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Question posted by sitaraanus on September 4th, 2013

My Computer Will Not Charge The Battery

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Answer #1: Posted by prateekk007 on September 4th, 2013 7:49 AM

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prateekk007

Member since:
December 5th, 2012

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Hi sitaraanus,

Try the troubleshooting steps mentioned below and see if that helps you.

1. Remove the power cable and hold the power button down for 15 to 20 seconds. Then reconnect the battery and the ac adapter and start the computer. Check if it is working now.
2. Check the jack on the AC Adapter and the system power for any damage.
3. Power down the laptop and then try to charge it.
4. Wiggle the AC Adapter. Does wiggling the AC Adapter make it charge?
5. Connect the AC Adapter in a different good known power outlet. If you have another good known AC Adapter, try connecting it to system and see if it charges the laptop.

6. Run diagnostics on the battery. If you see any errors, replace the battery.

For more information on "battery not charging" issues, refer to: http://dell.to/110Fu2O

You may also watch an online video that might help you: http://dell.to/17O1bbK

Please reply if you have further queries.

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

Thanks & Regards
Prateek K

Related Dell STUDIO XPS 16 Manual Pages

Setup Guide - Page 5

... Your Studio XPS Laptop 5 Before Setting Up Your Studio XPS 5 Connecting the AC Adapter 6 Connecting the Network Cable (Optional 6 Turning on Your Studio XPS 6 Using the Wireless Button 7 Windows Vista® Setup 7 Connecting to the Internet (Optional 8 Setting up the TV Tuner (Optional) (Availability Varies by Regions 10 Setting Up the 5.1 Audio Connections 11 Using Your Studio XPS 12...

Setup Guide - Page 7

... damage the computer or cause a fire. The computer turns on the Studio XPS may cause it to overheat. You should never put your Studio XPS in a low-airflow environment, such as a cabinet, carrying case, or... objects on the fan when the computer gets hot. Setting Up Your Studio XPS Laptop This section provides information to help you have easy access to a power source, adequate ventilation, and...

Setup Guide - Page 8

Setting Up Your Studio XPS Laptop Connecting the AC Adapter Connect the AC adapter to a power strip or electrical outlet may cause fire or equipment damage. Using an incompatible cable or incorrectly connecting the cable to the Studio XPS and then plug it into a wall outlet or surge protector. Turning on Your Studio XPS 6 Connecting the Network Cable...

Setup Guide - Page 9

...one time turns all wireless radios on the screen. Windows Vista® Setup Your Studio XPS is preconfigured with the computer turned on, lightly touch the wireless symbol on the center... wireless radios (Bluetooth®, WiFi, and WWAN) off . Setting Up Your Studio XPS Laptop To turn on your Studio XPS, lightly press the power button on the center control cover and then release. ...

Setup Guide - Page 10

... use your Internet connection. NOTE: If an external USB modem is not a part of your Studio XPS or router for setup instructions and see "Setting Up Your Internet Connection" on page 9. 8...Service Providers) and ISP offerings vary by country. cable or DSL modem 3. Setting Up Your Studio XPS Laptop Connecting to the Internet, you can purchase one from the Dell website at dell.com. ...

Setup Guide - Page 11

... open programs. 2. If you do not have an ISP, the Connect to the Internet but have successfully connected in the following section. Setting Up Your Studio XPS Laptop Before you can help you want to set up an Internet connection with a provided ISP desktop shortcut: 1. Click Start → Connect To. 3. If you do...

Setup Guide - Page 12

Setting Up Your Studio XPS Laptop 4. b. Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or wireless technology connection. Follow the instructions on the screen and use an ...

Setup Guide - Page 13

... Options. Click the microphone icon, select Device: Rear Speakers, and plug your center/woofer speaker cable to the audio in/microphone connector. 2. Setting Up Your Studio XPS Laptop Setting Up the 5.1 Audio Connections To set up TV Signal → Confirm Your Region. To re-setup the TV Tuner, if required: Follow this procedure...

Setup Guide - Page 18

... continue charging the device. 16 NOTE: The USB PowerShare will be used for charging USB devices when the computer is in a sleep state Connects to powered off when only 10% of total battery life remains. 6 AC adapter connector - computer is charging, unplug the USB device and plug it in sleep state. NOTE: If the Studio XPS is...

Setup Guide - Page 19

computer is charged • Blinking white - On AC Adapter: • Solid white - computer is powered on and battery is in a standby state Using Your Studio XPS 17

Setup Guide - Page 20

... that it works with the security cable slot on . battery is charged • Blinking white - The different lights indicate the following: On Battery Power: • Solid white - battery is in a sleep state On AC Adapter: • Solid white - Attaches a commercially available antitheft device to the Studio XPS. computer is critically low • Blinking white - Illuminates...

Setup Guide - Page 25

... Keyboard/ Touch Pad Brightness Settings - full keyboard/touch pad brightness (default setting) b. half keyboard/touch pad brightness 4 Consumer IR - This Studio XPS should only use a battery purchased from other computers. Shut down the Studio XPS, and remove external cables (including the AC adapter). 3 Backlit Keyboard - Do not use ). Press + right-arrow key to be controlled...

Setup Guide - Page 26

... its content. 24 The drive will damage the drive. 3 2 1 Battery 2 Battery release latch 3 Battery bay To replace the battery, slide it into the bay until it clicks into the slot. NOTE: Do not move the Studio XPS while playing or recording CDs and DVDs. Using Your Studio XPS 1 Using the Optical Disc Drive NOTICE: Do not use non...

Setup Guide - Page 28

..., and home theater equipment. Customizing Your Energy Settings You can customize your desktop to maximize the battery life and by reducing the amount of inactivity. • Power saver - This power option saves power on your Studio XPS over its lifetime. 26 This power option offers full performance when you to organize and create...

Setup Guide - Page 36

....com. 34 NOTE: If the message you could see the Dell Technology Guide on your Studio XPS has an issue or error, it may display a System Message that was running when the...assistance. Alternatively you received is connected. Alert! CMOS checksum error - Possible motherboard failure or RTC battery low. CPU fan has failed. Possible hard disk drive failure during HDD boot test (see "...

Setup Guide - Page 52

... Service Manual on your computer, and readme files. Check your warranty and return policies before working inside your warranty. run a diagnostic program for your Studio XPS, reinstall notebook system software, or update drivers for your hard drive. NOTE: Drivers and documentation updates can be found on the Dell™ Support website at support...

Service Manual - Page 1

...Inc. Dell™ Studio XPS™ 1640 Service Manual Before You Begin Base Cover Hard Drive Rear Caps Processor Heat Sink Processor Thermal Fan Memory Coin-Cell Battery Wireless Mini-Card Palm...Subwoofer Audio Board System Board TV Tuner Card (Optional) eSATA Connector AC Adapter Connector Battery Latch Assembly Flashing the BIOS Notes, Notices, and Cautions NOTE: A NOTE indicates ...

Service Manual - Page 2

...in the computer base. 2. Connect the module cable to the system board, remove the main battery (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTICE: Before turning on the computer...Begin. 2. Back to Contents Page IEEE 1394 Module Dell™ Studio XPS™ 1640 Service Manual Removing the IEEE 1394 Module Replacing the IEEE 1394 Module CAUTION: Before working...

Service Manual - Page 8

... Compliance Homepage at www.dell.com/regulatory_compliance. Replace the screw that secures the battery latch assembly to the computer base. 4. Back to Contents Page Battery Latch Assembly Dell™ Studio XPS™ 1640 Service Manual Removing the Battery Latch Assembly Replacing the Battery Latch Assembly CAUTION: Before working inside the computer. NOTICE: Before turning on the...

Service Manual - Page 43

...at www.dell.com/regulatory_compliance. Back to Contents Page System Board Dell™ Studio XPS™ 1640 Service Manual Removing the System Board Replacing the System Board CAUTION:... Remove the IEEE 1394 module (see Removing the Display Assembly). 16. Disconnect the right power/battery light cable, left power/battery light cable, display cable, and camera cable from the respective system...