Question posted by Mzspoilprincess on November 17th, 2013

I Want To Register My Sim Card

i want to reactivate my account i was in the hospital and i had no access to my phone and now my phone is saying i have a unregistered sim card can someone please help me i have medical issues and i need my phone turned back on. thank you

Current Answers

Answer #1: Posted by BusterDoogen on November 17th, 2013 11:39 AM
This answer was accepted by the poster of the original question.
BusterDoogen

Member since:
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SafeLink is a company that helps provide a free cellphone with free minutes (meant for emergencies for families that qualify), but SafeLink doesn’t actually provide the phone service. You sign up through them, but they work with TracFone.

If you have a SafeLink phone, but you don’t use it for a while, they will automatically deactivate themselves. When you try to make a call, it will tell you that the phone is not active and you need to purchase an airtime card or use a credit card to purchase more minutes, this does not have to be done.

  1. Visit the TracFone website by clicking here.
  2. Select the first option (activate/reactivate), scroll down and select the phone you have then click submit.
  3. If you have an account, login. If not, click register.
  4. From this screen, you can create an account, or scroll to the bottom of the page and click “skip this step”.
  5. It will be asking for you phone’s serial number. (In your phone go to menu>prepaid, depending on your phone, it will be inside a menu there.
  6. It should tell you that your phone is deactive, continue with the screen.
  7. When the airtime selection is shown, scroll to the bottom and click “skip”.
  8. You now need to power cycle your phone (turn it off then on again), then try to make a call.
  9. Finish the last few steps to make sure there are no other issues. You’re done!

If you cannot make calls, try the process again, or you may need to contact customer support at 1-800-378-1684.

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #2: Posted by bernadette2013 on November 17th, 2013 11:41 AM
bernadette2013

Member since:
September 7th, 2013

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Upon de-enrollment for non-Usage, You will have up to a 30 day grace period to reenroll in the SAFELINK Program by using your SafeLink phone or calling 1-800-SAFELINK.


Source: https://www.safelinkwireless.com/Safelink/terms_conditions


Hope this solution helps.

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