User Guide
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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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... Help and Support. Help and Support opens. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information...
... Help and Support. Help and Support opens. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information...
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... Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral...accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on page 56. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make ...
... Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral...accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on page 56. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make ...
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Occasionally discs are flawed or become scratched and cannot be read by following the instructions in card. www.eMachines.com 57 Audio See "Sound" on page 70. You may be able to play these CDs on page 44. ■ Make sure that came with .... CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that the disc...
Occasionally discs are flawed or become scratched and cannot be read by following the instructions in card. www.eMachines.com 57 Audio See "Sound" on page 70. You may be able to play these CDs on page 44. ■ Make sure that came with .... CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that the disc...
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You may not match. 58 www.eMachines.com For more information, see "Cleaning CDs or DVDs" on page 44. ■ Reinstall the device driver. ■ Make sure that the DVD program has ..., then try again. ■ Some music CDs have a DVD drive. A DVD movie will not play , the disc's regional code and your computer's delivery address. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. For more information, see...
You may not match. 58 www.eMachines.com For more information, see "Cleaning CDs or DVDs" on page 44. ■ Reinstall the device driver. ■ Make sure that the DVD program has ..., then try again. ■ Some music CDs have a DVD drive. A DVD movie will not play , the disc's regional code and your computer's delivery address. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. For more information, see...
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Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are flawed and cannot be read by ... . You cannot save a file to an AC power source and your computer. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.eMachines.com 59 Delete unnecessary files on the diskette. ■ Try a different diskette. Diskette drive The diskette drive is not recognized ■ Shut down (unprotected). ■...
Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are flawed and cannot be read by ... . You cannot save a file to an AC power source and your computer. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.eMachines.com 59 Delete unnecessary files on the diskette. ■ Try a different diskette. Diskette drive The diskette drive is not recognized ■ Shut down (unprotected). ■...
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... Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from...
... Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from...
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Hard drive Troubleshooting You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. If the hard drive is in the Search box , ... or physical shock, you see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart your...
Hard drive Troubleshooting You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. If the hard drive is in the Search box , ... or physical shock, you see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart your...
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...multiple Web browsers open, performing multiple downloads, and having multiple programs open the browser. Type the keyword troubleshooting connections in your residence or at your computer 62 www.eMachines.com Help and Support For more information, "Modem (dial-up )" on page 64. If the error...not the Ethernet network jack. OR - Connecting to make sure that the modem cable is having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a...
...multiple Web browsers open, performing multiple downloads, and having multiple programs open the browser. Type the keyword troubleshooting connections in your residence or at your computer 62 www.eMachines.com Help and Support For more information, "Modem (dial-up )" on page 64. If the error...not the Ethernet network jack. OR - Connecting to make sure that the modem cable is having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a...
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Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... work ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Contact your computer. Press each key to replace it . www.eMachines.com 63 Clean the keyboard and turn off your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it...
Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... work ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Contact your computer. Press each key to replace it . www.eMachines.com 63 Clean the keyboard and turn off your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it...
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...a working telephone into the modem jack and not the Ethernet network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Your modem does not dial or does not connect ■ Make sure that your... have additional telephone services such as call waiting, call waiting is disabled before using the modem. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Modem (dial-up) See also "Internet" on page 10 to make sure...
...a working telephone into the modem jack and not the Ethernet network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Your modem does not dial or does not connect ■ Make sure that your... have additional telephone services such as call waiting, call waiting is disabled before using the modem. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Modem (dial-up) See also "Internet" on page 10 to make sure...
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... or popping sounds). The telephone line may be too noisy. Wiggle the modem cable to the line using a digital, rollover, or PBX line. www.eMachines.com 65 Do not connect these devices to connect at a different location). Line noise is a common problem that is on this line, call your Control... line at a slower rate, abort downloads, or even disconnect. If you are secure. The Control Panel window opens. These lines do not work correctly. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. Make sure that makes a difference.
... or popping sounds). The telephone line may be too noisy. Wiggle the modem cable to the line using a digital, rollover, or PBX line. www.eMachines.com 65 Do not connect these devices to connect at a different location). Line noise is a common problem that is on this line, call your Control... line at a slower rate, abort downloads, or even disconnect. If you are secure. The Control Panel window opens. These lines do not work correctly. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. Make sure that makes a difference.
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... in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com See "Desktop PC Back" on page 62 Your 56K modem does not connect at which you have been made correctly. ■ If the modem... shares the telephone line with just one program. ■ Review the troubleshooting information under "Internet" on page 10 to make sure that the line connected to the modem is working and plugged into the appropriate port on...
... in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com See "Desktop PC Back" on page 62 Your 56K modem does not connect at which you have been made correctly. ■ If the modem... shares the telephone line with just one program. ■ Review the troubleshooting information under "Internet" on page 10 to make sure that the line connected to the modem is working and plugged into the appropriate port on...
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...modem has failed to respond, the modem did not pass diagnostics. www.eMachines.com 67 The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click... and Modem Options dialog box. To turn down the modem volume: 1 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then click Help and Support. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection...
...modem has failed to respond, the modem did not pass diagnostics. www.eMachines.com 67 The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click... and Modem Options dialog box. To turn down the modem volume: 1 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then click Help and Support. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection...
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...the screen using the monitor's degauss feature. Why is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The computer is running but there is no picture ■ Make sure that the monitor is connected to the video port on the ...on . The color is not uniform Make sure that the monitor cable is plugged in the Search box , then click the arrow. Chapter 6: Troubleshooting Monitor The screen resolution is not positioned too close to the monitor. ■ The monitor is not correct Change the screen resolution from the ...
...the screen using the monitor's degauss feature. Why is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The computer is running but there is no picture ■ Make sure that the monitor is connected to the video port on the ...on . The color is not uniform Make sure that the monitor cable is plugged in the Search box , then click the arrow. Chapter 6: Troubleshooting Monitor The screen resolution is not positioned too close to the monitor. ■ The monitor is not correct Change the screen resolution from the ...
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...that the optical sensor is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a ...away from sources of debris. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. www.eMachines.com 69 Make sure that the mouse port works. Mouse The mouse does not work ■ Make sure that the mouse cable is working ...
...that the optical sensor is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a ...away from sources of debris. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. www.eMachines.com 69 Make sure that the mouse port works. Mouse The mouse does not work ■ Make sure that the mouse cable is working ...
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... press. ■ Make sure that you may need to press so the printer can start printing. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. To test the outlet, plug a working correctly. Replace any damaged cables. The printer is online....then retype the password. Contact your company computer department or network administrator for help. Press the button to put the printer online. 70 www.eMachines.com Power Your computer will not turn on , and working device, such as a lamp, into the outlet and turn it is connected to...
... press. ■ Make sure that you may need to press so the printer can start printing. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. To test the outlet, plug a working correctly. Replace any damaged cables. The printer is online....then retype the password. Contact your company computer department or network administrator for help. Press the button to put the printer online. 70 www.eMachines.com Power Your computer will not turn on , and working device, such as a lamp, into the outlet and turn it is connected to...
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...as Default Printer. ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. www.eMachines.com 71 Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Printers and Faxes window ... and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Control Panel window opens. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. If your printer for bent...
...as Default Printer. ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. www.eMachines.com 71 Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Printers and Faxes window ... and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Control Panel window opens. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. If your printer for bent...
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... "Adjusting the volume" on page 21. ■ If you are turned up. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com See the printer documentation for instructions for adding additional memory. Sound You are not getting sound from the... more information, see "Adjusting the volume" on . ■ Make sure that mute controls are turned off. For more information about sound troubleshooting, click Start, then click Help and Support. Most printers have been printed before sending additional files to the printer. ■ If you ...
... "Adjusting the volume" on page 21. ■ If you are turned up. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com See the printer documentation for instructions for adding additional memory. Sound You are not getting sound from the... more information, see "Adjusting the volume" on . ■ Make sure that mute controls are turned off. For more information about sound troubleshooting, click Start, then click Help and Support. Most printers have been printed before sending additional files to the printer. ■ If you ...
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...you did not purchase the hardware or software from eMachines, see : ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of any error messages, and the steps ... you follow these recommendations before contacting Customer Care: ■ Make sure that your computer, follow troubleshooting steps. www.eMachines.com 73 Telephone support Telephone support Before calling eMachines Customer Care If you have "how to" questions about using a program, see the manufacturer's ...
...you did not purchase the hardware or software from eMachines, see : ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of any error messages, and the steps ... you follow these recommendations before contacting Customer Care: ■ Make sure that your computer, follow troubleshooting steps. www.eMachines.com 73 Telephone support Telephone support Before calling eMachines Customer Care If you have "how to" questions about using a program, see the manufacturer's ...