Asus A42JP Support Question
Find answers below for this question about Asus A42JP.Question posted by hadisayad2002 on September 21st, 2013
Light Of Power Button Of My Laptop Is Turned On But Widows Doesn't Come Up.
I have an Asus laptop with model No. of A42JP with having core i7 Intel processor and size of 14”. After 2 and half working years now it has problem. Once I turn it on and use and then shut it down or hibernate it or it sleeps then if I push power button , light of power button will be turned on, light of hard disk won’t be turned on and monitor will show nothing, windows won't come up and after a second fan of laptop starts with high speed and nothing else happens and I will have to switch it off. If I again try to turn it, the problem will be repeated unless I leave it for a long time as one or two days then It may be turned on properly. Nowadays it is one week that every day I try to turn it on but the mentioned problem happens. I have done the following things for checking:1. I removed the hard disk and again tried to turn it on but the problem occurred again.2. Also I removed RAM of laptop again the problem happened.3. I gave to a company which declared that they can replace any failed instrument equipment of laptop with its origin one. But they said maybe its motherboard should be replaced and it is expensive and also is risky for this model because again this problem may happen for new motherboard in this model.4. I send mail to Asus company but they didn’t answer me.
Current Answers
Answer #1: Posted by cljeffrey on September 22nd, 2013 9:57 PM
What you may want to try is updating the bios and get the latest drivers from asus support site. Support.asus.com Just type in your laptop model number and select which OS you have installed. Once you update the drivers and bios, try to put it in hibernate and see if you have the same issue. If you do, then the chances is the motherboard needs to be replaced. Because your using is out of warranty, the best thing to do is to purchase a new laptop.
Answer #2: Posted by TommyKervz on September 21st, 2013 6:56 AM
Greetongs. Have you tried changing the Bios battery. I would suggest you keep trying Asus Customer care which is a more hopefull option.
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