Return Address

Items purchased at JCPenney are eligible for exchange or refund at the item's lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply. Please see below.

Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver's License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.

For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.

JCP.com:

Merchandise sold exclusively on jcp.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is damaged, defective or there is a shipping error. Manufactures warranties may apply in certain situations.
Items purchased at jcp.com are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as a check to the customer's billing address.

Please click the link here:-

https://www.jcpenney.com/m/returns

Thanks