Question posted by mattmurphy3434 on January 18th, 2016
Photo Back Up
I just restarted my Android phone and now there are about a month worth of photos I cannot find. Up until Dec 20th, 2015 my photos were being automatically backed up in the cloud and I could access them via gmail.Are these photos gone? I never deleted them. They were always in my phone over the last month but never backed up to the cloud for some reason. These photos had the circular arrow icon perhaps indicating they weren't being backed up. But why would a restart delete them?I also run out of space on my phone all the time. I have basically no apps on my phone, so what is the deal? I was trying to just get more room for more photos. Very frustrating and I would appreciate any help in the recovery of these photos.Matt
Current Answers
Answer #1: Posted by TommyKervz on January 19th, 2016 3:51 AM
Turn off Auto backup.
- Open the Google Photos app on your mobile device .
- At the top left, touch the menu icon .
- Select Settings > Back up & sync.
- At the top, switch it on or off.
Download your photos from from google photos.
- Go to Google takeout https://takeout.google.com/settings/takeout.
- Scroll down to "google photos" and follow the instructions.
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