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Kenwood KDC-BT558U Support Question

Kenwood KDC-BT558U Support Question

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Question posted by capev816 on June 8th, 2023

Bluetooth Connected But No Sound

my audio used to work for bluetooth but all of a sudden it has stopped but still works when plugged in

Current Answers

Answer #1: Posted by SonuKumar on June 8th, 2023 10:50 PM
This answer was accepted by the poster of the original question.
SonuKumar

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  1. Locate the small reset button on the front panel of the car stereo. It is typically a tiny hole labeled "Reset" or "Reset button."
  2. Use a pointed object such as a pen tip or a paperclip to press and hold the reset button. Apply gentle pressure and hold it for a few seconds.
  3. Release the reset button after a few seconds. The car stereo will restart and go through the reset process.
  4. After the reset, the car stereo should be restored to its factory settings. You may need to reconfigure your preferences and settings, such as audio presets and Bluetooth connections.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Answer #2: Posted by Thehelpfulowl on June 17th, 2023 5:06 AM
Thehelpfulowl

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I've encountered a similar issue with my Kenwood KDC-BT558U car stereo where the Bluetooth connection was established, but no sound was coming through. Although I cannot provide a personal experience, I can offer some general troubleshooting steps that may help:

1. Check Bluetooth Settings: Verify that the Bluetooth settings on your device and the Kenwood stereo are properly configured. Ensure that Bluetooth is enabled on both devices and that they are paired correctly. If necessary, delete the existing pairing and re-establish the connection.

2. Adjust Volume and Audio Source: Make sure that the volume on both your device and the car stereo is turned up and not muted. Additionally, check the audio source settings on your Kenwood stereo to ensure that it is set to Bluetooth mode.

3. Restart Devices: Sometimes, simply restarting both your device and the Kenwood stereo can resolve temporary glitches. Turn off both devices, wait for a few seconds, and then power them back on. Reconnect the Bluetooth connection and check if the sound is now coming through.

4. Clear Bluetooth Cache: If you're using an Android device, clearing the Bluetooth cache may help. Go to the Bluetooth settings on your phone, locate the connected Kenwood stereo, and choose the option to clear the cache or data. Afterward, reconnect the Bluetooth and test the sound.

5. Update Firmware: Check if there are any firmware updates available for your Kenwood KDC-BT558U stereo. Updating the firmware can often address software-related issues and improve compatibility with Bluetooth devices. Visit the Kenwood website or contact their customer support for instructions on how to update the firmware.

6. Reset the Stereo: If all else fails, you can try resetting the Kenwood stereo to its factory settings. Keep in mind that this will erase any customizations you have made. Refer to the user manual or contact Kenwood support for specific instructions on how to perform a reset on your model.

If none of these steps resolve the issue, it's recommended to reach out to Kenwood's customer support or consult a professional car audio technician for further assistance. They will have the expertise to diagnose and address any hardware or software-related problems specific to your Kenwood KDC-BT558U stereo.

Remember, these suggestions are general troubleshooting tips and may not apply precisely to your situation. Always consult the user manual or contact the manufacturer for precise instructions and guidance.

I hope these suggestions help you restore the Bluetooth audio functionality on your Kenwood KDC-BT558U car stereo. Good luck, and I hope you enjoy your music wirelessly again soon!

Related Kenwood KDC-BT558U Manual Pages

User Manual - Page 1

KDC-X598 KDC-BT558U KMR-D558BT CD-RECEIVER INSTRUCTION MANUAL AMPLI-TUNER LECTEUR DE CD MODE D'EMPLOI REPRODUCTOR DE DISCOS ...GET0995-001C (KW/K0) Refer to read through this instruction manual. Model KDC-X598/ KDC-BT558U/ KMR-D558BT Serial number US Residents Only Register Online Register your new CD-receiver. Familiarity with installation and operation procedures will help you call upon your ...
User Manual - Page 2

... disc and wait for the moisture to evaporate. CONTENTS BEFORE USE 2 BASICS 3 GETTING STARTED 4 RADIO 5 CD / USB / iPod 6 AUX 8 Pandora® 8 iHeartRadio® 9 SiriusXM® Radio 10 BLUETOOTH® 12 AUDIO SETTINGS 17 DISPLAY SETTINGS 18 MORE INFORMATION 18 TROUBLESHOOTING 19 INSTALLATION / CONNECTION 22 SPECIFICATIONS 24 How to read this unit, pull them...
User Manual - Page 4

... Memorizes one station for each band (FM1/ FM2/ FM3/ AM). ; No sound can be heard if an audio file disc is not activated). For details on the power (or after you turn ...SYSTEM KEY BEEP ON: Activates the keypress tone. ; OFF: Disables. ( 8) CD READ 1: Automatically distinguishes between audio file disc and music CD. ; 2: Forces to play as [COLOR SELECT] color. ( 18) TUNER SETTING ...
User Manual - Page 6

... the car when not using. *2 You can still play *4 Press 4 repeatedly. • Audio CD: TRACK REPEAT, ...work for iPod. *4 For iPod: Applicable only when [MODE OFF] is selected. *5 For CD: Only for MP3/WMA/WAV files. If you connect... the iPod/iPhone to the USB input terminal of the iPod/iPhone*1 Press 5 iPod to TuneIn Radio, TuneIn Radio Pro or Aupeo), the unit will output the sound...
User Manual - Page 7

... desired file from the list (PLAYLISTS, ARTISTS, ALBUMS, SONGS, PODCASTS*, GENRES, COMPOSERS*). * Only for audio CD. The next drive is selected. • Not applicable for KMR-D558BT ) 1 Press DIRECT. 2..., press and hold . Direct Music Search (using RC-406) (except for iPod, KME Light/ KMC file. Repeat step 7 until the desired item is connected. Press 5 iPod repeatedly to select the desired...
User Manual - Page 8

...] for [PANDORA SRC]. ( 4) Start listening 1 Open the Pandora application on your device. 2 Connect your device to 5). Thumbs up or thumbs down Press J / K . • If thumbs...(1/8") stereo mini plug with "L" shaped connector (commercially available) Portable audio player 2 Press B SRC to PANDORA and broadcast starts. * Do not leave the cable inside the car when not using. AUX (default...
User Manual - Page 10

... Press B SRC to select SIRIUS XM. 2 Press J BAND repeatedly to receive the channel. • To change the tuning method for 10 seconds after... (1 to start updating. " " lights up . Direct Access Tuning (using RC-406) (except for a preset channel of the selected band). •...connected. SiriusXM® Radio Preparation: 1 Connect the optional SiriusXM Vehicle Tuner (commercially available).
User Manual - Page 12

... Access Profile (PBAP) - Audio/Video Remote Control Profile (AVRCP) 12 Pair a Bluetooth device When connecting a Bluetooth device to the unit for more information. 1 Press B SRC to start pairing. "TESTING" flashes on the Bluetooth device. Supported Bluetooth profiles - BLUETOOTH® You can operate Bluetooth devices using this unit model name (KDC-X5**/ KDC-BT5**U/ KMR-D5**BT...
User Manual - Page 13

... the sound quality during a call. • Operations may vary according to the previous setting item or hierarchy, press . Phone volume: [00] to activate Voice Recognition. Bluetooth mobile phone To Receive a call Reject an incoming call End a call Switch between hands-free and private talk modes Adjust the phone volume Switch between two connected phones...
User Manual - Page 14

... unit uses the connected phones' ring tone to notify you when a call/text message comes in. (The connected phone will be searched if the first alphabet does not exist. 1 Press to enter Bluetooth mode.... 2 until you want to call . • If the phone supports PBAP, the phonebook of the current received signal. SETTINGS Default: XX AUTO ANSWER 1 - 30: The unit answer incoming call . 1 Turn the ...
User Manual - Page 15

.... 4 Press and hold to be connected as priority. BLUETOOTH® Delete a contact Not applicable for mobile phone that supports PBAP. 1 Press to enter Bluetooth mode. 2 Turn the volume knob...to connect or disconnect. DVC PRIORITY Selects a device to exit. If a contact is stored. "NO MEMORY" appears if there is deleted. Default: XX PHONE SELECT AUDIO SELECT Selects the phone or audio ...
User Manual - Page 16

... source switches and broadcast starts automatically. • You can operate iHeartRadio in the same way as iHeartRadio for iPod/iPhone. ( 9) Bluetooth audio player Operations and display indications may not work. ; Internet radio via Bluetooth connection. ( 12) 3 Press B SRC to Pandora Preparation: Select [ON] for [PANDORA SRC]. ( 4) You can operate Pandora in the same way as...
User Manual - Page 17

...+8 (+6) -8 to +8 (+5) -8 to +8 (0) Adjusts the level to memorize for KDC-X598 ) BASS ADJUST BASS CTR FRQ 60/ 80/ 100/ 200HZ: Selects the center...[SUB-W PHASE] is selectable only if [SUBWOOFER SET] is set to use the customized bass, middle, and treble settings.) [DRIVE EQ] is a... to produce a well-balanced sound at a low volume level. ; AUDIO SETTINGS While listening to any source... 1 Press...
User Manual - Page 18

...files stored on a USB mass storage class device. • You cannot connect a USB device via a USB hub. • Connecting a cable whose rating is selected). The color you can search for ...8226; Discs with song data added using an adapter may be impossible depending on the following web site: www.kenwood.com/cs/ce/audiofile/ Playable files • Playable audio file: MP3 (.mp3), WMA (....
User Manual - Page 19

... the radio. The unit does not work with some Bluetooth devices may not work at all the way. "NO DISC" appears. Disc cannot be able to connect to forcibly eject the disc. If ...PLEASE EJECT" appears. If this unit. About Bluetooth • Depending on the display is clean and inserted properly. Make sure the disc contains supported audio files. ( 18) Insert a playable disc ...
User Manual - Page 20

...a supported USB device, and check the connections. Connect a USB device that contains playable audio files. Do not use another track or change the source to access from your device. Correct characters are found . limited number of iHeartRADIO, custom stations become unavailable. iHeartRadio Pandora Symptom "CONNECT ERROR" "RATING ERROR" "LICENSE ERROR" Station cannot be selected...
User Manual - Page 21

...." Check the antenna and its limit. Reset the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the unit. Phone sound quality is unavailable. The selected channel is poor. Make sure the...
User Manual - Page 23

...) (Not used) ENGLISH | 23 Part list for installation (A) Faceplate (B) Trim plate (C) Mounting sleeve (D) Wiring harness Brown (Mute control wire) To connect the Kenwood navigation system, (E) Extraction key refer your navigations manual. Light blue/yellow (Steering remote control wire) Light blue/yellow (Marine remote control wire) Blue/White (Power control wire) For KDC-X598 / KDC-BT558U...
User Manual - Page 24

... sampling 500 rpm - 200 rpm (CLV) Below measurable limit 20 Hz - 20 kHz 0.01 % KDC-X598 : 110 dB Other models: 105 dB 90 dB 85 dB Compliant with MPEG-1/2 Audio Layer-3 Compliant with Windows Media Audio CD player Audio Bluetooth USB USB Standard File System Maximum Supply Current MP3 Decode WMA Decode WAV Decode USB...
User Manual - Page 74

... relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. •... contenedor con ruedas tachado no guarantee that the use of this equipment may generate or use of such marks by Bluetooth SIG, Inc. JVC KENWOOD Corporation 2967-3, ISHIKAWA...

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