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Motorola H17 Support Question

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Question posted by nplate on November 28th, 2020

My Motorola H17 Bluetooth Is Not Charging.

When I connect my Motorola h17 Bluetooth to the charger no lights go on at all. What can I do?

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Answer #1: Posted by INIMITABLE on November 29th, 2020 5:13 AM

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Make sure to use the supplied USB cable. The headset may not charge if another USB cable is used. Verify that the USB cable is firmly connected to both the headset jack and the USB port on the computer. Make sure that the USB cable is connected directly to the USB port on the computer and not through a USB hub. Charging will not be completed with an indirect connection. If possible, try plugging the USB cable into a different USB port in the computer. Make sure that the power for the computer is turned on. Verify that the computer is not in standby or hibernation mode. Charging will not be completed if the computer is set to these modes. If the headset is not used for a long time, the headset indicator may not light up when you connect the USB cable. Do not disconnect the USB cable. Wait a few minutes to see if the red indicator will light up. If the battery is not used for a long time, the battery may be completed depleted. The battery should improve after receiving a couple of full charges. The battery may need to be replaced if the life of the battery drops to half the normal length. Make sure that the area where the unit is being charged is within the ambient temperature range of 32-degrees to 104-degrees Fahrenheit. Always avoid exposure to temperature extremes.

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User Manual - Page 8

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indicator statusindicators light (with charger plugged in) headset indicator red yellow green headset status charging (battery level less than 50% charge) charging (battery level more than 50% charge) charging complete 14 status indicators

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headset indicator slow purple pulse steady red quick red flash headset status connected call muted attempting to connect low battery Note: After 1 minute on a call or 20 minutes of inactivity, the light stops flashing to conserve power, but the headset remains on. status indicators 17

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User Manual - Page 23

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User Manual - Page 24

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User Manual - Page 25

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