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Jabra STONE2 Support Question

Jabra STONE2 Support Question

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Question posted by ccharlieandlou on October 24th, 2012

Jabra Wave Bluetooth Troubleshooting Manual

Using my Jabra Wave bluetooth, whoever I call or answer cannot hear me. What do I need to do?

Current Answers

Answer #1: Posted by JabraSupport on October 25th, 2012 12:53 PM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
October 13th, 2011

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I would suggest resetting the phone as well as your Jabra Wave Bluetooth.

Start by removing the Wave from the list of paired devices in your phone's Bluetooth menu.  Turn your phone off, then, if possible, remove its battery for at least 15 seconds.

Reset the Jabra Wave by turning it ON and pressing and holding the Answer/End and Volume Down buttons until the lights flash 5 times.  When you turn it OFF and then ON again, it will be in pairing mode.

Replace the battery in your phone and turn it on.  You'll need to repeat the pairing procedure to link you phone and Wave together again, but it should work fine after that.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-237-2230 or email them at [email protected].

 

Related Jabra STONE2 Manual Pages

User manual - Page 2

... Contents THANK YOU 2 ABOUT YOUR JABRA STONE2 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 5 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 6 WEARING STYLE 7 HOW TO 7 WHAT THE LIGHTS MEAN 10 USING YOUR JABRA STONE2 WITH TWO MOBILE DEVICES 11 TROUBLESHOOTING & FAQ 12 Need more help 14 Taking care of your headset 14 Glossary 14 Jabra Stone2 1
User manual - Page 3

... button Tap to make the most of your headset. We hope you for purchasing the Jabra STONE2 Bluetooth® headset. This instruction manual will get you started and ready to answer/end call 2 StatusDisplay™ Shows battery and connection status 3 Light indicators on portable charging unit Shows battery charging status (single red LED) and battery time ...
User manual - Page 4

When connected, tap the answer/end button to phone's user manual Cutting edge technology combined with Bluetooth 2.1 + EDR & eSCO 8. easy pairing with the new headset shape for the future 2. Clear wireless streaming of use with Noise Blackout™ Extreme 5. Audio shock protection Jabra Stone2 3 * Refer to hear battery status - Advanced voice features allow ...
User manual - Page 5

... - english 11. Charging is voice-assisted. Jabra Stone2 4 Furthermore you always know the status of your headset and your phone rings, you i.e. how to pair up to 10 meters (approximately 33 feet) GETTING STARTED You should follow three steps before using your new headset: 1 Charge your headset (approximately 3 hours) 2 Activate Bluetooth® on , and when it is...
User manual - Page 6

... the portable charging unit to charge both headset and portable charger fully for 4-5 seconds to click the headset into the portable charging unit will turn off . - Jabra Stone2 5 You can take it on/off , the headset and portable charger are fully charged. This way you easily can use the headset during recharge of the portable charging unit...
User manual - Page 7

... on the phone. CONNECTIVITY MobilSurf BLUETOOTH Infrared port Wap options Synchronization Networks SELECT DEVICES FOUND Jabra STONE2 Jabra STONE2 Passkey: **** SELECT OK HANDSFREE Jabra STONE2 added. Jabra STONE2 assists you want to phone's user manual Take headset out of the portable charging unit. Turn the headset on again by pressing 'Yes' or 'OK' on Answer/End - First make sure...
User manual - Page 8

... the Answer/End button - Double tap the Answer/End button Jabra Stone2 7 * Refer to find your headset. (Subject to phone settings) Last number redial** - Double Tab the Answer/End button when the phone rings to reject an incoming call * - english WEARING STYLE Wear Jabra STONE2 on how long you will automatically be forwarded to voice mail or hear the...
User manual - Page 9

... display - Music is controlled on hold. Insert headset into Jabra STONE2 charger and take the call "Ignore" The headset captures your command and directs the phone to take it out again to first call Jabra Stone2 8 * Refer to activate voice dialling Three way calling - Press Answer/End to phone's user manual ** Phone dependent When listening to music and...
User manual - Page 10

... out of range or has BT disabled while in range and while the headset is shut down Jabra Stone2 9 ** Phone dependent Go to the Bluetooth menu on your Jabra hands free device and chose pair or OK. Announced when powered on or enable Bluetooth. Turn on the first time. Repeated after 20 seconds. "Connected to "** Announced...
User manual - Page 11

... announced. light indicators Battery indicator Solid green light Solid red light Bluetooth® indicator Flashing blue light Solid blue light Battery OK Less than 50% left (approx.) In pairing mode Paired with phone Jabra Stone2 10 ** Phone dependent Headset - english "Power on" "Call ended" "Call from "** "Battery level is low/medium/ high" Announced when...
User manual - Page 12

...time (3 min). Only when in the charging unit. The display will light up every time the headset is still active. Battery Status display on the charging unit a light indicator shows different states during ...flashing More than 2½ hours talk time left ( english Jabra STONE2 StatusDisplayTM will turn off after 4 seconds of the product (AC charger or USB cable) Portable charging unit - The...
User manual - Page 13

...; mobile phones. english 2 Turn your headset off manually by pressing the Answer/End button for details Jabra Stone2 12 I cannot use Reject call, call hold , Redial or voice dialling These features are not supported by tapping the Answer/End button I hear crackling noises - You may have deleted your headset pairing connection in my headset - Bluetooth® is important to connect...
User manual - Page 14

... audio connection in pairing the headset to Jabra STONE2 on Jabra STONE2 by performing pairing in the headset - Remove the Bluetooth® connection to a Bluetooth® device Be aware that the Jabra STONE2 is using Jabra STONE2 with 2 mobile phones I hear music in the following way: - Make sure that standby time of seconds, press the answer/end button until yellow...
User manual - Page 15

... safely protected - Bluetooth® devices will not work if the devices have not been paired. Jabra Stone2 14 This can shorten battery life and may also degrade performance. - Phone: 1 (800) 327-2230 (U.S) 1 (800) 489-4199 (Canada) Taking care of your headset - Web: www.jabra.com/nasupport (for the latest support info and online User Manuals) 2. including...
User manual - Page 16

... Jabra Stone2 is a code that you 'end' a call . english 4. Passkey or PIN is passively waiting for a call on your mobile phone to local regulations www.jabra.com/weee Jabra Stone2 15 Disposal according to pair it with your mobile phone, the headset goes into standby mode. This headset contains Li-Ion battery - When you enter on your Jabra Stone2...
User manual - Page 67

... Netcom US, Inc. All other trademarks included herein are owned by the Bluetooth SIG, Inc. The Bluetooth® word mark and logos are the property of GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of their respective owners. and any use of such marks by GN Netcom A/S is under license. (Design and...
Datasheet - Page 1

..., finally, truly hands-free. It talks you need to even touch the headset to choose the Jabra STONE2 • Take calls with any Bluetooth® enabled phone DATASHEET YOUR VOICE IN ACTION The Jabra STONE2 lets you take your favorite multimedia - With the Jabra STONE2 everything sounds great. Noise Blackout Extreme, Jabra's advanced dual microphone system, eliminates background noise...
Datasheet - Page 2

... hold until the blue light flashes. Turning your Bluetooth phone to answer a call. Enjoy the wearing style Place your headset on and off manually by placing it in portable charger. Jabra STONE2 comes with PIN code 0000 (4 zeros) if prompted 5. Jabra STONE2 talks you through operating your headset off When headset is taken out of the caller and tells you...
Declaration of conformity - Page 1

... Position: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra STONE2 Bluetooth® Wireless Headset Type Identifier : BTE2 to which this product is in compliance with the following standard...A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 45 75 88 88 www.jabra.com GN Netcom A/S declare under our sole responsibility that this declaration relates is in ...
Technical Specification - Page 1

... 1 Jabra STONE2 headset, 1 Jabra STONE2 portable charging unit, 1 Belt clip, 1 AC charger, 1 USB cable for charging or firmware upgrade via PC, 3 extra eargels in the package? Certification Warranty Bluetooth wireless technology is Bluetooth® wireless technology? JABRA STONE2 WITH VOICE-ANSWERING IT'S EASY TO ANSWER CALLS IN STYLE Bluetooth compliance Supported Bluetooth profiles...

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