HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by kdmonkat on May 16th, 2014
Hp Elitebook Wont Turn On Solid Orange Light
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Current Answers
Answer #1: Posted by freginold on June 7th, 2014 4:24 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
The maintenance and service guide will give you more specific information, and also show you how to take the laptop apart if you decide to replace any internal components. According to that manual, the solid amber light means the battery is attached and not fully charged.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
The maintenance and service guide will give you more specific information, and also show you how to take the laptop apart if you decide to replace any internal components. According to that manual, the solid amber light means the battery is attached and not fully charged.
Related HP EliteBook 8460p Manual Pages
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 1
Installing SATA Drivers on HP EliteBook Notebook PCs
Introduction...2 Purpose ...2 Audience ...2 Benefits of SATA ...2
System Requirements and Prerequisites 2 System requirements ...2 System prerequisites ...2
Transitioning a Sysprep image from IDE to SATA 3 Where these ...
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 2
... AHCI mode; using Sysprep with Intel® Application Accelerator drivers.
System Requirements and Prerequisites
System requirements
Information regarding minimum hardware requirements for each system on HP EliteBook Notebook PC models. In addition, you must have the latest compatible version of Microsoft Windows XP drivers and enhancements.
The following items before installing SATA...
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 2
... all personal data, such as files and images. Supported models
HP EliteBook 8460p Notebook PC HP EliteBook 8560p Notebook PC HP ProBook 6360b Notebook PC P ProBook 6460b Notebook PC HP ProBook 6560b Notebook PC
WARNING Before proceeding with applicable HP drivers and applications on the product's Certificate of Authenticity
2 System requirements and...
Service Guide - Page 1
HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC
Maintenance and Service Guide
Service Guide - Page 9
...50-GHz (Turbo up to 3.20)
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processor 3-MB L3 cache, 4 threads
2430M, 2.40-GHz (Turbo up to 3.00)
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processor 3-MB L3 cache, 4 threads
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 11
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Supports the following drives:
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● 750-GB, 7200
● 500-GB, 7200
● 320-GB, 7200-rpm
● 250-GB, 7200
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Service Guide - Page 12
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Microphone Audio Webcam Modem Ethernet
Description
HP ProBook 6460b Notebook PC
Supports the following solid-state
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drives:
●.../S4/S5 wake on LAN
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NIC power down technology
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Ethernet cable not included
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Service Guide - Page 13
Category Wireless
External media card Ports
Description
HP ProBook 6460b Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
Integrated WLAN options by way of wireless module:
Two WLAN antennas built into display
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assembly
Three WLAN antennas built into display ...
Service Guide - Page 14
...
Description
HP ProBook 6460b Notebook PC
DisplayPort 1.1a
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RJ-11 (modem)
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RJ-45 (Ethernet, includes link and
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activity lights)
USB...-Wh) Li-ion battery
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Supports 9-cell, 73-Wh HP Ultra-
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Capacity Extended Life Battery
HP EliteBook 8460p Notebook PC
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Service Guide - Page 15
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Microsoft Basics
Windows 7 Home Premium 32 with
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Microsoft Basics
Windows Vista Home Basic 32 with
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Microsoft Office 2010 Personal
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Service Guide - Page 16
...64
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Windows 7 Home Premium 32
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Windows 7 Starter 32
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DRDVD Windows 7
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DRDVD Windows 7 with WinDVD
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Web-only support:
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Service Guide - Page 17
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Hard drive
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Memory module
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Optical drive
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Mini-PCI components (WLAN, WWAN,
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SIM)
Modem
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Service Guide - Page 43
... (includes rubber feet) For use with HP ProBook 6460b computer models For use with HP EliteBook 8460p and 8460w computer models Cable Kit (not... illustrated; see Cable Kit on page 39 for more Cable Kit spare part number information. Item (19) (20) (21)
(22)
Description 256-GB solid-state drive 160-GB solid-state drive 128-GB solid...
Service Guide - Page 44
Display components
Item Description
(1)
Display bezel
For use with HP ProBook 6460b models with a webcam
For use with HP EliteBook 8460p models with a webcam
For use with HP EliteBook 8460w models with a webcam
(2)
Webcam module with microphone
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models
36 Chapter 3 Illustrated parts catalog
Spare part number
643918-...
Service Guide - Page 45
...WWAN antennas
For use in HP ProBook 6460b models
For use in HP EliteBook 8460p/w models
(9)
Display enclosure
For use in HP ProBook 6460b models
For use in HP EliteBook 8460p models
For use in HP ProBook 6460b models; Item Description
Microphone module (not illustrated)
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models
(3)
Display hinges (includes left...
Service Guide - Page 46
Item Description Display Screw Kit (not illustrated) For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Rubber Kit (not illustrated) Display Panel Support Kit, includes: ● WLAN antenna kit ● WWAN antenna kit ● Display HD cable kit ● ...
Service Guide - Page 61
... (14.0-in), HD+, anti-glare, LED, LVDS (does not include cable) 160-GB solid-state drive (SSD) 128-GB solid-state drive (SSD) Display bezel for use with HP ProBook 6460b models with a webcam Display bezel for use with HP EliteBook 8460p models with a webcam Display bezel for use with HP EliteBook 8460w models with a webcam Upgrade Bay -
Service Guide - Page 73
... Full hinge-up displays are unsure whether the computer is off or in Hibernation, turn the computer on page 109 for more information about removing the remaining components. Description ...in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Microphone modules For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Screw Kit For use in HP EliteBook 8460p/w...
Service Guide - Page 77
...: 1. Slide the door toward you are unsure whether the computer is available in Hibernation, turn
the computer on, and then shut it down through the operating system. 2. Disconnect the ...lift the door off or in the Plastics Kit, spare part number 641832-001 for HP ProBook 6460b models and 642804-001 for HP EliteBook 8460p/w models. If you . 2. Slide the release latch (1) and remove the locking ...
Reference Guide - Page 59
...solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is superimposed over the hard drive icon. ● If the drives are protected by HP 3D DriveGuard.
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