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HP 800ps Support Question

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Question posted by rutherfordsurveying on December 20th, 2011

Black Ink Smears On Paper.

Why will the black ink smear, have changed/cleaned printheads, using good paper, best setting, but the black keeps smearing.  In the diagnostic checks all the colors are good and do not smear bu the black does.  Not sure what to do.

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Related HP 800ps Manual Pages

HP Printers - Supported Citrix Presentation Server environments - Page 13

...available on the client for client printers. The remaining settings are not read during autocreation. The...used for autocreated client printers. If Feature Release 1/Service Pack 1 or later is directly attached to black and white, no extra trays, no device-specific paper handling, etc. Known limitation of the autocreated printer and configure the driver for mapping to color...
HP Designjet 800 Printer - User's Guide - Page 17

... gives you the best results. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads Media & Ink The D/A1 size and A0+/E+ size format HP DesignJet 800 Printers use . • Ink Cartridges details the procedures used for: obtaining information, interpreting errors, checking levels and replacing...
HP Designjet 800 Printer - User's Guide - Page 24

... Panel Printer Options  Roll Media Sheet Media Ink System Other Ink Cartridges Index Printheads Combinations of your prints at maximum throughput • Normal is optimized so that you get the best quality for when you when choosing your paper and selecting the print quality setting (Fast, Normal, Best). • CAD Drawings-Mono • CAD Drawings and GIS-Color (Lines...
HP Designjet 800 Printer - User's Guide - Page 60

...; Color: Cyan, Magenta, Yellow or Black. • Model: Hewlett-Packard No 82 (Cyan, Magenta and Yellow) or Hewlett-Packard No 10 (Black). • Status: inserted, low on the front panel. The front-panel menu items are: Select (using the keys) Then Press: 1. Information 3. Ink Cartridges 4. Cyan, Magenta, Yellow or Black Ink cartridge Enter Enter Enter Enter Index Printheads...
HP Designjet 800 Printer - User's Guide - Page 64

...; Ink Used: in cc and % used. • Paper Jams. • If the printheads are : Select (using the keys) Then Press: 1. Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Information Use the following information for the selected printhead: • Color: Cyan, Magenta, Yellow or Black •...
HP Designjet 800 Printer - User's Guide - Page 73

... extend along the whole of the length of problems to use this black bar 2. After cleaning the printheads, the printer reprints the blocks of how to use the Advance Calibration routine; Other Other Problems Index Getting Help Diagnostic Print A Ignore this diagnostic print. Introduction Media & Ink Solutions Front Panel Printer Options Solving Problems Image Quality  Problems...
HP Designjet 800 Printer - User's Guide - Page 75

...about Diagnostic Print A Printheads need cleaning. If possible printer tries to clean printheads Indicates that troubleshooting has completed but further procedures are required to clean printheads If printheads have been cleaned three time Troubleshooting finishes Start Printer checks Yes whether Printhead Alignment is required No Printer prints Diagnostic Print A including black lines...
HP Designjet 800 Printer - User's Guide - Page 82

... panel; Introduction Media & Ink Solutions Front Panel Printer Options Other Solving Problems Image Quality  Problems Ink Supply Problems Media Problems Image Error Other Problems Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: Index Getting Help Configuration Check that you are using the correct driver setting for your software...
HP Designjet 800 Printer - User's Guide - Page 84

See Paper Types. If you use HP drivers use "Native". Set the type of CMYK inks that your printer and software for best color accuracy. Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality  Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Color Accuracy Configuration The configurations of...
HP Designjet 800 Printer - User's Guide - Page 235

... Ordering Accessories Index Glossary  Term platen printhead printing area PostScript queueing raster Rendering Intent RGB Meaning The exterior part of the printer on the Next Page Icon A standard color model. It is installed into the printer. From the specification: "Rendering intent specifies the style of reproduction to be used during the evaluation of this profile...
HP Designjet 800 Printer - User's Guide - Page 244

...Pen Settings have No Effect   Print Distorted or Unintelligible   Print is a Mirror Image of Original  Printer Configuration   Graphics Language   Printer does not Print  Printer Seems Too Slow Problems Banding Color Alignment Color Consistency Configuration Correction Finding the Source Image Quality Incomplete Lines Ink Supply After replacement of Printhead Inserting the Ink Cartridge...
HP DesignJet 800 Printer - User's Reference Guide - Page 17

... and A0+/E+ size format HP DesignJet 800 Printers use . • Ink Cartridges details the procedures used for: obtaining information, interpreting errors, checking levels and replacing ink cartridges. • Printheads details the procedures used for : obtaining information, interpreting errors, replacing printheads and aligning printheads. Choosing the correct paper type for your sheet media...
HP DesignJet 800 Printer - User's Reference Guide - Page 61

...front-panel menu items are: Select (using the keys) Then Press: 1. Ink 2. Introduction Media Choice Media & Ink Solutions Front Panel Printer Options Roll Media Sheet Media  Ink System Other Ink Cartridges Ink Cartridge Information Use the following information for the selected ink cartridge: • Color: Cyan, Magenta, Yellow or Black. • Model: Hewlett-Packard No 82...
HP DesignJet 800 Printer - User's Reference Guide - Page 65

... Introduction Media Choice Media & Ink Solutions Front Panel Printer Options Roll Media Sheet Media  Ink System Other Ink Cartridges Printhead Information Use the following information for the selected printhead: • Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard No 11 and Warranty (In warranty or out of warranty) • Status: inserted, missing, faulty...
HP DesignJet 800 Printer - User's Reference Guide - Page 74

... and indicate whether there are : • White streaks or bands in Diagnostic Print A, and asks you to examine it cannot be cleaned and you try to three times this diagnostic print. After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in the solid blocks. 3. If there are no problems the first...
HP DesignJet 800 Printer - User's Reference Guide - Page 76

... printheads If printheads have been cleaned three time Troubleshooting finishes Introduction Media & Ink Solutions Solving Problems Image Quality  Problems Ink Supply Problems Front Panel Media Problems Printer Options Image Error Troubleshooting Flow Chart The following diagram shows the flow of Diagnostic Print A No Printer prints Diagnostic Print B without black lines Wrong paper...
HP DesignJet 800 Printer - User's Reference Guide - Page 83

...front panel; Introduction Media & Ink Solutions Front Panel Printer Options Other Solving Problems Image Quality  Problems Ink Supply Problems Media Problems Image Error Other Problems Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: Index Getting Help Configuration Check that you are using the correct driver setting for your software...
HP DesignJet 800 Printer - User's Reference Guide - Page 85

... Other Problems Getting Help Color Accuracy Configuration The configurations of the printer defines how ink is applied to match the media type loaded in the following table to configure your software generates. See Paper Types. Set the type of CMYK inks that your printer and software for best color accuracy. Use the information in the printer. If you use HP drivers use "Native".
HP Designjet 800ps Printer - User's Guide - Page 65

...the following procedure to display the Printheads Information screen on the front panel. Ink 2. Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Information Use the following information for the selected printhead: • Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard No 11...
HP DesignJet 800PS Printer - User's Reference Guide - Page 66

... Information screen on the front panel. Index  Printheads Printhead 4. Introduction Media & Ink Solutions Front Panel Printer Options Other Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Information Use the following information for the selected printhead: • Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard No 11 and...

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