Oki C330dn Support Question

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Question posted by MMMAAARRRYYY on October 30th, 2012

Service Call Oki C330dn Error Code 142

I keep getting an attention light On screen: Service call error 142 I turn the printer off and then back on and it prints what ever is left in the Q. I also took out all the cartridges and reseat them. Every morning I come into work I have the same error. Any suggestions

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Answer #1: Posted by Anonymous-78718 on October 30th, 2012 12:44 PM

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Anonymous-78718

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Hello. I am an Oki Data helpdesk technician from Oki Data America's. Error 142 is a drum up/down error. The image drum is the unit your toner cartridges install and lock onto. Power off the printer, open the cover and remove the drum unit (Do Not Remove the Toner Cartridges). Remove the drum by grabbing onto the two blue handles on the right and left side. Once you remove it, lay the drum on a flat surface. Next step is to remove the transfer belt which is the black shiny belt you now will see in the printer. Unlock the blue levers on the right and left side and remove the belt. Once removed, reinstall the belt and lock the blue levers in the lock position. Then reinstall the image drum. Once the drum is installed, carefully remove and reinstall each toner cartridge. Once this is complete, close the cover and power up the printer. If the error does not clear or if you are not comfortable performing the mentioned instructions, please feel free to contact our toll free number at 1-800-654-3282 available 24/7.

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