Credit Equiries Without My Permission Dear T Mobile,

Equifax tells me that on 27 April 2012 you did three searches on me. I did not ask you to do so nor did I authorise you to do so. The last contact I had with you was about a year ago when I lost my phone (number 07915 296296) and bought a new simcard from you for £15 but when I put it in a new phone it did not work. I then found the old phone and so tried with the old simcard but I had a message saying that simcard was blocked. What a waste of £15! So I stopped charging my phone with T-moble credits and so stopped usng T-mobile.for anything. Can you please 1. Tell me why you put three searches on my equifax file on 27th April 2012? I find this action of yours rather sinister. Since I have not contacted you since last year maybe someone was pretending to be me. 2. Send me whatever codes I need to transfer 07915296296 to another company which will provide a sim card which works (and for free).. 3. Refund my £15 I did not tell you about the failure of the new simcard at the time as it costs so much to ring you on your premium number and I had, and still have, a contract phone wih Three which connects to its customer services for free.

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Answer #1: Posted by Odin on June 27th, 2012 9:52 AM

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Odin

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We're an independent help site, not T-mobile. You need to address your issue to the company, which in the UK you can reach at 0845 4125000.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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