Lexmark X364dn Support Question
Lexmark X364dn Support Question
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Question posted by arshadchughtai001 on April 27th, 2015
I Am Getting A Message On My Printer 30.62 Invalid Refill
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Current Answers
Answer #1: Posted by BusterDoogen on April 27th, 2015 8:52 AM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
You will get this error message if you are using a non genuine Lexmark cartridge toner. We highly recommend you to purchase supplies on our website to ensure quality.
If you have other inquiries or need assistance with your Lexmark printer Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
I hope this is helpful to you!
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Related Lexmark X364dn Manual Pages
User's Guide - Page 3
...62 Printing information pages...66 Canceling a print job...67
Copying 69
Making copies...69 Copying photos...70 Copying on specialty media...70 Customizing copy settings...71 Pausing the current print job to make copies...76 Placing an overlay message... E-mailing a document...79 Canceling an e-mail...81
Faxing 82
Getting the printer ready to fax...82 Sending a fax...94 Creating shortcuts...97 ...
User's Guide - Page 62
... with the logo is placed
facedown.
Printing
62 Printing specialty documents
Tips on using letterhead
Page orientation is acceptable for laser printers. Use the following table to determine which ...is placed at the front of the tray. Paper orientation The top edge of paper.
1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press...
User's Guide - Page 82
... of the business, other entity, or individual sending the message) and station number (telephone number of start-up this product or make any electrical or cabling connections, such as magazine clippings). CAUTION-SHOCK HAZARD: Do not use your fax setup information. Getting the printer ready to access the Embedded Web Server and then...
User's Guide - Page 177
... Number not set up
The Fax Station Number has not been entered. Hex Trace
The printer is in the Settings menu under General Fax Settings or Analog Fax
Setup. Invalid Network Code
You need to download valid engine code for the message to clear.
Formatting Flash DO NOT POWER OFF
Wait for the...
User's Guide - Page 230
... 143 information, finding 9 installation
wireless network 28, 29 installing
options in driver 26 printer software 25, 95 installing printer software adding options 26 Invalid Engine Code 177 Invalid Network Code 177 IPv6 menu 120
J
jams accessing 161
avoiding 41 understanding messages 161 jams, avoiding cutting paper and specialty
media 55 selecting paper and specialty
media...
User's Guide - Page 232
... 177 Hex Trace 177 Invalid Engine Code 177 Invalid Network Code 177 Line ...device, please
remove 179 Unsupported USB hub, please
remove 180 USB/USB 180 Waiting 180 Waiting for redial 180 printer options troubleshooting drawers 198 flash memory card 198 option not working 197 printer...printer software 25, 95 menu settings page 25 network setup page 25 print quality test pages 66 two-sided (duplex) 62...
User's Guide - Page 233
...tips
card stock 65 envelopes 64 labels, paper 64 letterhead 62 transparencies 63 toner cartridge replacing 151 toner cartridges ordering 150 ... fax has poor print
quality 197 troubleshooting, paper feed
message remains after jam is cleared 199
page that jammed does...shading 205 toner rubs off 205 toner specks 206 troubleshooting, printer options drawers 198 flash memory card 198 option not working...
Embedded Web Server Administrator's Guide - Page 26
...Device-Initiated E-mail list, select None for no authentication, or Use Device SMTP Credentials if
authentication is required.
10 From the User-Initiated E-mail list, select None for a response from the printer (in order to messages... login name and password the printer will recognize
by clicking the check box next to require verification of seconds (5-30) the device will be the only choice...
Technical Reference - Page 48
... supported
Message
Status ...Required - 30036 Unformatted Disk
Return string
35 Res Save Off Deficient Memory
Printer model
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
55 Insufficient X
X
...or
Print Jobs on Disk. X Go/Stop?
34 Short Paper
52 Flash Full
X
X
62 Disk Full
X
51 Defective Flash
53 Unformatted
X
X
Flash
61 Defective Disk X
63 Unformatted
...
Technical Reference - Page 50
...
Intervention Required - 32030
Too Many Flash Options Installed
Printer model
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
56... installed
Appendix B: PJL support
50 = Supported X = Not supported
Message
Status code
Intervention Required - 30112 Serial Port Disabled
Intervention Required -...62 Disk full
X
Disk corrupted
X
X
Disk Corrupted.
Technical Reference - Page 52
...Printer model
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
X
X
83 ITU Maintenance X
X
PJL messages for attendance conditions
= Supported X = Not supported
Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn...
30 CMYK* Print
X
X
30 CMYK* Print Unit
Unit Missing
Missing
Intervention Required - 40010
30 Coating Roll X
X
30 Coating...
Technical Reference - Page 53
= Supported X = Not supported
Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
...
Change Cartridge X
X
Change Cartridge Invalid
Invalid Refill
Refill
Intervention Required - 40021
Close Cover X
X
Close Cover
Intervention Required - 40021
Close Cover
X
X
Printer Cover Open
Intervention Required - 40021
...
Technical Reference - Page 54
... Open, Close X
X
Printer Upper Door Open
Top Covers, Close Door, or Insert
Cartridge
Intervention Required - 40021
Insert Print
X
X
Insert Print Cartridge
Cartridge
Intervention Required - 40021
Open Cover
X
X
Open Cover
Intervention Required - 40021
Open Rear Door
X
X
Open Rear Door
Intervention Required - 40021 Invalid Refill
30 Invalid Refill Change Cartridge
Intervention...
Technical Reference - Page 55
...Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
Intervention Required - 40021
31 Replace
X
X
Defective Print Cartridge
defective cartridge
Intervention Required - 40021
31.yy Invalid
X
X
Invalid Refill
refill...
Unsupported Cartridge
part number unsupported by
device
Intervention Required - 40021
40 Tray ...
Technical Reference - Page 62
Appendix B: PJL support
62
= Supported X = Not supported
Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
Intervention Required...yy [color]
X
X
Photoconductor Nearly Low
photoconductor nearly low
* This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, ...
Technical Reference - Page 64
...X = Not supported
Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
Intervention Required - 40309
40 black invalid X
X
Invalid Refill, Change Cartridge
refill, change cartridge
Intervention Required - 40310
32.yy cyan
X
X
Cartridge Part Number Unsupported
cartridge part number unsupported by device
Intervention...
Technical Reference - Page 66
= Supported X = Not supported
Printer model
Message
Status code
Return string
X264dn, X363dn, X364dn, X364dw
X463de, X464de, X466de, X466dte, X466dwe
Intervention ...31.41 Missing or X
X
Missing or Defective Cartridge
defective cyan cartridge
Intervention Required - 40411
30.yy Magenta
X
X
Toner Cartridge Missing
toner cartridge missing
Intervention Required - 40411
31.yy Defective...
Service Manual - Page 33
... emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Magenta Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface Millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only Memory Microswitch NAND (usage: NAND gate) Nonvolatile Memory Nonvolatile...
Service Manual - Page 45
... started on the input sensor. Diagnostics information 2-11 7013-XXX
Cartridge error messages
Error 30 31 32
Description Invalid refill Missing or defective cartridge Unsupported print cartridge
Action Replace the cartridge. Paper jam...Inspect the tray for prestaging. Finally, check the paper size settings in the printer and the driver.
200.03 The video never started
Inspect the LVPS/HVPS....
Service Manual - Page 200
... the controller board.
4. Disconnect the cable (A) from J29 on page 4-33. 2. Place the printer on page 4-16. 3. See "Duplex removal" on its right side.
Note: Be careful to not damage any cables or mar the finish of the printer.
4-62 Service Manual 7013-XXX
Multipurpose feeder (MPF) feed clutch removal
1. Remove the left...
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