What Is Wrong With Kmarts Online Layaway.

Your reaching out to customer service was the right decision. I'm unclear as to exactly what happened--ordinarily one gets an answer while on the phone. If you were promised a callback, you probably didn't allow enough time. Otherwise, you might want to call customer service (again?) and if necessary politely ask for a supervisor. (Use the contact information here--https://www.contacthelp.com/kmart/customer-service.) You can also escalate to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/kmart/Corporate%20Office.

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