Troubleshooting Guide
Page 1
..., or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. or Canada, call for printer service, describe the problem you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. When the test is completed, the Ready... message is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are experiencing, the message on the Lexmark Web site at www.lexmark.com. Lexmark™ C77x Troubleshooting Guide Online customer support Customer support is available...
..., or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. or Canada, call for printer service, describe the problem you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. When the test is completed, the Ready... message is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are experiencing, the message on the Lexmark Web site at www.lexmark.com. Lexmark™ C77x Troubleshooting Guide Online customer support Customer support is available...
Troubleshooting Guide
Page 2
... job is installed or if it is too complex. Solving option problems If an option does not operate correctly after it quits working: We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. Tray linking does not work • Make sure both the size and type ... insufficient memory • Print the job. (Only part of held jobs and deleting others you can print your print job by scrolling through the printer driver. The job is not set for the correct size media. • Make sure the menu values for both size and type are misaligned Realign the...
... job is installed or if it is too complex. Solving option problems If an option does not operate correctly after it quits working: We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. Tray linking does not work • Make sure both the size and type ... insufficient memory • Print the job. (Only part of held jobs and deleting others you can print your print job by scrolling through the printer driver. The job is not set for the correct size media. • Make sure the menu values for both size and type are misaligned Realign the...
Troubleshooting Guide
Page 5
...dark • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Load paper from the printer driver before sending the job to print. • Scroll to... the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to...
...dark • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Load paper from the printer driver before sending the job to print. • Scroll to... the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to...
User's Guide
Page 37
...Windows 1 In your word processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box.... media from the Paper Size list box. 6 Click OK, and then send your word processor, spreadsheet, browser, or other ) 37 The printer returns to the Ready state. 3 From the computer software application, set the paper type, size, and source according to the media you loaded...
...Windows 1 In your word processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box.... media from the Paper Size list box. 6 Click OK, and then send your word processor, spreadsheet, browser, or other ) 37 The printer returns to the Ready state. 3 From the computer software application, set the paper type, size, and source according to the media you loaded...
User's Guide
Page 40
... print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your user name, you can print the job without the PIN. You can then choose the number of copies for the print job or you can be initiated by the user at the printer. a When using Mac OS 9, ... 40 This ensures the job does not print until you enter the same four-digit PIN from the operator panel and choose to view the printer driver settings. 3 Depending on a USB flash memory device. To access confidential jobs, you must be an option if confidential jobs are present. All confidential jobs ...
... print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your user name, you can print the job without the PIN. You can then choose the number of copies for the print job or you can be initiated by the user at the printer. a When using Mac OS 9, ... 40 This ensures the job does not print until you enter the same four-digit PIN from the operator panel and choose to view the printer driver settings. 3 Depending on a USB flash memory device. To access confidential jobs, you must be an option if confidential jobs are present. All confidential jobs ...
User's Guide
Page 42
... to retrieve your confidential print job, and follow the driver instructions. 4 Select the type of held in printer memory. It stores the job in memory so you may be deleted if the printer requires extra memory to the printer. Macintosh 1 From a word processor, spreadsheet, browser,... or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. 3 In the radio group, select the type of ...
... to retrieve your confidential print job, and follow the driver instructions. 4 Select the type of held in printer memory. It stores the job in memory so you may be deleted if the printer requires extra memory to the printer. Macintosh 1 From a word processor, spreadsheet, browser,... or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. 3 In the radio group, select the type of ...
User's Guide
Page 49
...from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for help when loading letterhead in the media sources. Selecting preprinted forms and letterhead Use the following table for laser printers. Inks ... • Store paper in toner. When printing on letterhead. Use papers printed with heat-resistant inks designed for laser printers. Page orientation is acceptable for use with rough or heavily textured surfaces. Printing on letterhead Check with the manufacturer or...
...from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for help when loading letterhead in the media sources. Selecting preprinted forms and letterhead Use the following table for laser printers. Inks ... • Store paper in toner. When printing on letterhead. Use papers printed with heat-resistant inks designed for laser printers. Page orientation is acceptable for use with rough or heavily textured surfaces. Printing on letterhead Check with the manufacturer or...
User's Guide
Page 50
...8226; For best performance, use with laser printers that are compatible with the printer before buying large quantities. Use metal clasps, string ties, or metal folding bars - Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. ... undamaged envelopes. • For best performance and to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from 90 g/m2 (24 lb bond) paper. For detailed information, see Loading the multipurpose feeder. Have an interlocking ...
...8226; For best performance, use with laser printers that are compatible with the printer before buying large quantities. Use metal clasps, string ties, or metal folding bars - Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. ... undamaged envelopes. • For best performance and to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from 90 g/m2 (24 lb bond) paper. For detailed information, see Loading the multipurpose feeder. Have an interlocking ...
User's Guide
Page 51
...• Remove a 3 mm (0.125 in.) strip from the leading edge to withstand temperatures of 230°C (446°F) and pressure of the adhesive at www.lexmark.com/publications. When printing on labels: • Set the Paper Type menu item to peel off during printing, resulting in a jam. Label adhesives, face sheet...04 in letter size, A4 size, and legal size sheets. Zone coating of 25 pounds per square inch (psi). Set the Paper Type from the printer operator panel, the printer driver, or from MarkVision Professional. • Do not load labels together with laser printers.
...• Remove a 3 mm (0.125 in.) strip from the leading edge to withstand temperatures of 230°C (446°F) and pressure of the adhesive at www.lexmark.com/publications. When printing on labels: • Set the Paper Type menu item to peel off during printing, resulting in a jam. Label adhesives, face sheet...04 in letter size, A4 size, and legal size sheets. Zone coating of 25 pounds per square inch (psi). Set the Paper Type from the printer operator panel, the printer driver, or from MarkVision Professional. • Do not load labels together with laser printers.
User's Guide
Page 52
... The following guidelines for the grain direction of media, see Identifying media sources and specifications. Set this from the operator panel, the printer driver, or from MarkVision Professional. Use Heavy for card stock weighing more than or heavier than directly on the floor. • When ... they rest on label printing, characteristics, and design, see Media types and weights (output options). Do not place anything on the Lexmark Web site at www.lexmark.com/publications. For more information on a pallet or shelf, rather than 163 g/m2 (90 lb). • Be aware that preprinting...
... The following guidelines for the grain direction of media, see Identifying media sources and specifications. Set this from the operator panel, the printer driver, or from MarkVision Professional. Use Heavy for card stock weighing more than or heavier than directly on the floor. • When ... they rest on label printing, characteristics, and design, see Media types and weights (output options). Do not place anything on the Lexmark Web site at www.lexmark.com/publications. For more information on a pallet or shelf, rather than 163 g/m2 (90 lb). • Be aware that preprinting...
User's Guide
Page 59
... 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Conserving supplies 59 Prints colors less vividly to 32 pages on changing these settings, see Holding a job in your software application or printer driver to 5 (darkest setting). Combined with the duplex setting, Multipage Print lets you can cancel the job. Duplex...-to-back several times to redistribute the toner, then reinsert it is satisfactory before you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job, see the Menus and Messages Guide. When the print remains...
... 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Conserving supplies 59 Prints colors less vividly to 32 pages on changing these settings, see Holding a job in your software application or printer driver to 5 (darkest setting). Combined with the duplex setting, Multipage Print lets you can cancel the job. Duplex...-to-back several times to redistribute the toner, then reinsert it is satisfactory before you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job, see the Menus and Messages Guide. When the print remains...
User's Guide
Page 88
... service. Job takes longer than expected to receive data. Verify that you selected the printer driver associated with the Lexmark C770, C772. • If you are using a USB port, make sure you are using the wrong printer driver or are using a recommended interface cable. The job is secure. If the messages do not appear, turn...
... service. Job takes longer than expected to receive data. Verify that you selected the printer driver associated with the Lexmark C770, C772. • If you are using a USB port, make sure you are using the wrong printer driver or are using a recommended interface cable. The job is secure. If the messages do not appear, turn...
User's Guide
Page 89
...not set on the wrong paper or specialty media. Collate is set to Off in the driver overrides the setting in the Finishing Menu or through the printer driver. The printer does not have enough memory. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both size and type are... set for the correct size media. • Make sure the menu values for the standard parallel port. Set Print Timeout to a higher value from the wrong tray or on the printers operator panel....
...not set on the wrong paper or specialty media. Collate is set to Off in the driver overrides the setting in the Finishing Menu or through the printer driver. The printer does not have enough memory. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both size and type are... set for the correct size media. • Make sure the menu values for the standard parallel port. Set Print Timeout to a higher value from the wrong tray or on the printers operator panel....
User's Guide
Page 95
...paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Replace the print cartridges. Toner specks • The print cartridges are defective. • The ...is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the trays is not damp. • Shake the specified toner cartridge to utilize the remaining toner. Gray...
...paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Replace the print cartridges. Toner specks • The print cartridges are defective. • The ...is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the trays is not damp. • Shake the specified toner cartridge to utilize the remaining toner. Gray...
Menus and Messages Guide
Page 24
... portrait orientation and left edge for portrait orientation and top edge for a specific job from the printer driver. 1...999 (1*) Specifies whether to define how the printer delivers the printed output. Prints entire job the number of your printed output. Menu selection Duplex Duplex...page 2, page 3, page 1, page 2, page 3. 24 Prints on both sides of the job. Values selected from the printer driver always override values selected from the printer driver to print, the printer prints page 1, page 1, page 2, page 2, page 3, page 3. Long Edge* Short Edge Sets the number of your...
... portrait orientation and left edge for portrait orientation and top edge for a specific job from the printer driver. 1...999 (1*) Specifies whether to define how the printer delivers the printed output. Prints entire job the number of your printed output. Menu selection Duplex Duplex...page 2, page 3, page 1, page 2, page 3. 24 Prints on both sides of the job. Values selected from the printer driver always override values selected from the printer driver to print, the printer prints page 1, page 1, page 2, page 2, page 3, page 3. Long Edge* Short Edge Sets the number of your...
Menus and Messages Guide
Page 34
... source ignores the Select Paper Feed command. 0-199-Select a numeric value to assign a custom value to factory default values. Off-Printer uses factory default paper source assignments. Sets the lines per page. Values Assign MP Feeder: Off* None 0-199 Assign Tray [x]: ...default paper source assignments. Note: See the Technical Reference for the paper trays. Using printer menus Menu selection Tray Renumber Purpose Configures the printer to work with printer drivers or applications that use different source assignments for more information about assigning source numbers. Select...
... source ignores the Select Paper Feed command. 0-199-Select a numeric value to assign a custom value to factory default values. Off-Printer uses factory default paper source assignments. Sets the lines per page. Values Assign MP Feeder: Off* None 0-199 Assign Tray [x]: ...default paper source assignments. Note: See the Technical Reference for the paper trays. Using printer menus Menu selection Tray Renumber Purpose Configures the printer to work with printer drivers or applications that use different source assignments for more information about assigning source numbers. Select...
Help Menu Pages
Page 10
Help menu pages There are numerous publications available to help in understanding the printer and its options. for): All the guides Color quality guide for adjusting and customizing color output Print quality and troubleshooting guide for resolving issues Printing guide for loading ...available in other languages on safely moving the printer Publications CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to print (... to get the printer up the printer and its functions. It describes the items...
Help menu pages There are numerous publications available to help in understanding the printer and its options. for): All the guides Color quality guide for adjusting and customizing color output Print quality and troubleshooting guide for resolving issues Printing guide for loading ...available in other languages on safely moving the printer Publications CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to print (... to get the printer up the printer and its functions. It describes the items...
Help Menu Pages
Page 19
... and so on) Follow these instructions when you want to print on page 1 for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. f Click OK, and then send your word processor, spreadsheet, browser, or other application, select File Print....according to the print media you loaded. a In your print job as specified for the tray you are using. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Type list box. d Select your media type (transparencies, envelopes, and so on the application) ...
... and so on) Follow these instructions when you want to print on page 1 for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. f Click OK, and then send your word processor, spreadsheet, browser, or other application, select File Print....according to the print media you loaded. a In your print job as specified for the tray you are using. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Type list box. d Select your media type (transparencies, envelopes, and so on the application) ...
Help Menu Pages
Page 22
... Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. setting from the printer driver before sending the job to something other than one • Perform a Color Adjust in the paper tray. • Avoid textured ... • If paper is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before • The print cartridges are low on toner. settings match the type of paper you • You are using paper that does ...
... Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. setting from the printer driver before sending the job to something other than one • Perform a Color Adjust in the paper tray. • Avoid textured ... • If paper is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before • The print cartridges are low on toner. settings match the type of paper you • You are using paper that does ...
Help Menu Pages
Page 23
... worn or defective. • The image transfer unit is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. Uneven print density ABCDE ABCDE ABCDE • The print cartridges are using . • The...
... worn or defective. • The image transfer unit is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. Uneven print density ABCDE ABCDE ABCDE • The print cartridges are using . • The...
