User's Guide
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...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • ... any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 117 • "Printhead errors" on page 117 • "Software did not install" on . To open the Service Center, use one of these methods: Method 1...
...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • ... any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 117 • "Printhead errors" on page 117 • "Software did not install" on . To open the Service Center, use one of these methods: Method 1...
User's Guide
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... and , and then press and release to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 • "Print job does not print or is ... • "Cannot print through USB" on page 122 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ...
... and , and then press and release to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 • "Print job does not print or is ... • "Cannot print through USB" on page 122 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ...
User's Guide
Page 119
...WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the ... supply from the printer, and then reinsert it clicks. 5 Close the printer. You may have connected to have problems, then try removing and reinstalling the software. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer....
...WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the ... supply from the printer, and then reinsert it clicks. 5 Close the printer. You may have connected to have problems, then try removing and reinstalling the software. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer....
User's Guide
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.... If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the matching color slot of the printhead. 3 Close the printer. If your printer does not appear on , and then open , choose File > Print. 2 From the printer pop-up menu, choose your printer... Printer list, then choose Add Printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the list, then try either...
.... If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the matching color slot of the printhead. 3 Close the printer. If your printer does not appear on , and then open , choose File > Print. 2 From the printer pop-up menu, choose your printer... Printer list, then choose Add Printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the list, then try either...
User's Guide
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... Press the arrow buttons to scroll to fit, make sure the printhead is finished. to have connected to Align Printer, and the press . Press printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on page 13 for your printer ...software or firmware. Troubleshooting 121 REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" ...
... Press the arrow buttons to scroll to fit, make sure the printhead is finished. to have connected to Align Printer, and the press . Press printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on page 13 for your printer ...software or firmware. Troubleshooting 121 REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" ...
User's Guide
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... ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" ...checklist does not solve the problem, then try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A ...
... ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" ...checklist does not solve the problem, then try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A ...
User's Guide
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... 145 printer does not print wirelessly 146 printer does not respond 121 printer memory fax 88 printer printing blank pages 121 printer problems, basic solutions 116 Printer Settings 77 printer software installing 27 uninstalling 26 printer, setting as default 49 printhead aligning 113 printhead access 11 printhead error 117 printhead nozzles cleaning 114 Index 176
... 145 printer does not print wirelessly 146 printer does not respond 121 printer memory fax 88 printer printing blank pages 121 printer problems, basic solutions 116 Printer Settings 77 printer software installing 27 uninstalling 26 printer, setting as default 49 printhead aligning 113 printhead access 11 printhead error 117 printhead nozzles cleaning 114 Index 176
User's Guide
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... transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 131 Service Center 116 solving basic printer problems 116 wireless network 140 troubleshooting, copy scanner unit does not close 128 troubleshooting, copy and scan cannot scan to computer ...incorrect language appears on display 117 page does not print 120 printer does not respond 121 printer printing blank pages 121 printhead error 117 software did not install 119 troubleshooting, wireless cannot print over wireless network 141 changing wireless settings after installation (...
... transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 131 Service Center 116 solving basic printer problems 116 wireless network 140 troubleshooting, copy scanner unit does not close 128 troubleshooting, copy and scan cannot scan to computer ...incorrect language appears on display 117 page does not print 120 printer does not respond 121 printer printing blank pages 121 printhead error 117 software did not install 119 troubleshooting, wireless cannot print over wireless network 141 changing wireless settings after installation (...
Quick Reference
Page 4
About your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on one sheet. Wireless/network...using less ink than one page image on one side of a sheet of paper. • Print on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to improve the quality of time (the ...
About your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on one sheet. Wireless/network...using less ink than one page image on one side of a sheet of paper. • Print on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to improve the quality of time (the ...
Quick Reference
Page 19
...problem, then try one of the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 19 • "Printhead...is not plugged into the ADF or facedown on the computer screen. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control ...
...problem, then try one of the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 19 • "Printhead...is not plugged into the ADF or facedown on the computer screen. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control ...
Quick Reference
Page 20
...in the Setup menu, then press and hold for three seconds to turn off . Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: If removing and reinserting the...the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the...
...in the Setup menu, then press and hold for three seconds to turn off . Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: If removing and reinserting the...the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the...
Quick Reference
Page 21
... your printer does not appear in the list in Power Saver mode. The USB port is marked with a USB symbol. From the list of the printhead. 3 Close the printer. Note: Make sure the printer is damaged, then use a new one . 2 Firmly plug the square end of the USB ... printer, remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. Before you encountered problems while installing, or if your printer does not appear on the printer. Press and hold for three seconds to a defective port. If the cable is...
... your printer does not appear in the list in Power Saver mode. The USB port is marked with a USB symbol. From the list of the printhead. 3 Close the printer. Note: Make sure the printer is damaged, then use a new one . 2 Firmly plug the square end of the USB ... printer, remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. Before you encountered problems while installing, or if your printer does not appear on the printer. Press and hold for three seconds to a defective port. If the cable is...
Quick Reference
Page 22
... Root Hub are listed, then the USB port is marked with a USB symbol. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. Printer is blinking on the printer. The USB port is enabled. You may not ...be caused by improperly installed ink cartridges. If this problem persists, then check our Web site for updates for any obvious damage. The Device Manager opens. 4 Click the plus sign (+) beside Universal...
... Root Hub are listed, then the USB port is marked with a USB symbol. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. Printer is blinking on the printer. The USB port is enabled. You may not ...be caused by improperly installed ink cartridges. If this problem persists, then check our Web site for updates for any obvious damage. The Device Manager opens. 4 Click the plus sign (+) beside Universal...