I Can't 'buy' Power Up Package.

I can't buy a power up package even though I have enough coins. The cost of the power up package is scrambled on the button. I noticed that a Buy 10 check box has recently been added. Even if I try to buy basic package it does not work.

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Answer #1: Posted by BigFishGamesSupport on November 25th, 2014 2:31 PM

This answer was accepted by the poster of the original question.

BigFishGamesSupport

Member since:
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Hi there, I'm sorry to hear that you're having problems with one of our games. Currently, all of our support is done via email. For assistance with this, please contact us here:

https://bigfishgames.custhelp.com/app/ask

Since all of our support is done via e-mail, once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.

Our reps will be more than happy to work with you to get the problem resolved.

Looking for assistance for Big Fish Games? Contact us directly here: http://bigfi.sh/CShelp

Answer #2: Posted by TommyKervz on November 20th, 2014 8:43 PM

TommyKervz

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January 10th, 2013

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There are several reasons why a game may crash, freeze, or have other technical issues. If you’ve been playing for more than one hour consecutively, then there is a greater chance of this happening. Improve game performance First, try these tips to improve the performance of your game: Double-check that your device has plenty of battery life left. If you’re playing with low battery life, the device has to work harder to run a game. It’s recommended to play while connected to your computer, a wall outlet, or after the battery has fully charged. Close all applications. When you exit an app, the app does not close automatically. For some issues, including game crashes, it is a good idea to close all applications running in background to free up your device’s rilesources. Please see Apple’s iOS: Understanding multitasking help article for more information. If you’re still having trouble, try restarting your device. If the still continues' clear the application cache and data