HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by pgriSIL89 on June 20th, 2014
Elitebook Wont Charge Screen Wont Come On
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Current Answers
Answer #1: Posted by freginold on July 9th, 2014 12:21 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
Related HP EliteBook 8460p Manual Pages
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 1
Installing SATA Drivers on HP EliteBook Notebook PCs
Introduction...2 Purpose ...2 Audience ...2 Benefits of SATA ...2
System Requirements and Prerequisites 2 System requirements ...2 System prerequisites ...2
Transitioning a Sysprep image from IDE to SATA 3 Where these ...
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 2
... HP website www.hp.com. Note: You can also download HP drivers and utilities, including the most current
available ROM for each system on HP EliteBook Notebook PC models.
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 1
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image
2011 Business Notebook Models
Technical white paper
Table of contents Executive summary...2 System requirements and prerequisites 2
Supported models ...2 Installing ...
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 2
.../sdm) - HP Driver Recovery DVD (DRDVD)
1 Typically provided on select HP Elitebook and HP ProBook Notebook PC models. System requirements and prerequisites
Information regarding minimum hardware ...a common image for 2011 HP Business Notebook PCs. Supported models
HP EliteBook 8460p Notebook PC HP EliteBook 8560p Notebook PC HP ProBook 6360b Notebook PC P ProBook...
Service Guide - Page 1
HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC
Maintenance and Service Guide
Service Guide - Page 9
... (Turbo up to 3.20)
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processor 3-MB L3 cache, 4 threads
2430M, 2.40-GHz (Turbo up to 3.00)
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processor 3-MB L3 cache, 4 threads
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 11
...;
Supports the following drives:
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● 750-GB, 7200
● 500-GB, 7200
● 320-GB, 7200-rpm
● 250-GB, 7200
HP EliteBook 8460p Notebook PC
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Service Guide - Page 14
...link and
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activity lights)
USB 3.0
USB 2.0 (3)
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USB 2.0 charging port
eSATA/USB 2.0 combo port
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VGA (Dsub 15-pin) supporting 1920 &#...√
Supports 9-cell, 73-Wh HP Ultra-
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Capacity Extended Life Battery
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Service Guide - Page 15
...6-cell, 55-Wh HP Long Life Li-
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ion battery
HP Fast Charge Technology
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Integrated fingerprint reader
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Integrated smart card reader
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...;
Microsoft Basics
Windows Vista Home Basic 32 with
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Microsoft Office 2010 Personal
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Service Guide - Page 17
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Hard drive
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Memory module
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Optical drive
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Mini-PCI components (WLAN, WWAN,
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SIM)
Modem
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Keyboard
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Service Guide - Page 43
... (2.55 Ah) (1-year warranty) 3-cell (31 WHr, 2.8 Ah) Base enclosure (includes rubber feet) For use with HP ProBook 6460b computer models For use with HP EliteBook 8460p and 8460w computer models Cable Kit (not illustrated;
Service Guide - Page 44
... use with HP ProBook 6460b models with a webcam
For use with HP EliteBook 8460p models with a webcam
For use with HP EliteBook 8460w models with a webcam
(2)
Webcam module with microphone
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models
36 Chapter 3 Illustrated parts catalog
Spare part number
643918-001 643919...
Service Guide - Page 45
...; includes three antennas
(8)
WWAN antennas
For use in HP ProBook 6460b models
For use in HP EliteBook 8460p/w models
(9)
Display enclosure
For use in HP ProBook 6460b models
For use in HP EliteBook 8460p models
For use in HP EliteBook 8460w models (includes backlight module)
Display Latch Kit (not illustrated)
Spare part number
642797-001...
Service Guide - Page 46
...Display Screw Kit (not illustrated) For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Rubber Kit (not illustrated) Display Panel Support Kit, includes: ● WLAN... ● Display HD+ cable kit ● Display enclosure For use in 6460b models For use in 8460p models For use in 8460w models
Spare part number 642787-001 642788-001 642785-001
657836-001 657837-001...
Service Guide - Page 48
Plastics Kit
Item
(1) (2) (3) (4)
Description Plastics Kit for use in HP ProBook 6460b models Plastics Kit for use in HP EliteBook 8460p/8460w models RJ-11 jack ExpressCard slot protective insert Optical drive protective insert Bottom door
Spare part number 641832-001 642804-001
40 Chapter 3 Illustrated parts catalog
Service Guide - Page 58
... the United Kingdom (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in Germany (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in France (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in...
Service Guide - Page 59
... Netherlands and Europe (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in Sweden (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in Slovenia (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in...
Reference Guide - Page 34
...on wakeup, you stopped working.
The power lights turn on and your work returns to the screen where you must enter your Windows password before your work will return to be changed in ...● To access Power Options, or to quickly access power settings and view the remaining battery charge. ● To display the percentage of the following methods: ● Click the power meter ...
Reference Guide - Page 40
...for extended periods of a used battery
WARNING! ● Decrease screen brightness. ● Before you are onboard aircraft.
● When charging or calibrating a battery ● When installing or modifying system ...9679; When performing a backup or recovery
30 Chapter 4 Power management
To prolong the charge of in the computer box. If the battery is less than 2 weeks, remove the...
Reference Guide - Page 57
... similar security devices that is connected to an external hard drive, initiate Sleep and allow
the screen to liquids. The write process is sensitive to a disc. Do not spray the drive with... 47 6 Drives
Handling drives
Drives are fragile computer components that the battery is sufficiently charged before handling drives. Observe these precautions: ● Before you are included with care....
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