User's Guide
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... back on. To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 117 • "Printhead errors" on page 117 • "Software did not install" on an error message dialog, click the For additional assistance, use one of these...
... back on. To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 117 • "Printhead errors" on page 117 • "Software did not install" on an error message dialog, click the For additional assistance, use one of these...
User's Guide
Page 117
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, ... 122 • "Cannot print through USB" on page 122 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, ... 122 • "Cannot print through USB" on page 122 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 117 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the...
User's Guide
Page 119
4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer. If the cable is marked with a USB symbol. You may have problems, then try removing and reinstalling the software. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the...
4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the USB port of the computer. If the cable is marked with a USB symbol. You may have problems, then try removing and reinstalling the software. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the...
User's Guide
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... the cartridges are inserted correctly. The cartridges should click firmly into the back of the printhead. 3 Close the printer. Note: Make sure the printer is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY...
... the cartridges are inserted correctly. The cartridges should click firmly into the back of the printhead. 3 Close the printer. Note: Make sure the printer is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY...
User's Guide
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...ink cartridges, see "Replacing ink cartridges" on page 13 for your printer software or firmware. If the cartridges do not seem to Deep Clean Printhead, and then press . Note: Do not remove the alignment page until printing is properly seated, and then try installing the cartridges again. 2... SOFTWARE Printer is marked with a USB symbol. to a defective port. Troubleshooting 121 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, then the printer is in Power Saver mode. The USB port is printing blank pages...
...ink cartridges, see "Replacing ink cartridges" on page 13 for your printer software or firmware. If the cartridges do not seem to Deep Clean Printhead, and then press . Note: Do not remove the alignment page until printing is properly seated, and then try installing the cartridges again. 2... SOFTWARE Printer is marked with a USB symbol. to a defective port. Troubleshooting 121 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, then the printer is in Power Saver mode. The USB port is printing blank pages...
User's Guide
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...from your system. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist... does not solve the problem, then try one or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. ...
...from your system. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist... does not solve the problem, then try one or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. ...
User's Guide
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... 145 printer does not print wirelessly 146 printer does not respond 121 printer memory fax 88 printer printing blank pages 121 printer problems, basic solutions 116 Printer Settings 77 printer software installing 27 uninstalling 26 printer, setting as default 49 printhead aligning 113 printhead access 11 printhead error 117 printhead nozzles cleaning 114 Index 176
... 145 printer does not print wirelessly 146 printer does not respond 121 printer memory fax 88 printer printing blank pages 121 printer problems, basic solutions 116 Printer Settings 77 printer software installing 27 uninstalling 26 printer, setting as default 49 printhead aligning 113 printhead access 11 printhead error 117 printhead nozzles cleaning 114 Index 176
User's Guide
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... transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 131 Service Center 116 solving basic printer problems 116 wireless network 140 troubleshooting, copy scanner unit does not close 128 troubleshooting, copy and scan cannot scan to computer ...incorrect language appears on display 117 page does not print 120 printer does not respond 121 printer printing blank pages 121 printhead error 117 software did not install 119 troubleshooting, wireless cannot print over wireless network 141 changing wireless settings after installation (...
... transparencies 31 troubleshooting checking an unresponsive printer 116 contacting technical support 116 fax checklist 131 Service Center 116 solving basic printer problems 116 wireless network 140 troubleshooting, copy scanner unit does not close 128 troubleshooting, copy and scan cannot scan to computer ...incorrect language appears on display 117 page does not print 120 printer does not respond 121 printer printing blank pages 121 printhead error 117 software did not install 119 troubleshooting, wireless cannot print over wireless network 141 changing wireless settings after installation (...
Quick Reference
Page 4
...using less ink than one page image on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the Lexmark Web site at http://support.lexmark.com. Conserving paper • Activate Eco-Mode. Minimizing your prints...This feature sets the screen brightness to low and sets the printer to change to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. Wireless/network printers allow you print on both sides of the paper. These modes can scan documents or...
...using less ink than one page image on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the Lexmark Web site at http://support.lexmark.com. Conserving paper • Activate Eco-Mode. Minimizing your prints...This feature sets the screen brightness to low and sets the printer to change to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. Wireless/network printers allow you print on both sides of the paper. These modes can scan documents or...
Quick Reference
Page 19
...resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 19 • "Printhead errors" on page 20 • "Software did not install" on page 21 • "Print job does not print or is missing pages"...document as a PDF. To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live ...
...resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 19 • "Printhead errors" on page 20 • "Software did not install" on page 21 • "Print job does not print or is missing pages"...document as a PDF. To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live ...
Quick Reference
Page 20
...free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. 20 Note: If you troubleshoot" checklist does not solve the problem, then try the following: ...REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2...
...free cloth. 4 Reinsert the printhead, and then close the latch until Language Selection appears on . Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. 20 Note: If you troubleshoot" checklist does not solve the problem, then try the following: ...REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2...
Quick Reference
Page 21
... folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If you continue to have problems, then try another USB port on the Printer list, then choose Add Printer. Press and hold for any obvious damage. REMOVE AND REINSTALL THE PRINTER... of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead. 3 Close the printer. Print job does not print or is damaged, then use a new one minute, reconnect the power cord into the power supply, and...
... folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If you continue to have problems, then try another USB port on the Printer list, then choose Add Printer. Press and hold for any obvious damage. REMOVE AND REINSTALL THE PRINTER... of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead. 3 Close the printer. Print job does not print or is damaged, then use a new one minute, reconnect the power cord into the power supply, and...
Quick Reference
Page 22
...USB cable for your printer software or firmware. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular ...is printing blank pages Blank pages may not be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. Note: Do not remove the alignment page until printing is enabled. If the cable is...
...USB cable for your printer software or firmware. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular ...is printing blank pages Blank pages may not be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the computer documentation. Note: Do not remove the alignment page until printing is enabled. If the cable is...