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HP ProBook 4420s Support Question

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Question posted by tisPete on March 17th, 2014

Hp Probook 4420s Wont Power

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Answer #1: Posted by freginold on May 23rd, 2014 5:41 AM
This answer was accepted by the poster of the original question.
freginold

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Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board (if the laptop has one), or the motherboard.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

Related HP ProBook 4420s Manual Pages

End User License Agreement - Page 1

...you (either an individual or a single entity) and (b) Hewlett-Packard Company ("HP") that governs your HP product ("HP Product"), that it is provided to you via the internet and was originally licensed ... of the original Software Product's proprietary notices and that is licensed to you and HP or its suppliers. Freeware. You may include associated media, printed materials and "online...
End User License Agreement - Page 2

...rejected. PROPRIETARY RIGHTS. LIMITATION ON REVERSE ENGINEERING. This EULA is expressly provided for your HP Product, whether in the form of a conflict between such terms, the other terms... the Software Product, except and only to the extent that HP and its suppliers and are protected by HP unless HP provides other terms will also terminate upon conditions set forth elsewhere...
End User License Agreement - Page 3

...Export Laws, or (2) used for the Software Product or U.S. $5.00. LIMITATION OF LIABILITY. U.S. HP agrees not to provide such services. 9. Some states/jurisdictions do not allow the exclusion or limitation ...you separately for any damages that personally identifies you might incur, the entire liability of HP and any of its entirety. 10. Consistent with all of the foregoing shall be ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 1

and performing computer disassembly procedures. HP ProBook 4320s Notebook PC HP ProBook 4321s Notebook PC HP ProBook 4420s Notebook PC HP ProBook 4421s Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. troubleshooting computer problems; It provides comprehensive information on ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 9

...; ● 33.8-cm (13.3-in the People's Republic of China. 1 Product description Category Product Name Processors Chipsets Graphics Panels Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete HP ProBook 4320s Notebook PC √ √ NOTE: Discrete not for use in ) HD (1366×768 resolution) √ √ 1
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 10

...-MB × 1) ● 2048-MB total system memory (1024-MB × 2, dual channel) ● 1024-MB total system memory (1024-MB × 1) HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 11

...: ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm ● 250-GB, 7200-rpm HP 3D DriveGuard (not available on Linux) Fixed 12.7-mm (0.50-in Brazil Modem cable not included HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 12

Category Ethernet Wireless External media cards Ports Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Supports no modem option √ √ √ √ 10/100/1000 Ethernet network interface card (NIC) √ √ √ √ ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 13

... HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete USB 2.0 (3) √ √ √ √ Combo eSATA/USB 2.0 (1) √ √ √ √ HDMI √ √ √ √ VGA (Dsub 15-pin) supporting 1600 × 1200 √ √ √ √ external resolution at 75-GHz (hot plug/unplug with auto-detect) Multi-pin AC power √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 14

...; √ √ Windows 7 Professional with Office 2007 Ready - √ √ √ √ EDGI (available for Argentina, Brazil - Category Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Windows 7 Starter with Office 2007 Ready (excludes Japan) √ √ √ √ Windows 7 Starter with...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 15

... Windows 7 Home Premium 32 Windows 7 Home Basic 32 Windows 7 Starter Windows Vista Business 32 Windows Vista Home Basic 32 Windows XP Professional HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 16

Category Serviceability Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Microsoft Office Ready DVD √ √ √ √ DRDVD Windows 7 Home Premium/Windows 7 √ √ √ √ Professional DRDVD Windows 7 ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 19

Lights Component (1) TouchPad off indicator (2) Caps lock light (3) HP QuickLook light (4) HP QuickWeb light (5) Power light (6) Wireless light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. On: Caps lock is on. Top components 11 Blinking: ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 22

... a device is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front components Component (1) Drive light (2) Media Card Reader (3) Audio-out (headphone) jack (4) Audio-in (microphone) jack Description ● Blinking white: The hard drive or optical drive is connected to optional powered stereo speakers, headphones, ear buds, a headset...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 44

... m), for use in South Korea Power cord (AC power, 3-pin, black, 1.83 m), for use in South Africa Power cord (AC power, 3-pin, black, 1.83 m), for use in Israel Power cord (AC power, 3-pin, black, 1.83 m), for use in Argentina Power cord (AC power, 3-pin, black, 1.83 m), for use in India HP Mobile Broadband Module HP Mobile Broadband Module Broadcom 4312G...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 111

...IDE (Integrated Drive Electronics) ● Enable/disable HP QuickLook. ● Enable/disable HP QuickLook preboot authentication on HP QuickLook boot. ● Enable/disable HP QuickWeb. ● Enable/disable HP QuickWeb: Write Protect (disabled by default). ●... security. ● Enable/disable LAN power saving mode. ● Set the SATA (Serial Advanced Technology Attachment) device mode.
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 124

...connected to an AC outlet. ● Enable/disable data execution prevention. ● Enable/disable LAN power saving mode. ● Enable/disable SATA Native Mode. ● Enable/disable Dual Core CPU. ...2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller &#...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 139

The screen shot can be a time saver if you have to AC power before you start the backup process. b. Save the document. Windows provides the following... a window, toolbar, or menu bar by taking a screen shot of your settings. In case of system instability, HP recommends that the computer is as complete as your initial backup immediately after software setup. NOTE: In case of system ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 159

... pin assignments 135 heat sink removal 74 spare part number 26, 74 HP Mobile Broadband Module spare part number 36 HP QuickLook 2 110 HP SpareKey enrollment 108 I internal display switch, identifying 12, 18 internal microphone..., 110, 112 , 116 lights AC adapter 16 caps lock 11 drive 14 optical drive 15 power 11 QuickLook 11 QuickWeb 11 TouchPad 10, 11 webcam 18 M mass storage devices, spare part ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 160

...power button board removal 59 spare part number 59 power button, identifying 12 power cable, illustrated 32 power connector spare part number 28 power connector, identifying 16 power cord set requirements 142 spare part numbers 34 power cord, identifying 20 power light, identifying 11 power...security cable slot, identifying 16 Security menu allow reset of HP ProtectTools security keys 108 152 Index

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