Billing Question For Purchase #177958211 Assembly Charge - Comes Preassembled.

I purchased Christopher Knight Home Rainier 3-drawer cabinet. Received an e-mail from Kelly N. stating that I would be charged for assembly by the carrier. I should not be charged simce this cabinet is listed by you as pre-assembled and no assembly required. If there is an assembly charge, you can cancel my order since this would make this item too expensive. Please respond as quickly as possible. You cannot advertise an item as "no assembly required" and then charge a customer to assemble it. Patty Grant - I called customer service but recording said they could not help customers at this time. This is unacceptable!

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on October 7th, 2016 4:54 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

1,100
points

You seem to be confusing us (an independent help site) with Overstock. I know you've unsuccessfully called Overstock, but you may want to try written inquires/complaints. See the contact information here--https://www.contacthelp.com/overstock.com/customer-service...or...see the corporate contact information here--http://www.corporateofficeowl.com/overstock.com/Corporate%20Office. If your efforts are not fruitful, consider the consumer protection agencies to which you're referred at https://www.usa.gov/state-consumer/utah.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.