User's Guide
Page 182
...USB port. to continue printing. 56 Standard USB port disabled Try one or more of the following: • Replace the photoconductor kit. • Press to clear the message and continue printing. Press • Make sure the USB Buffer menu item is near exhaustion. Troubleshooting 182 to ...memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off and then back on . 84 PC Kit life warning The photoconductor kit is not set to Disabled.
...USB port. to continue printing. 56 Standard USB port disabled Try one or more of the following: • Replace the photoconductor kit. • Press to clear the message and continue printing. Press • Make sure the USB Buffer menu item is near exhaustion. Troubleshooting 182 to ...memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off and then back on . 84 PC Kit life warning The photoconductor kit is not set to Disabled.
User's Guide
Page 183
... door, and then remove the photoconductor kit and toner cartridge. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.yy Paper jam The message indicates either where the paper is jammed...toner cartridge unit. 4 Close the front door. 5 Press to continue printing. 202.yy Paper jam The message indicates either where the paper is exhausted. Troubleshooting 183 84 Replace PC Kit The photoconductor kit is jammed or the number of pages jammed. 1 Open the front door. 2 Open the rear door. ...
... door, and then remove the photoconductor kit and toner cartridge. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.yy Paper jam The message indicates either where the paper is jammed...toner cartridge unit. 4 Close the front door. 5 Press to continue printing. 202.yy Paper jam The message indicates either where the paper is exhausted. Troubleshooting 183 84 Replace PC Kit The photoconductor kit is jammed or the number of pages jammed. 1 Open the front door. 2 Open the rear door. ...
User's Guide
Page 228
...Jams 185 293 Paper Missing 185 293.02 Flatbed Cover Open 185 294 ADF Jam 186 31.yy Replace defective or missing cartridge 180 34 Short paper 180 35 Insufficient memory to support Resource Save feature ... disabled 182 58 Too many flash options installed 182 58 Too many trays attached 182 84 PC Kit life warning 182 84 Replace PC Kit 183 840.01 Scanner Disabled 186 840.02 Scanner Auto Disabled 186 88.yy Cartridge is... 189 unable to pause print job to make copies 192 copying adding an overlay message 76 adjusting quality 74 canceling a copy job 77 collating copies 74 enlarging 73 from one size to...
...Jams 185 293 Paper Missing 185 293.02 Flatbed Cover Open 185 294 ADF Jam 186 31.yy Replace defective or missing cartridge 180 34 Short paper 180 35 Insufficient memory to support Resource Save feature ... disabled 182 58 Too many flash options installed 182 58 Too many trays attached 182 84 PC Kit life warning 182 84 Replace PC Kit 183 840.01 Scanner Disabled 186 840.02 Scanner Auto Disabled 186 88.yy Cartridge is... 189 unable to pause print job to make copies 192 copying adding an overlay message 76 adjusting quality 74 canceling a copy job 77 collating copies 74 enlarging 73 from one size to...
Technical Reference
Page 57
...57 = Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe ...Replace PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message...
...57 = Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe ...Replace PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message...
Technical Reference
Page 62
... Required - 40203 88.2x Replace X X Replace Cartridge yellow cartridge Black PC Unit Life 40204 84 Black pc unit X X Warning life warning Intervention Required - 40204 84 unsupported X X Unsupported PC Unit [color] pc unit Intervention Required - 40204 84.yy Color PC X X Color PC Units Life Unit Life warning Warning Intervention Required - 40204 PC Kit Life Warning 84 PC kit life warning Intervention Required - 40204...
... Required - 40203 88.2x Replace X X Replace Cartridge yellow cartridge Black PC Unit Life 40204 84 Black pc unit X X Warning life warning Intervention Required - 40204 84 unsupported X X Unsupported PC Unit [color] pc unit Intervention Required - 40204 84.yy Color PC X X Color PC Units Life Unit Life warning Warning Intervention Required - 40204 PC Kit Life Warning 84 PC kit life warning Intervention Required - 40204...
Technical Reference
Page 63
... 88 Replace yellow X X Replace Toner toner Intervention Required - 40304 Replace PC Kit 84 Replace PC Kit Intervention Required - 40304 84 Replace X X Replace Photoconductor photoconductor Intervention Required - 40305 84 Replace black X X 84 Replace Black PC Unit PC Unit Intervention Required - 40309 32.yy black X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40309 32.yy Replace X X Replace unsupported cartridge unsupported black cartridge * This message...
... 88 Replace yellow X X Replace Toner toner Intervention Required - 40304 Replace PC Kit 84 Replace PC Kit Intervention Required - 40304 84 Replace X X Replace Photoconductor photoconductor Intervention Required - 40305 84 Replace black X X 84 Replace Black PC Unit PC Unit Intervention Required - 40309 32.yy black X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40309 32.yy Replace X X Replace unsupported cartridge unsupported black cartridge * This message...
Technical Reference
Page 65
... supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40315 80 Scheduled X X Scheduled Maintenance maintenance [x] Note: [x] indicates 600k kit. Intervention Required - 40315 83.yy Replace X X Replace Transfer Module transfer module Intervention Required - 40316 80.yy Replace X X Replace Fuser fuser Intervention Required - 40316 87.yy Replace X X Replace Fuser fuser Intervention...
... supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40315 80 Scheduled X X Scheduled Maintenance maintenance [x] Note: [x] indicates 600k kit. Intervention Required - 40315 83.yy Replace X X Replace Transfer Module transfer module Intervention Required - 40316 80.yy Replace X X Replace Fuser fuser Intervention Required - 40316 87.yy Replace X X Replace Fuser fuser Intervention...
Service Manual
Page 44
...the additional trays. 3. Plug in the printer, and turn it on the USB port is discarded. • Press Menus ( ) to ensure print quality. 84 Replace PC Kit 88 Cartridge Low This warning is displayed when the cartridge is cleared from ADF • Cancel job • Restart job - Any data received on . 58... memory. 3. If this doesn't remedy the problem, See "ADF cover open . • Close the ADF cover. 7013-XXX User status and attendance messages (continued) User primary message Explanation 56 Standard USB Port Disabled This message may be available: - Paper cleared Paper is low.
...the additional trays. 3. Plug in the printer, and turn it on the USB port is discarded. • Press Menus ( ) to ensure print quality. 84 Replace PC Kit 88 Cartridge Low This warning is displayed when the cartridge is cleared from ADF • Cancel job • Restart job - Any data received on . 58... memory. 3. If this doesn't remedy the problem, See "ADF cover open . • Close the ADF cover. 7013-XXX User status and attendance messages (continued) User primary message Explanation 56 Standard USB Port Disabled This message may be available: - Paper cleared Paper is low.
Service Manual
Page 45
... or is too loose. 200.06 Imaged page not expected page (bouncy passthru sensor) Remove the toner cartridge/PC kit. Diagnostics information 2-11 Then, inspect the flag on the manual input sensor. Replace the sensor if necessary. At the front, remove the upper front guide, and inspect the flag on the...check the paper size settings in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Repeating jams or jam messages can be caused by any of the specified length. • Faulty media feed clutch. perhaps due to expect the printhead mirror motor lock. ...
... or is too loose. 200.06 Imaged page not expected page (bouncy passthru sensor) Remove the toner cartridge/PC kit. Diagnostics information 2-11 Then, inspect the flag on the manual input sensor. Replace the sensor if necessary. At the front, remove the upper front guide, and inspect the flag on the...check the paper size settings in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Repeating jams or jam messages can be caused by any of the specified length. • Faulty media feed clutch. perhaps due to expect the printhead mirror motor lock. ...
Service Manual
Page 70
...gear. • If there is blank. 2. A gap in that order. Extreme environmental conditions, temperatures, and humidity will affect the print quality. The message CONFIG MENU displays. Press to Exit Config Menu, and press . The first page has various fonts and a graphic, the second page is gray with...LVPS/HVPS connector marked OPC (at the end of the beam or dust on the lens. Try a different toner cartridge and PC kit. • If those fail, then replace the LVPS/HVPS, controller board, or the printhead in the opening for repeating defects. Also, see "Solving print quality problems"...
...gear. • If there is blank. 2. A gap in that order. Extreme environmental conditions, temperatures, and humidity will affect the print quality. The message CONFIG MENU displays. Press to Exit Config Menu, and press . The first page has various fonts and a graphic, the second page is gray with...LVPS/HVPS connector marked OPC (at the end of the beam or dust on the lens. Try a different toner cartridge and PC kit. • If those fail, then replace the LVPS/HVPS, controller board, or the printhead in the opening for repeating defects. Also, see "Solving print quality problems"...