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TomTom GO 730 Support Question

TomTom GO 730 Support Question

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Question posted by kathrynconti on September 2nd, 2013

Trying To Update Gps And Keep Receiving Msg That 'device Is Not Connected'

GPS is connected to computer but keep receivin message that "device is not connected"; trying to update GPS

Current Answers

Answer #1: Posted by madushika on January 16th, 2023 11:40 PM
madushika

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January 13th, 2023

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The message "device is not connected" when trying to update a GPS device typically indicates that the device is not properly connected to a computer or the internet. Here are some steps to troubleshoot and resolve the issue:
  1. Check the connection: Make sure that the GPS device is properly connected to the computer using the provided USB cable. If the cable is damaged, try using a different cable.
  2. Check the computer: Make sure that the computer is connected to the internet and that the internet connection is stable.
  3. Check the USB ports: Try connecting the device to different USB ports on the computer to ensure that the issue is not with a specific USB port.
  4. Check the device settings: Make sure that the device is configured to allow updates, this can typically be found in the settings or options menu of the device.
  5. Check the device's battery level: Make sure that the device's battery is charged enough to complete the update process.
  6. Check for updates on the device: Some devices may have an option to check for updates directly on the device, this can save you from the hassle of connecting the device to a computer.
  7. Check the manufacturer's website: Some manufacturers may provide updates for their devices on their website, rather than through the device's built-in update feature.
  8. If you have tried all of the above steps and you are still having trouble updating the device, it is recommended to contact the manufacturer's support team or the device's vendor for further assistance.

It's important to note that the above steps are a general guide, the specific instructions may vary depending on the device's make and model. It's recommended to consult the manufacturer's manual or the device's vendor website for the specific instructions for the device.

Related TomTom GO 730 Manual Pages

User Manual - Page 7

... calibration: • Your GO is only possible when your trip. Calculating your precise location is receiving a strong GPS signal. • The car has been stationary for at least 5 seconds and then travels along... loses GPS reception, EPT cannot be used and the screen is not complete when your current location. Your TomTom GO resets the positioning sensors each time the device is available...
User Manual - Page 20

... audio cable if it is available in the GO 530, 730 and 930. 4. Tap YES. If your GO cannot establish a Bluetooth® connection then all sound will try to an external audio device with your device. Once connected, sound will start searching for more information. • Bluetooth Hi-Fi device • Line-out (audio cable) • FM to enter...
User Manual - Page 45

... trusted device on the screen. For information about Bluetooth® settings. Tap Mobile phone in order to connect to all features. Setting up a wireless data connection for ...connection with just a few taps on page 65. Otherwise you can use your phone. • Make sure that you can copy your phonebook from your mobile phone to make phone calls and send and receive messages...
User Manual - Page 62

... reception of wireless data. You will still be connected to your mobile phone via Bluetooth and will not be able to your GO with other Bluetooth devices. To show all menu options are shown. To show all menu options, tap Show ALL menu options. Send/Receive files Edit TomTom Services account This button may only...
User Manual - Page 66

... - Map updates There are two types of map update: • Updates that has recently been blocked to send or receive map updates for use on your maps up-to send and receive map updates during the ... editing POIs. You can keep your own device. You will no longer be able to make updates to your map and if you connect your TomTom GO to update your own map. Tap Join. These include...
User Manual - Page 68

...in the Driving View. 7. Receiving the latest map updates When you connect your TomTom GO to your computer, TomTom HOME automatically downloads any available map updates and sends any changes you have... before the first update. A list of update types is used to share your device. Choose if you want use the Report button, see Changing my preferences for map updates on page 67....
User Manual - Page 69

...one or both directions. (Un)block street To make an update to your current location, do the following types of updates are shared with the TomTom Map Share community. Tap (Un)...traffic is highlighted and the cursor shows the name of a street you connect your device to correct by name, a street near your updates are shown. The following : 1. You can select a street by tapping...
User Manual - Page 72

... receiving up a wireless data connection with your current position. For more information, go to establish a wireless data connection (GPRS, EDGE, UMTS, CDMA) between your TomTom device and a Bluetooth enabled...shield embedded in three ways: • TomTom Traffic • Traffic Message Channel (TMC) Important: Reliable TMC Traffic reception is a TomTom Service, available as mountains...
User Manual - Page 74

TomTom Traffic requires a Bluetooth-enabled mobile phone and a wireless data connection (GPRS, EDGE, UMTS, CDMA). Traffic information is a TomTom Service for receiving up TomTom Traffic To use TomTom Traffic, you need to establish a connection between your phone and your device and you have a wireless data subscription with your TomTom device. For more information about subscribing see...
User Manual - Page 75

Traffic information has not been updated for at least 15 minutes. Using TomTom Traffic 38 min 20 M If you have a connection between your TomTom device and your finger half on page 76. 75 In the example on the left . Tip: If you have a route planned on your device and there are any incidents on that...
User Manual - Page 78

... your area Get an overview of this is the case, you could always try using the map. Note: It is possible that the alternative route could be... small symbols. A second screen is shown that Traffic can let your device automatically look for alternative routes by selecting Automatically minimize delays after every traffic update in the top right of symbols: • Symbols shown in ,...
User Manual - Page 81

... information, you need the TomTom RDS-TMC Traffic Receiver that comes with selected TomTom navigation devices or is connect the RDS-TMC Traffic Receiver to your car windshield. 81 TMC is not a TomTom Service. Setting up TMC To start using RDS-TMC The Traffic Message Channel (TMC) The Traffic Message Channel (TMC) is not available in your...
User Manual - Page 83

Using RDS-TMC traffic information 38 min 20 M Your device receives traffic information when it is possible that the new route may also include traffic delays, or may even be the same route as before. An example of the traffic menu, try tapping your device. Tap Minimize traffic delays. Tap the TomTomTraffic button in RDS...
User Manual - Page 85

...at the bottom of the screen. To display information about the incident you could always try using the map. If this second screen. 85 Tap Browse map. These symbols are ...tap Minimize traffic delays. Tip: You can let your device automatically look for alternative routes by selecting Automatically minimize delays after every traffic update in , Traffic incidents on your area, using the ...
User Manual - Page 93

...built-in the world. You can work in all weather, anywhere in GPS receiver. GPS uses satellites to transmit signals to TomTom Buddies. Note: Your TomTom GO...subscription. 24. How Does Navigation Work? Global Positioning System (GPS) In order to navigate you use it to be able to find your current position, your position to GPS receivers. Using the GPS signal, your TomTom GO ...
User Manual - Page 94

... Make and restore backups. • Set a password to buy the content for the device you connect your TomTom device to use TomTom HOME. For more . • Transfer music and photos to your... TomTom. • Buy TomTom services and manage your subscriptions. • Update your computer that ...
User Manual - Page 98

... television reception, which includes multiple options for help. FCC Information for a Class B digital device, pursuant to radio communications. However, there is no responsibility for any fines, penalties or ...any objects suspended between the equipment and the receiver. • Connect the equipment into an outlet on , the user is encouraged to try to correct the interference by the party ...
Product Guide - Page 1

.... Attach the TomTom device to help improve your TomTom device is searching for example when you want to tune to a radio station and receives RDS-TMC information when available. 1. If it does not find the station you can enter the frequency as follows: 1. Getting started Before connecting the RDS-TMC Traffic Receiver for the radio...
Remote Control Guide - Page 6

... of the FCC Rules. This device may not cause harmful interference, and (2) this equipment does cause harmful interference to radio or television reception, which the receiver is subject to the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet...
Remote Control User Guide - Page 34

...: (1) This device may not cause harmful interference, and (2) this equipment does cause harmful interference to radio or television reception, which the receiver is encouraged to try to provide reasonable... different from any interference received, including interference that this product shall not be determined by turning the equipment off and on, the user is connected. • Consult the...

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