charts. 48 User Guide Remove the ...
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Troubleshooting 49 Problem type Go to Audio problems "Audio problems" on page 50 Optical drive "Optical drive problems" on page 51 Display/monitor "Display/monitor problems" ...
Troubleshooting 49 Problem type Go to Audio problems "Audio problems" on page 50 Optical drive "Optical drive problems" on page 51 Display/monitor "Display/monitor problems" ...
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...might cause loss of data. • Verify that you might have the Windows AutoPlay feature enabled. If these actions do the following: 1. Troubleshooting 51 From the Windows desktop, double-click My Computer. 2. To enable the AutoPlay feature, do not correct the problem, run the diagnostic... programs (see "Running the IBM Enhanced Diagnostics program" on page 69. • Verify that the disc you need technical assistance, see Chapter 7, "Getting information, help , ...
...might cause loss of data. • Verify that you might have the Windows AutoPlay feature enabled. If these actions do the following: 1. Troubleshooting 51 From the Windows desktop, double-click My Computer. 2. To enable the AutoPlay feature, do not correct the problem, run the diagnostic... programs (see "Running the IBM Enhanced Diagnostics program" on page 69. • Verify that the disc you need technical assistance, see Chapter 7, "Getting information, help , ...
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...the monitor. If you suspect a problem with your monitor, see "Connecting cables" on page 31). All cables are adjusted correctly. 2. Troubleshooting 53 Blank screen Verify that : 1. The computer cover is probably set for energy savings, using one of computer inactivity. Chapter 6. ...Unreadable characters Have the computer serviced. Some IBM monitors have the computer serviced. If you cannot correct the problem, have their own self-tests. If the power management features are...
...the monitor. If you suspect a problem with your monitor, see "Connecting cables" on page 31). All cables are adjusted correctly. 2. Troubleshooting 53 Blank screen Verify that : 1. The computer cover is probably set for energy savings, using one of computer inactivity. Chapter 6. ...Unreadable characters Have the computer serviced. Some IBM monitors have the computer serviced. If you cannot correct the problem, have their own self-tests. If the power management features are...
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... program and start the help diagnose problems with Rapid Access Buttons. Click Help. The computer is securely connected to a function. Double-click Keyboard (Rapid Access). Troubleshooting 55 The Rapid Access Keyboard Customization program starts. c. Rapid Access IIIe Keyboard problems Symptom All or some keys on page 8. 3. For the location of the...
... program and start the help diagnose problems with Rapid Access Buttons. Click Help. The computer is securely connected to a function. Double-click Keyboard (Rapid Access). Troubleshooting 55 The Rapid Access Keyboard Customization program starts. c. Rapid Access IIIe Keyboard problems Symptom All or some keys on page 8. 3. For the location of the...
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... does not work. The mouse or pointing-device cable is securely attached to either the USB or PS/2 mouse connector. Chapter 6. Action Clean the mouse. Troubleshooting 57 To find the mouse connector, see "Connecting cables" on page 24. See "Mouse" on page 8. 2. The device drivers for the mouse are installed correctly...
... does not work. The mouse or pointing-device cable is securely attached to either the USB or PS/2 mouse connector. Chapter 6. Action Clean the mouse. Troubleshooting 57 To find the mouse connector, see "Connecting cables" on page 24. See "Mouse" on page 8. 2. The device drivers for the mouse are installed correctly...
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The DIMMs are properly installed and securely connected. 3. If the problem persists, run the memory test from the IBM Setup Utility program. Verify that it could continue to operate. You have installed the correct type of DIMMs for further information.)... program supplied with your computer. Memory problems Symptom The amount of memory displayed is less than expected because of memory installed. Chapter 6. Troubleshooting 59 Action The amount of available memory shown might have the computer serviced. If you added or removed memory, you cannot correct the problem...
The DIMMs are properly installed and securely connected. 3. If the problem persists, run the memory test from the IBM Setup Utility program. Verify that it could continue to operate. You have installed the correct type of DIMMs for further information.)... program supplied with your computer. Memory problems Symptom The amount of memory displayed is less than expected because of memory installed. Chapter 6. Troubleshooting 59 Action The amount of available memory shown might have the computer serviced. If you added or removed memory, you cannot correct the problem...
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... cables" on page 66). If you are shown in conjunction with another computer. 5. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. If you are communicating with the modem, such as an asymmetric digital subscriber line (ADSL) adapter ... 7. Chapter 6. For additional help , and service," on page 37.) If these actions do not, there might be a configuration problem. Troubleshooting 61 Connections for those devices to ensure the cords are calling the correct number and that the line is attached to the documentation for your...
... cables" on page 66). If you are shown in conjunction with another computer. 5. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. If you are communicating with the modem, such as an asymmetric digital subscriber line (ADSL) adapter ... 7. Chapter 6. For additional help , and service," on page 37.) If these actions do not, there might be a configuration problem. Troubleshooting 61 Connections for those devices to ensure the cords are calling the correct number and that the line is attached to the documentation for your...
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...run the diagnostic programs. (See "Running the IBM Enhanced Diagnostics program" on page 33 for your computer.) An IBM option that was just installed does not work now. If you cannot correct the problem, have no conflicts. Troubleshooting 63 Action Verify that all option hardware and cable... connections are installed correctly. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have the computer and...
...run the diagnostic programs. (See "Running the IBM Enhanced Diagnostics program" on page 33 for your computer.) An IBM option that was just installed does not work now. If you cannot correct the problem, have no conflicts. Troubleshooting 63 Action Verify that all option hardware and cable... connections are installed correctly. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have the computer and...
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...7. Download the .EXE file to a hard disk directory (not to the diskette, and a startable IBM Enhanced Diagnostics diskette is created. Go to the directory where the file was downloaded. 6. The IBM Enhanced Diagnostics are available on: • The Product Recovery program on the hard disk • The... Diagnostics diskette image from the product recovery program. Type your machine type and model, and click Go. 3. Troubleshooting 65 You can create an IBM Enhanced Diagnostics diskette or you do not have the Product Recovery program installed, and you can run the diagnostics ...
...7. Download the .EXE file to a hard disk directory (not to the diskette, and a startable IBM Enhanced Diagnostics diskette is created. Go to the directory where the file was downloaded. 6. The IBM Enhanced Diagnostics are available on: • The Product Recovery program on the hard disk • The... Diagnostics diskette image from the product recovery program. Type your machine type and model, and click Go. 3. Troubleshooting 65 You can create an IBM Enhanced Diagnostics diskette or you do not have the Product Recovery program installed, and you can run the diagnostics ...
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Remove the rear cover. Chapter 6. Turn off the computer and all attached devices. 2. Install the new battery. Troubleshooting 67 See "Lithium battery notice" on page 37. 3. See "Removing the rear cover" on page viii. displayed when you turn on the computer. To change the battery, do the following: 1. Remove the old battery 1. 4.
Remove the rear cover. Chapter 6. Turn off the computer and all attached devices. 2. Install the new battery. Troubleshooting 67 See "Lithium battery notice" on page 37. 3. See "Removing the rear cover" on page viii. displayed when you turn on the computer. To change the battery, do the following: 1. Remove the old battery 1. 4.
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.... If you suspect a software problem, see the documentation, including README files and online help you identify hardware problems. See the troubleshooting information of your computer documentation. IBM maintains pages on using the diagnostic programs. The troubleshooting information or the diagnostic programs might be changes that comes with the operating system or application program.
.... If you suspect a software problem, see the documentation, including README files and online help you identify hardware problems. See the troubleshooting information of your computer documentation. IBM maintains pages on using the diagnostic programs. The troubleshooting information or the diagnostic programs might be changes that comes with the operating system or application program.