HP ENVY TouchSmart 17-j137cl Support Question
HP ENVY TouchSmart 17-j137cl Support Question
Find answers below for this question about HP ENVY TouchSmart 17-j137cl.Need a HP ENVY TouchSmart 17-j137cl manual? We have 5 online manuals for this item!
Question posted by pdorrough1 on May 25th, 2015
Recovery Disks/drive
Where can I get the recovery disks/drive? I don't see it on HP official website.
Current Answers
Answer #1: Posted by TechSupport101 on May 25th, 2015 7:10 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
The official Hp article here https://support.hp.com/us-en/document/bph07143 explains all you need to know on obtaining a set of recovery media for an Hp product.
Answer #2: Posted by hzplj9 on May 26th, 2015 10:53 AM
hzplj9
Member since:
June 25th, 2012 Points: 4,873,510
Member since:
June 25th, 2012 Points: 4,873,510
On the majority of HP laptops there is a utility for creating a set of recovery disks. This is a hidden partition. If you check the HP link in the previous answer it should tell you how to access this facility. You then need a USB flash-drive or a set of DVD's to create the recovery. This can only be done once as the data is deleted once the discs are created. This is a no cost option if you have a flash-disk.
Related HP ENVY TouchSmart 17-j137cl Manual Pages
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... key when booting up the system.
Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics
HP Diagnostics In the event you experience hard or solid state drive issues, the first step is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
.../bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Intel Matrix Storage Technology driver
HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability.
Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... and HP Client Manager 7.0 from electronic memory (such as 512e drives - For information about using external SATA communications based on the physical media, making the drive easier to manufacture and able to contiguous space. This support is decreased. Care and Maintenance Measures
Preparing Advanced Format HDDs for Microsoft Windows installations
Historically, hard disk drives (HDDs...
User Guide - Windows 8 - Page 11
...To get more HP resources. Pressing...information, see Getting to get the most out of your hard drive by creating recovery discs or a recovery flash drive. Best practices 1 Read this chapter to learn about best practices...
● Update or purchase antivirus software. For more at Using antivirus software on page 17.
● Take a minute to browse the printed Windows 8 Basics guide to a network...
User Guide - Windows 8 - Page 87
...(BIOS). 1. NOTE: Use extreme care when making changes in compressed files called SoftPaqs. Most BIOS updates on the HP website are already in Setup Utility (BIOS) is located at the bottom of the system BIOS currently installed. Use the arrow...Updated versions of system and extended memory. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer).
User Guide - Windows 8 - Page 94
... as you to recover the computer to reveal the charms.
2. Select Reset your system from the
HP website. The HP Recovery partition (select models only) allows Minimized Image Recovery. Press f11 while the computer boots.
-
Select Troubleshoot from the hard drive and re-creating the partitions. support, go /contactHP.
Press and hold f11 as a final attempt...
User Guide - Windows 8 - Page 100
... an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery
Manager 85 bottom 16 buttons
left TouchPad 9 optical drive eject 5 power 12 right TouchPad 9
... 75 CyberLink PowerDVD 28
D deleted files, restoring 82 digital card, inserting 53 Disk Cleanup software 65 Disk Defragmenter software 64
E edge-swipe gestures 37
bottom-edge swipe 38 left-edge swipe...
User Guide - Windows 8 - Page 102
... discs 81 system 84 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery
Manager 82 recovery partition 85
removing 86 recycle
computer... 72 Wireless Assistant software 17 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 Wireless Assistant software
17 wireless light 10, 17 wireless network (WLAN)
...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 34
...-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive
720249-001
Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive
729728-001
DVD±RW Double-Layer SuperMulti Drive
720248-001
For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 36
....11b/g/n 1×1 Wi-Fi
676521-001
1-TB 5400-rpm hard drive
683802-001
500-GB 5400-rpm hard drive
690020-001
Ralink RT3290LE 802.11 b/g/n 1×1 Wi-Fi Bluetooth...WiFi + BT 4.0 combo adapter
720222-001
WLAN antenna
720223-001
Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly
720225-001
Base...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 73
... models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability
For use on page 44). 10. Remove the optical drive (see WLAN module on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but not equipped with Leap Motion capability
Spare part number...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 92
...736685-001
For use in the Netherlands
736685-B31
Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly,...Italy
720242-061
For use on page 54). 9. Remove the hard drive (see RTC battery on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with pointing stick for ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 99
... select Main. 3.
BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input...whether available BIOS updates contain later BIOS versions than those currently installed on the HP website.
Setup Utility (BIOS) includes settings for the types of devices installed, the ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 101
... Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2.
Go to a USB device on page 91. or - Using HP PC Hardware Diagnostics (UEFI) (select models only) 91 BIOS 2. or - b. NOTE: If you want to run, and then follow the on or restart the computer...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 104
Creating backups
1. Handle these recovery discs or recovery flash drive to perform a system recovery should create recovery discs or a recovery flash drive using HP Recovery Manager.
As you need these recovery tools carefully, and keep them in a safe location, separate from support through the HP website. Do not use rewriteable discs such as a USB hub.
● Be sure that will ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 108
...for your computer, and then restart the computer. If the recovery partition is present, a Recovery drive is complete, otherwise the recovery will fail. Access HP Recovery Manager in either of recovery can obtain recovery discs for the presence of a recovery partition, select Start, right-click Computer then select Manage > Disk Management.
If possible, back up , restoring, and recovering...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - Page 109
.... 3. Press esc while the computer is restarting, and then press f9 for boot options. 4.
Select the flash drive from the boot options window. Press esc while the computer is restarting, and then press f9 for boot options. 3. Restore and recovery 99 Changing the computer boot order To change the boot order for...
Regulatory, Safety and Environmental Notices User Guide - Page 48
... As required by China's Management Methods for Controlling Pollution by Electronic Information Products
Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse
Lead (Pb)
X X X X X
X X X X X X
O X X
X
Mercury (Hg...
Regulatory, Safety and Environmental Notices User Guide - Page 49
... Name
Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent Chromium
(Cr(VI))
Polybrominated biphenyls (PBB)
Polybrominated diphenyl ethers
(PBDE)
Optical disk drive
X
O
O
O
O
O
Optional docking device
X
O
O
O
O
O
Power adapter
X
O
O
O
O
O
Power supply
X
O
O
O
O
O
Remote control
X
O
O
O
O
O
Smart card/Java™ card
X
O
O
O
O
O
reader
Speakers, external...
Regulatory, Safety and Environmental Notices User Guide - Page 59
...O
Keyboard
X
O
O
O
O
O
Mouse
X
O
O
O
O
O
Chassis/Other
X
O
O
O
O
O
Fans
X
O
O
O
O
O
Internal/External Media Reading
X
O
O
O
O
O
Devices
External Control Devices
X
O
O
O
O
O
Cable
X
O
O
O
O
O
Hard Disk Drive
X
O
O
O
O
O
Display
X
X
O
O
O
O
This form has been prepared in compliance with the provisions of SJ/T 11364. O: Indicates that...
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