Who Do I Report A Complaint To For Customer Service And Manager Concerns?

I placed an order at the Airport location in Miami. The host was so not concerned about my needs nor made any suggestions and could careless if I ordered or not. They didn't have pasta. I ordered the sampler only to find one of the 3 they didn't have available. I asked for a substitution and was told it would be$1 additional. No problem. When I got the bills it was $2 more and the host act as if she didn't know. How sad that you heard the whole conversation and didn't make sure it was right after all of the changes. I don't understand why people work in CUSTOMER SERVICE fields and do not want to provide good customer service.

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Answer #1: Posted by Odin on September 10th, 2016 12:33 PM

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Odin

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See the corporate contact information here--http://www.corporateofficeowl.com/TGI%20Fridays/Corporate%20Office. If you write a letter, you may want to send it ATT: Complaint.

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