Canceling A Rental Online

How can I cancel a rental that I did online? I reserved it earlier today and now I no longer want the Wii game.

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Answer #1: Posted by badgirl8917 on February 11th, 2011 5:34 PM

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badgirl8917

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You cannot cancel. You accepted a written contract.

Per Redbox "The rental period for my title will begin immediately after the "Checkout" button is clicked, and I will have until 9:00 p.m. tomorrow to view and return the DVD. If I do not pick my DVD up by 9:00 p.m. tomorrow, it will be released for other customers to rent. I also agree to redbox's Terms of Use."

I see it like restaurant reservations. If you make reservations at three different restaurants because you're not sure which one you go to, you're potentially denying people reservations because the restaurant is (in good faith) expecting you to show at 6:30. It's just bad taste. And because restaurants used to be helpless to stop you from making a reservation and going back on your word, now a lot of restaurants require a credit card number for the reservation so you'll definitely show up. I think Redbox is just doing what these restaurants do - Redbox needs to make sure it can help all the customers and not let one person make reservations he or she doesn't intend to keep.