How Do I Reach An Arbitrater Or Someone Above Billing And Customer Service?

T-Mobile billing department is cancelling my phone service due to a misunderstanding with Wirefly. Both T-Mobile and/or Wirefly will not assist to resolve the problem. T-Mobile wants me to pay for a phone and service that I do not have and cancelled with Wirefly. IN response, T-Mobile has turned off a different phone I bought at the T-Mobile store, as a result. ( I paid the bill on time for the T-mobile phone.) What to do and how can they do this?

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