WorkCentre 6400 System Administrator Guide
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... Panel 114 Configuring a Validation Server 114 Troubleshooting Workflow Scanning 115 Scanning to a User's Home Folder 116 Configuring Scan to Home 116 Configuring the Printer for the Xerox Scan Utility 117 8 Fax Embedded Fax ...Troubleshooting Embedded Fax 129 Server Fax 131 Configure a Server Fax Filing Repository 131 Configure Server Fax Default Settings 133 Troubleshooting Server Fax 134 Internet Fax 135 Configuring Default Internet Fax Settings 135 Configuring Internet Fax Receive Settings 136 Internet Fax Addresses 137 Troubleshooting Internet Fax 137 6 WorkCentre 6400...
... Panel 114 Configuring a Validation Server 114 Troubleshooting Workflow Scanning 115 Scanning to a User's Home Folder 116 Configuring Scan to Home 116 Configuring the Printer for the Xerox Scan Utility 117 8 Fax Embedded Fax ...Troubleshooting Embedded Fax 129 Server Fax 131 Configure a Server Fax Filing Repository 131 Configure Server Fax Default Settings 133 Troubleshooting Server Fax 134 Internet Fax 135 Configuring Default Internet Fax Settings 135 Configuring Internet Fax Receive Settings 136 Internet Fax Addresses 137 Troubleshooting Internet Fax 137 6 WorkCentre 6400...
WorkCentre 6400 System Administrator Guide
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... Accounting 142 Enabling Xerox Standard Accounting 142 Creating a Group Account 142 Creating a New User Account and Setting Usage Limits 143 Creating a General Account 143 Maximum Usage Limits 144 Resetting Usage Limits 144 Printing a Report 145 Network Accounting 146 Enabling and Configuring Network Accounting 146 Troubleshooting Network Accounting 147 ...Downloading a Network Log from CentreWare IS 164 Customizing Printer Contact Information 165 Updating the Printer Software 166 Manual 166 Auto Upgrade 167 WorkCentre 6400 Multifunction Printer 7 System Administrator Guide
... Accounting 142 Enabling Xerox Standard Accounting 142 Creating a Group Account 142 Creating a New User Account and Setting Usage Limits 143 Creating a General Account 143 Maximum Usage Limits 144 Resetting Usage Limits 144 Printing a Report 145 Network Accounting 146 Enabling and Configuring Network Accounting 146 Troubleshooting Network Accounting 147 ...Downloading a Network Log from CentreWare IS 164 Customizing Printer Contact Information 165 Updating the Printer Software 166 Manual 166 Auto Upgrade 167 WorkCentre 6400 Multifunction Printer 7 System Administrator Guide
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... details, see Configuring SMTP Server Settings on page 22. 4. Troubleshooting Scan to Email Note: Configure your printer is locked, you ...Wizard on page 161. Next to accept SMTP mail. 6. For details, see the User Guide at www.xerox.com/office/WC6400docs. Editing Default Scan Settings Note: If your SMTP server. • Create an email ... feature, see Physical Connection on page 17. 1. For details, see SMTP on page 35. 104 WorkCentre 6400 Multifunction Printer System Administrator Guide Scanning Scanning to an Email Address The Email feature allows users to scan ...
... details, see Configuring SMTP Server Settings on page 22. 4. Troubleshooting Scan to Email Note: Configure your printer is locked, you ...Wizard on page 161. Next to accept SMTP mail. 6. For details, see the User Guide at www.xerox.com/office/WC6400docs. Editing Default Scan Settings Note: If your SMTP server. • Create an email ... feature, see Physical Connection on page 17. 1. For details, see SMTP on page 35. 104 WorkCentre 6400 Multifunction Printer System Administrator Guide Scanning Scanning to an Email Address The Email feature allows users to scan ...
WorkCentre 6400 System Administrator Guide
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... using SMB, verify the printer has the appropriate user account permissions. 8. See also: For more help, see www.xerox.com/office/support. Verify the printer is defined. Enabling TCP/IP on page 106. 4. For problems scanning using NCP...Troubleshooting Workflow Scanning If you must log in as a system administrator. For assistance and support, see the Online Support Assistant at www.xerox.com/office/WC6400support. For details, see Secure HTTP (SSL) on page 65 and Digital Certificates on the printer. For details, see Configuring Workflow Scanning on page 22. 3. WorkCentre 6400...
... using SMB, verify the printer has the appropriate user account permissions. 8. See also: For more help, see www.xerox.com/office/support. Verify the printer is defined. Enabling TCP/IP on page 106. 4. For problems scanning using NCP...Troubleshooting Workflow Scanning If you must log in as a system administrator. For assistance and support, see the Online Support Assistant at www.xerox.com/office/WC6400support. For details, see Secure HTTP (SSL) on page 65 and Digital Certificates on the printer. For details, see Configuring Workflow Scanning on page 22. 3. WorkCentre 6400...
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... on page 126 • Chain Dialing on page 127 • Fax Polling on page 127 • Troubleshooting Embedded Fax on page 15. 1. At the printer control panel, press the Machine Status button, then touch...Panel on page 129 When you must log in the Czech Republic are advised to contact their Xerox Service Representative to a fax machine using a dedicated telephone line. Touch Enable. 4. Touch Fax... at the Control Panel on page 15. 1. Note: Only WorkCentre models 6400X and 6400XF can type a maximum of 30 characters. 120 WorkCentre 6400 Multifunction Printer System Administrator Guide
... on page 126 • Chain Dialing on page 127 • Fax Polling on page 127 • Troubleshooting Embedded Fax on page 15. 1. At the printer control panel, press the Machine Status button, then touch...Panel on page 129 When you must log in the Czech Republic are advised to contact their Xerox Service Representative to a fax machine using a dedicated telephone line. Touch Enable. 4. Touch Fax... at the Control Panel on page 15. 1. Note: Only WorkCentre models 6400X and 6400XF can type a maximum of 30 characters. 120 WorkCentre 6400 Multifunction Printer System Administrator Guide
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...Server fax is installed and enabled. WorkCentre 6400 Multifunction Printer 129 System Administrator Guide Note: Selecting Keep Forever is locked, you must log in the fax number of a local fax machine using the touch screen keypad, then touch Add. Troubleshooting Embedded Fax Note: If your printer... is memory intensive and requires you to manually delete files to maintain printer performance. Enabling Embedded Fax on page 15. At the printer control panel, press the Services button. 2. For details, see www.xerox.com/office...
...Server fax is installed and enabled. WorkCentre 6400 Multifunction Printer 129 System Administrator Guide Note: Selecting Keep Forever is locked, you must log in the fax number of a local fax machine using the touch screen keypad, then touch Add. Troubleshooting Embedded Fax Note: If your printer... is memory intensive and requires you to manually delete files to maintain printer performance. Enabling Embedded Fax on page 15. At the printer control panel, press the Services button. 2. For details, see www.xerox.com/office...
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Delay Start. Troubleshooting Server Fax Notes: • • Configure your printer on the network. Verify the printer is setup correctly. On the Defaults page, you are experiencing problems ... Online Support Assistant at the same time. To change other will not function. Server Fax and Embedded Fax cannot be running at www.xerox.com/office/WC6400support. 134 WorkCentre 6400 Multifunction Printer System Administrator Guide If you can change any networking issues before attempting to be adjusted; For details, see The Installation Wizard...
Delay Start. Troubleshooting Server Fax Notes: • • Configure your printer on the network. Verify the printer is setup correctly. On the Defaults page, you are experiencing problems ... Online Support Assistant at the same time. To change other will not function. Server Fax and Embedded Fax cannot be running at www.xerox.com/office/WC6400support. 134 WorkCentre 6400 Multifunction Printer System Administrator Guide If you can change any networking issues before attempting to be adjusted; For details, see The Installation Wizard...
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... feature. 1. To configure LDAP settings, see Initial Setup at www.xerox.com/office/WC6400support. For details, see LDAP on the network. Ensure SMTP is installed and functioning on page 37. Troubleshooting Internet Fax If you can store Internet Fax email addresses in the printer...'s internal address book or you are experiencing problems with sending an Internet Fax, first verify that the TCP/IP Domain Name, host name, and DNS settings are properly configured. 5. WorkCentre 6400 ...
... feature. 1. To configure LDAP settings, see Initial Setup at www.xerox.com/office/WC6400support. For details, see LDAP on the network. Ensure SMTP is installed and functioning on page 37. Troubleshooting Internet Fax If you can store Internet Fax email addresses in the printer...'s internal address book or you are experiencing problems with sending an Internet Fax, first verify that the TCP/IP Domain Name, host name, and DNS settings are properly configured. 5. WorkCentre 6400 ...
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.... Touch Save again. 9. Troubleshooting Network Accounting If you are configured. For details, see the Online Support Assistant at www.xerox.com/office/WC6400docs. On your printer, then press Enter or Return. Verify that enough delay time is enabled. WorkCentre 6400 Multifunction Printer 147 System Administrator Guide... fully qualified domain name of your network accounting server, open a Web browser. For details, see the User Guide at www.xerox.com/office/WC6400support. Verify TCP/IP is set on page 54. 7. Configure the application to allow for user access. At the...
.... Touch Save again. 9. Troubleshooting Network Accounting If you are configured. For details, see the Online Support Assistant at www.xerox.com/office/WC6400docs. On your printer, then press Enter or Return. Verify that enough delay time is enabled. WorkCentre 6400 Multifunction Printer 147 System Administrator Guide... fully qualified domain name of your network accounting server, open a Web browser. For details, see the User Guide at www.xerox.com/office/WC6400support. Verify TCP/IP is set on page 54. 7. Configure the application to allow for user access. At the...
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...IS Note: If your printer is locked, you want: • All Software • Network Software • Copy Software 154 WorkCentre 6400 Multifunction Printer System Administrator Guide Touch Network Settings. 4. Note: Taking the printer offline does not cause the printer to exit the Tools... the Printer from either sending or receiving jobs over the network at any services, such as a system administrator. Touch Resets. 5. Touch Troubleshooting. 4. Touch Close. 6. At the bottom of reset you must log in as a system administrator. At the printer control panel, press...
...IS Note: If your printer is locked, you want: • All Software • Network Software • Copy Software 154 WorkCentre 6400 Multifunction Printer System Administrator Guide Touch Network Settings. 4. Note: Taking the printer offline does not cause the printer to exit the Tools... the Printer from either sending or receiving jobs over the network at any services, such as a system administrator. Touch Resets. 5. Touch Troubleshooting. 4. Touch Close. 6. At the bottom of reset you must log in as a system administrator. At the printer control panel, press...
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... actual usage. • MaintenanceAssistant™: MaintenanceAssisstant provides options for troubleshooting your printer. To create a new account see www.xerox.com/smartesolutions. • CentreWare Web: CentreWare Web is a Web browser-based software tool that simplifies printer ownership and administration. Under Enrollment, select Enrolled. 156 WorkCentre 6400 Multifunction Printer System Administrator Guide Note: For more information...
... actual usage. • MaintenanceAssistant™: MaintenanceAssisstant provides options for troubleshooting your printer. To create a new account see www.xerox.com/smartesolutions. • CentreWare Web: CentreWare Web is a Web browser-based software tool that simplifies printer ownership and administration. Under Enrollment, select Enrolled. 156 WorkCentre 6400 Multifunction Printer System Administrator Guide Note: For more information...
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.... 1. Click Refresh to retain the previous settings. 6. Meter Assistant To view the last transmission of the following: • Send Diagnostic information to Xerox • Start an Online Troubleshooting Session at www.xerox.com • Download file to your computer: Right-click and download the UsageLog.csv file to communicate with... settings or Undo to update the page. For detail on setting up Alert Notification on page 44. Printer supplies list with the Xerox server, click Test Communication Now. WorkCentre 6400 Multifunction Printer 157 System Administrator Guide
.... 1. Click Refresh to retain the previous settings. 6. Meter Assistant To view the last transmission of the following: • Send Diagnostic information to Xerox • Start an Online Troubleshooting Session at www.xerox.com • Download file to your computer: Right-click and download the UsageLog.csv file to communicate with... settings or Undo to update the page. For detail on setting up Alert Notification on page 44. Printer supplies list with the Xerox server, click Test Communication Now. WorkCentre 6400 Multifunction Printer 157 System Administrator Guide
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... that you must log in as a system administrator. Click Start Download. 164 WorkCentre 6400 Multifunction Printer System Administrator Guide Touch the Tools tab. 3. Notes: • You should ...only enable Enhanced logging when instructed to do so by a Xerox support representative. Navigate back to disable Enhanced logging, and touch Save. 8. Downloading a ...recent printer activity that are created in an encrypted format and can be interpreted by a Xerox service or support technician. • Selecting Enhanced logging can cause job processing times to increase...
... that you must log in as a system administrator. Click Start Download. 164 WorkCentre 6400 Multifunction Printer System Administrator Guide Touch the Tools tab. 3. Notes: • You should ...only enable Enhanced logging when instructed to do so by a Xerox support representative. Navigate back to disable Enhanced logging, and touch Save. 8. Downloading a ...recent printer activity that are created in an encrypted format and can be interpreted by a Xerox service or support technician. • Selecting Enhanced logging can cause job processing times to increase...
WorkCentre 6400 System Administrator Guide
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... 120 defining mailbox policies for, 129 defining polling policies for, 129 enabling, 120 troubleshooting, 129 embedded fax connection testing, 129 embedded fax defaults configuring junk fax prevention,...embedded fax mailboxes, 124 assigning, 124 defining policies for, 129 deleting, 124 178 WorkCentre 6400 Multifunction Printer System Administrator Guide embedded fax reports printing, 126 setting up, 126 ...82 managing for saved jobs, 82 Font Management Utility, 163 G group accounts creating for Xerox Standard Accounting, 142 H help resources, 11 host groups creating, 69 editing and deleting,...
... 120 defining mailbox policies for, 129 defining polling policies for, 129 enabling, 120 troubleshooting, 129 embedded fax connection testing, 129 embedded fax defaults configuring junk fax prevention,...embedded fax mailboxes, 124 assigning, 124 defining policies for, 129 deleting, 124 178 WorkCentre 6400 Multifunction Printer System Administrator Guide embedded fax reports printing, 126 setting up, 126 ...82 managing for saved jobs, 82 Font Management Utility, 163 G group accounts creating for Xerox Standard Accounting, 142 H help resources, 11 host groups creating, 69 editing and deleting,...
WorkCentre 6400 System Administrator Guide
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...adding fax recipients to, 138 adding recipients from personal phonebooks, 138 configuring receive settings, 136 setting options for, 139 setting up cover sheets for, 139 troubleshooting, 137 Internet fax addresses, 137 Internet fax defaults configuring, 135 selecting filing options, 136 selecting general settings, 135 selecting image settings, 136 selecting layout ... configuring, 41 LDAP/LDAPS server configuring authentication for, 37 setting up, 37 Linux printing, 88 local authentication, 55 setting up, 56 local time zone WorkCentre 6400 Multifunction Printer 179 System Administrator Guide
...adding fax recipients to, 138 adding recipients from personal phonebooks, 138 configuring receive settings, 136 setting options for, 139 setting up cover sheets for, 139 troubleshooting, 137 Internet fax addresses, 137 Internet fax defaults configuring, 135 selecting filing options, 136 selecting general settings, 135 selecting image settings, 136 selecting layout ... configuring, 41 LDAP/LDAPS server configuring authentication for, 37 setting up, 37 Linux printing, 88 local authentication, 55 setting up, 56 local time zone WorkCentre 6400 Multifunction Printer 179 System Administrator Guide
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...47 NetWare NCP (NetWare Core Protocol), 107 network connecting the printer to, 14 network accounting, 146 enabling and configuring, 146 troubleshooting, 147 network address assigning, 16 configuring dynamically, 23 configuring manually, 22 network authentication, 56 network configuration, 21 network logs ...47 configuring NTP, 45 configuring POP3, 42 configuring Raw TCP/IP printing, 33 configuring SLP, 27 configuring SMTP, 35 180 WorkCentre 6400 Multifunction Printer System Administrator Guide configuring SNMP, 28 configuring SSDP, 31 Proxy server, 44 network speed detecting, 16 setting manually...
...47 NetWare NCP (NetWare Core Protocol), 107 network connecting the printer to, 14 network accounting, 146 enabling and configuring, 146 troubleshooting, 147 network address assigning, 16 configuring dynamically, 23 configuring manually, 22 network authentication, 56 network configuration, 21 network logs ...47 configuring NTP, 45 configuring POP3, 42 configuring Raw TCP/IP printing, 33 configuring SLP, 27 configuring SMTP, 35 180 WorkCentre 6400 Multifunction Printer System Administrator Guide configuring SNMP, 28 configuring SSDP, 31 Proxy server, 44 network speed detecting, 16 setting manually...
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... clearing from printer memory, 122 enabling and disabling, 122 secure HTTP, 65 enabling, 65 security, 53 self-signed digital certificate, 62 server fax, 131 troubleshooting, 134 server fax defaults configuring, 133 server fax filing repositories configuring, 131 configuring using FTP, 131 configuring using HTTP/HTTPS, 132 configuring using NetWare, 133...Server Message Block (SMB), 108 Service Advertising Protocol (SAP) enabling, 47 Service Registration page, 19 services enabling in CentreWare IS, 19 personalizing for users, 55 WorkCentre 6400 Multifunction Printer 181 System Administrator Guide
... clearing from printer memory, 122 enabling and disabling, 122 secure HTTP, 65 enabling, 65 security, 53 self-signed digital certificate, 62 server fax, 131 troubleshooting, 134 server fax defaults configuring, 133 server fax filing repositories configuring, 131 configuring using FTP, 131 configuring using HTTP/HTTPS, 132 configuring using NetWare, 133...Server Message Block (SMB), 108 Service Advertising Protocol (SAP) enabling, 47 Service Registration page, 19 services enabling in CentreWare IS, 19 personalizing for users, 55 WorkCentre 6400 Multifunction Printer 181 System Administrator Guide
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... for all users, 61 controlling for groups, 61 controlling for individual users, 61 touch screen settings, 153 182 WorkCentre 6400 Multifunction Printer System Administrator Guide troubleshooting embedded fax, 129 Internet faxes, 137 network accounting, 147 server fax, 134 workflow scanning, 115 trusted certificate authorities..., 157 viewing, 157 usage limit reports printing, 145 usage limits for users, 144 resetting, 144 user accounts creating for Xerox Standard Accounting, 143 user authentication types, 54 user authorization types, 54 User Information Database adding users to, 55 user password...
... for all users, 61 controlling for groups, 61 controlling for individual users, 61 touch screen settings, 153 182 WorkCentre 6400 Multifunction Printer System Administrator Guide troubleshooting embedded fax, 129 Internet faxes, 137 network accounting, 147 server fax, 134 workflow scanning, 115 trusted certificate authorities..., 157 viewing, 157 usage limit reports printing, 145 usage limits for users, 144 resetting, 144 user accounts creating for Xerox Standard Accounting, 143 user authentication types, 54 user authorization types, 54 User Information Database adding users to, 55 user password...
WorkCentre 6400 User Guide
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... the Document Feeder Rollers and Pad 160 Cleaning the Duplex Feed Rollers 161 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167 Recycling Supplies 167 Installing Staples... Will Not Close 179 Right Side Door Will Not Close 180 Paper Feed Problems 181 Clearing Paper Jams or Misfeeds 181 Minimizing Paper Jams 197 Troubleshooting Paper Feed Problems 198 WorkCentre 6400 Multifunction Printer 7 User Guide
... the Document Feeder Rollers and Pad 160 Cleaning the Duplex Feed Rollers 161 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167 Recycling Supplies 167 Installing Staples... Will Not Close 179 Right Side Door Will Not Close 180 Paper Feed Problems 181 Clearing Paper Jams or Misfeeds 181 Minimizing Paper Jams 197 Troubleshooting Paper Feed Problems 198 WorkCentre 6400 Multifunction Printer 7 User Guide
WorkCentre 6400 User Guide
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Print-Quality Problems 201 Using Built-in Troubleshooting Tools 201 Troubleshooting Print-Quality Problems 203 Copy and Scan Problems 214 Fax Problems 215 Problems Sending Faxes 216 Problems Receiving Faxes 217 Printing the Protocol Report 218 ... United States (FCC Regulations 228 Canada (Regulations 228 European Union 229 Ozone Release 229 Copy Regulations 230 United States 230 Canada 231 Other Countries 232 8 WorkCentre 6400 Multifunction Printer User Guide
Print-Quality Problems 201 Using Built-in Troubleshooting Tools 201 Troubleshooting Print-Quality Problems 203 Copy and Scan Problems 214 Fax Problems 215 Problems Sending Faxes 216 Problems Receiving Faxes 217 Printing the Protocol Report 218 ... United States (FCC Regulations 228 Canada (Regulations 228 European Union 229 Ozone Release 229 Copy Regulations 230 United States 230 Canada 231 Other Countries 232 8 WorkCentre 6400 Multifunction Printer User Guide