Cannot Play Games On Ipad 2

Ever since the IOS7 update, I cannot play Big Fish games. They load with no problem then when I open the game, it goes right back to my screen. Help! I really enjoy playing these games.

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Answer #1: Posted by SoCalWoman on January 16th, 2014 8:05 PM

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SoCalWoman

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Hello sharrison1952,

The big fish support website relevant to your device can be viewed here

Once at the link choose the title Game crashing, freezing or not working for a possible solution to your issue.

If you are unable to open/play the game after trying the steps on the website. You can contact Contact Big Fish Games Customer Support.

Please note: Big Fish Games Tech Support suggests running the Dr Felix Diagnostic Report before contacting them, then copy and paste the results onto the "Contact Us" form before submission.

*Full details can be found at the link provided above, and the report is not mandatory, only used as an optional tool used by tech support for troubleshooting.

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